Heather Pierce Email & Phone Number

Monument, CO, US

Colorado Springs, Colorado, United States

Colorado, United States

Colorado Springs, Colorado, United States

Sugar Grove, Illinois

Burlington, Illinois

As the Program Instructor for The Public Safety Communications Program, I prepare students for a challenging career in emergency communications. Teaching fundamental professional skills in an innovative classroom environment, my instructional content is lecture based, that encourages discussion, and feedback. In addition, I have redesigned the course.

Greater Chicago Area

Led the managing software support team, coordinating sales and marketing, and was the initial contact with key decision makers, developing solid customer relationships, which contributed to increasing overall revenue by over $500k within a two year period. By analyzing system feedback, I presented business cases for product enhancements and advised.

Madison, Connecticut

Implemented major contributions in providing cost-effective solutions. This included an innovative re-design on a product component, developing course content, online training and software applications in addition to performing program and process analyses. These processes reduced the company’s cost by 56% and increased customer engagement by 68%. Defined.

Dekalb, Illinois

Oversaw a staff of twenty-five licensed clinicians, four clinical supervisors, and two administrative assistants.Managed a $4 million state grant from the Illinois Department of Children and Family Services (IDCFS). Improved the hiring process from nine months to one month which retained funding from the grant source and maintained adequate staffing..

Dekalb, Illinois

Designing a research project from conceptualization to publication under the mentorship of Dr. Michelle Lilly. I was responsible for the design, methodology, proposal, data collection, data analyses, and publication of findings. I published the seminal article on PTSD symptomology in 911 Telecommunicators in the Journal of Traumatic Stress (IF = 2.7) and.

Dekalb, Illinois

Project Title: Social Reasoning in Pre-School Children

Dekalb, Illinois

Assisted with research data collection and entry.

Illinois State Police

Geneva, Illinois

Supervised the afternoon shift while designing a statistical database and detailed reporting method that improved the center’s readiness. Answered and processed emergency and administrative service phone calls, dispatching emergency units and monitored radio traffic. Coordinated public safety responses to multiple incidents.

Master Of Arts - Ma, Adult And Continuing Education And Teaching

Doctor Of Philosophy - Phd, Educational Leadership

Bachelor Of Arts (B.A.), Psychology