Heather Smith Email & Phone Number

Thornton-Cleveleys, England, United Kingdom

Blackpool, England, United Kingdom

Reporting to the Purchasing Director. Duties include:Producing Purchase Orders using Sage 50.Liaising with suppliers about orders and payments.Sourcing new products and negotiating with suppliers to secure the best deals.Updating stock spreadsheets using Excel with PO details and cross referencing with delivery notes.Setting up new products on internal inventory systems.Updating booking in spreadsheets with PO and delivery details. Liaising with hauliers to book in delivery times. Collating delivery notes and PO’s to pass to the purchase ledger. Sourcing products needed and purchasing when let down by other suppliers. Sourcing and arranging hauliers when there are transport issues.Answering telephone calls transferring to the relevant correspondent or taking messages.Liaising with the warehouse to discuss stocks and get updates. Liaising with Goods in to keep up to date with deliveries arriving, delays and issues with any deliveries.

Blackpool, England, United Kingdom

Reporting to the HR/Finance Manager I am responsible for providing administrative support directly to the Managing Director. Duties include:Processing purchase invoices in sterling, euro and USDReconciliation of all bank accounts; sterling, euro and USD and supplier statementsPrepare and assist with processing supplier payment runs using online banking.Chase customers for late paymentsProcess all business expenses and management of the credit cards and debits cardsManaging day to day transactions; posting daily receiptsArranging travel for colleagues; booking of hotelsManaging of company utilitiesUpdating of company documentsOrganisation of team building events and Christmas partiesManagement of daily timesheets and cross referencing the timesheetsManagement of the fleet vehiclesAbility to work to deadlines and prioritise own workloadConfident telephone mannerAssisted with the processing monthly payrollManagement of company accreditationProcessing VAT returnsIn addition to these tasks I am also the single point of contact for administrative and financial support for a bespoke system which provides theft prevention to a number of nationwide retailers within petrol/service stations.

Blackpool, United Kingdom

Duties include: Confirming travel invoices. Ensuring that PPE was available for visitors when required. Setting up conference rooms with refreshments/replenishing refreshments/setting up lunches. Delivering/collecting the post to/from all buildings. Franking post. Organising the daily FedEx. Ordering and replenishing the refreshments and stationary stock. Testing of Fire Alarms across the site. Other ad-hoc Business Admin requests from all areas of the business up to and including SBU Directors.

Blackpool, United Kingdom

Duties include organising the filing system in the registry. Photocopying/printing/scanning a wide variety of critical and/or confidential documents. I was integral for the time I worked in this role to the recruitment process. Right from initial contact with the agency/interviewee I would: Organise and schedule the interview/meeting (including booking the meeting room in MS Outlook, organising interview packs and ordering lunch/refreshments if required). I was responsible for organising all of the various inductions for any new starter (again using the Calendar in MS Outlook), and also collate and provide the induction packs for new members of staff (Agency, Temporary and FTC). I was also responsible for holiday forms; processing and returning submitted leave forms, confirming “carry over” and amending/cancelling holiday requests. I also aided out the L&D team with uploading courses onto the learning & performance portal. Using a system called AX for downloading the confidential “basic employee” database and updating where required. I used Excel extensively in this role including using pivot tables and other skills to accurately report on data.

Duties included photocopying master documents onto controlled paper, batch scanning of documents, maintaining the filing systems, inputting data and updating spreadsheets. Using a system called Powerway to alter and issue new documents and processes.

Preston, United Kingdom

Duties include using a variety of business systems, reports and office tools (M.I. Systems, Excel, Voice Analytics etc.) to deliver key information including performance stats, potential business opportunities and recommendations to the client. Acting as a point of contact in line manager’s absence. Using advanced spreadsheets to create accurate reports to be fed back to upper management. Listening to escalated complaint calls to check for any customer service, quality, compliance or procedural issues. Created and maintain a system and process for communicating compliance results to stakeholders and the external client.

Preston, United Kingdom

Duties include taking incoming calls with the aim of retaining customers of the business. Asking effective questions to find the customers needs and selling an appropriate product. Working towards strict targets in a pressured environment. Using customer service skills to build good rapport with customers and remaining calm when dealing with escalations. While working as a Loyalty Advisor I became an SME for Call Quality, often sitting with colleagues providing support and coaching on how to improve.

Blackpool, United Kingdom

Duties include working with members of the public and booking holiday packages, flights, hotels and city breaks. Working with various vendors via phone or email to build bespoke holiday packages for clients. Building rapport with the customer to gauge their interests and upselling a suitable attraction or activity. Keeping up to date on location knowledge to give accurate descriptions of places of interest or other useful information about the customer’s holiday destination. Invoicing customers in store and over the phone. Working towards sales targets.

Manchester, United Kingdom

Duties include working in an Airport providing top-level customer service. Checking in, boarding and meeting flights. Upholding the reputation of the client (Jet2, Aer Lingus, EasyJet, Thomas Cook etc.) by behaving responsibly at all times. Adhering to strict time schedules and security procedures to ensure the safety of customers and colleagues. Taking on the responsibility of staff supervisor in their absence of the line manager and also office work including processing new starters, references and employee pay.

Blackpool, United Kingdom

Duties include receiving incoming calls and booking holidays/rail journeys for clients. Using an EPOS system to process and send out invoices