Heather Shaw Email & Phone Number

Accountable for the Leadership Development team and the experience they deliver to our learners, as well as ensuring clients are engaged around their learners progress.

Within this role I support our clients with their Apprentices’s progress, providing a clear line of communication to enable the learner journey to run smoothly.I also manage the Leadership Development Specialist team, enabling them to deliver effectively and efficiently to our apprentices.

The Lake District

Carnforth, United Kingdom

Morecambe

I was responsible for the progression and performance of a specific department within the store. I had the autonomy to run the department and organise the daily running to best achieve set performance indicators. I was measured on the profitibility of the department and progression of my team of 25.

Lancaster, United Kingdom

Throughout this position I was trained and worked on all departments in the store which provided me with the chance to further build upon my interpersonal and communication skills, as well as build on my business, process and procedural knowledge. This also aided with my organisational skills in different environments.

Lancaster, United Kingdom And Sprucefield, Northern Ireland

In this role I was responsible for the merchandising throughout the store and endeavouring to maintain high standards with regards to marketing and cleanliness. This was dictated by customer shopping trends which I monitored to be able to develop sales opportunities and maximise potential revenue for the store.

Bachelor'S Degree, English Language And Literature

A Levels, English Language And Literature, Computer Studies And German