Heather Scott Email & Phone Number

Greater Minneapolis-St. Paul Area

* Deliver strategic product solutions to align with Voya's growth initiatives. * Evaluate the needs of the customer in an ever changing benefits market to determine pursuable product options. * Capturing voice of the customer both internally and externally to drive product ideation.• Collaborate with business stakeholders in IT, Operations, Underwriting and Actuarial to develop products and process improvements.• Partner with new and established vendors to provide products and services for Voya clients including Disability Claims Management and Absence Management Solutions. • Provide product expertise to Home Office and field in a timely and effective manner.

Greater Minneapolis-St. Paul Area

* Managed the transition of our Disability Insurance to external vendor. This project required the ability to lead meetings with internal and external team members, set clear objectives and deadlines. Progress was shared with all levels of management appropriately. * Represented ING’s interest and minimized risk by providing claims metrics, coordinated audits and providing excellent and timely problem resolution.* Build vendor confidence and satisfaction by setting achievable expectations; assume responsibility for problems and advocating a partnership atmosphere.* Lead and participated in numerous projects within Employee Benefits to improve efficiencies and/or processes.

Associate'S Degree, Computer Software Engineering, 3.8

Bachelor'S Degree, Psychology, 3.9