Heather Summers Email & Phone Number

Mesa, Az, Us

Mesa, Arizona, United States

Mesa, Arizona, United States

Chandler, Arizona

• Developed and implemented a new employee onboarding process, including a first-day onboarding presentation outlining company history, values, product information, software, policies and procedures, and benefits packages, as well, as milestone check-ins to ensure the employee was on the right track. Employees were eager and excited to join their teams after onboarding as this gave them knowledge which gave them confidence.• Processed all new hire paperwork in compliance with state and federal guidelines. Monitored pipeline following up with candidates and managers to ensure efficiency throughout the hiring process.• Recruited talent through online platforms and referrals. Liaison between candidates and managers, pre-qualifying all candidates before setting up interviews ensuring it was a good fit for both parties. • Promoted an upbeat, collaborative culture by organizing group events, gamification, employee awards, quarterly All Hands meetings, and weekly employee huddles. Sent quarterly surveys polling staff for their feedback to keep employees engaged. • Coached and developed employees by listening and advising about difficult situations. Offered ideas on career paths encouraging specific training and mentoring with a manager. This resulted in employees being promoted or being given a new opportunity within the company. • Assisted the company with the transition to a remote workforce model for 200 employees. Assisted IT with equipment tracking and contracts for current and new employees. Advocated collaboration and communication between departments by setting up online meetings and focus groups. Weekly check-ins with department lead making sure teams had the tools needed to effectively work remotely, providing training and supplies as needed.

Gilbert, Arizona

• Developed and coached the team to work efficiently and accurately to guarantee the best customer experience for external customers, as well as our sales organization. We were able to track the customer experience with our NPS score.• Responsible for objectives and goals for myself and the departments. Tracked data in Salesforce by creating dashboards and reports to review in weekly one on ones with team and management. Collaborated with department managers each week to review data and ideas to ensure cross-departmental efficiency. • Created a company workflow process chart for cross-departmental training which increased efficiency throughout the company. • Vetted utility companies and fostered relationships by understanding the unique requirements and regulations of each utility and communicating the information to all parties. • Processed and approved utility and HOA applications, notarized various AHJ and utility documents, and assisted customers with understanding and completing their document package.

Tempe, Arizona

• Liaison between service writers and customers assisting with paperwork, updates, and arranging car rentals.• Correspondence and calendar management for senior staff. • Managed payment transactions and daily bank deposits.• Ordered and distributed supplies for office and shop.• Worked with insurance companies regarding the customer's status and requested documentation.

Las Vegas, Nevada

• Keyholder, all aspects of opening and closing store.• Supervised cash office and customer service associates.• Coordinated charitable events.• Monitored and ordered various supplies.• Managed daily reports to plan for the upcoming shift.