Primary liaison between the company’s internal field, engineering teams and an end customer for a particular service installation. The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on-time delivery in accordance with customer and company expectations.• Drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and third party leases.• Set departmental objectives and report on progress and project milestones.• Handle and resolve customer problems that are escalated for management attention.• Produce various reports for project implementation and customer service management.• Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.• Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals.• Provide post installation support services, trouble resolution, and new service proposals.

Primary business and support interface between Tangoe and the client's seniormanagement and operations team. Monitors and manages multiple initiatives concurrently, as well as provides excellent staff and people management skills. •Establishes and maintains business relationship with clients senior managers•Defines and maintains Standard Operations Procedures that are tailored to the clients contracted services and Service Level Agreement•Works with telecommunication carriers to ensure that timely and accurate product / service delivery are provided within the contracted Service Level Agreement•Ensures carrier invoicing is accurate; and payment recommendation is provided to the client in a timely manner•Performs carrier cost analysis to identify cost savings opportunities and provide recommendations for realizing savings•Performs engagement analysis, and makes recommendations to Tangoe senior management on new and/or expanded service opportunities; and improving operational efficiencies•Evaluates customer satisfaction levels and makes recommendations for improvement•Manages the on-site team including recruitment, scheduling work assignments, conducting staff performance evaluations, staff development, and mentoring

Provides critical support and management of customer(client) fixed and wireline carrier invoices. Including ensuring the invoices are received and loaded, allocating charges, producing accruals and AP/GL feeds, and resolving any invoicing / billing issues with carriers. Works directly with the client and the clients carriers. Monitors client invoices to ensure all expected invoices are received and loaded, track and obtain missing invoices.Validate invoice, work with the support organization to reconcile invalid invoices as needed. Allocate chargesto clients cost centers based on client specific rules. Apply GL codes basedon client specific rules. Produce accrual reports and AP/GL batches. Reconcile newinventory.

Supports end users and managers via inbound/outbound calls or email in an efficient manner while providing the highest level of customer service and focusing on first call resolution. Supports international and domestic customers with a wide variety of request such as mobile device issues, ordering new phone service, changing features, etc. Provides support on client requests submitted through Tangoe’s internal portal such as order support, service number moves, usage and billing reports, etc. Establishes builds relationships with internal and external customers