Heather Thompson Email & Phone Number

Addison, Il.

• Managed the Unites States of America, region (1); provided oversight for all administrative efforts on the behalf on client base• Served as the lead coordinator and customer retention advocate for all across state moves; liaison between carrier and customer base-• Tracked and monitored all customer logistics (routing and rate negotiating) -

Skokie, Il.

• Developed and maintained successful business relationships with diverse client base; resulted in an increase in business due to client satisfaction-• Worked directly with custom broker to obtain mandatory paperwork for both Domestic and International services; negotiated and acquired rates on full truckloads and LTL as well as processed accounts receivable and payables-• Maintained confidential client files electronically: created Sales goals spreadsheets: assisted in other areas as… Show more • Developed and maintained successful business relationships with diverse client base; resulted in an increase in business due to client satisfaction-• Worked directly with custom broker to obtain mandatory paperwork for both Domestic and International services; negotiated and acquired rates on full truckloads and LTL as well as processed accounts receivable and payables-• Maintained confidential client files electronically: created Sales goals spreadsheets: assisted in other areas as needed- Show less

Chicago, Il.

• Processed client’s lorders in an efficient and timely matter; ensured that all data and documentations were handled in a confidential manner - • Acquired rates for various shipments, while working closely with multiple freight forwarders and steamship lines• Dispatched drivers, handled customer service issues, obtained necessary paperwork for customers and carriers, tracking, tracing, & booking trucks • Scheduled pick up’s, deliveries drop & hook shipments, booked & released… Show more • Processed client’s lorders in an efficient and timely matter; ensured that all data and documentations were handled in a confidential manner - • Acquired rates for various shipments, while working closely with multiple freight forwarders and steamship lines• Dispatched drivers, handled customer service issues, obtained necessary paperwork for customers and carriers, tracking, tracing, & booking trucks • Scheduled pick up’s, deliveries drop & hook shipments, booked & released equipment and developed special rate projects for elite customers- Show less

Glendale Heights, Il.

• Generated new business and developed accounts by effectively utilizing lead generation and marketing techniques to identify and sell value of services; used optimal client management skills to positively drive customer retention-• Provided oversight and successfully managed 3rd largest business account; ensured adherence to client specific process requirements- • Negotiated rates & fuel surcharge prices and booking loads, tracked & traced shipments and drivers; ensured that all… Show more • Generated new business and developed accounts by effectively utilizing lead generation and marketing techniques to identify and sell value of services; used optimal client management skills to positively drive customer retention-• Provided oversight and successfully managed 3rd largest business account; ensured adherence to client specific process requirements- • Negotiated rates & fuel surcharge prices and booking loads, tracked & traced shipments and drivers; ensured that all production goals were successfully met- Show less

Chicago, Il/San Diego, Ca.

• Assisted with providing optimal account management services; conferred with clients and carriers in order to address questions, problems and request for service; acquired rates, as well as ensured seamless coordination of shipping as well as receiving of items - • Scheduled and dispatched workers, and crews to appropriate locations according to client’s request, specifications or needs; monitored locations Provided oversight for communication within territories; ensured that all… Show more • Assisted with providing optimal account management services; conferred with clients and carriers in order to address questions, problems and request for service; acquired rates, as well as ensured seamless coordination of shipping as well as receiving of items - • Scheduled and dispatched workers, and crews to appropriate locations according to client’s request, specifications or needs; monitored locations Provided oversight for communication within territories; ensured that all confidential files were maintained-• Trained new employees on system database and company policies and procedures- Show less