Heather Canavan Email & Phone Number

Greater Toronto Area, Canada

• Cultivate Enterprise client relationships with Putting Customers First, to ensure maximum value is realized, client satisfaction with both current and new services.
• 2023 Premier Club winner for outstanding Performance
• Protect and increase billed revenue via organic growth, cross-sell opportunities, credit mitigation, and maximize customer lifespan through managing reprices, renewals and churn
• Host prepare for Quarterly Customer Success plans meeting developed with C-suite learn of changes in operations, their evolving business goals and to cater our solutions.
• Engage and work with engineering teams and Account Executive for complex opportunities and strategic renewals
• Closely manage and large implementation with Project Manager to ensure a seamless onboarding experience

Greater Toronto Area, Canada

Toronto, Ontario, Canada

• Manage, support, solution consultant, for 40 accounts (new and existing clients).
• Manage and continue to develop territory of accounts to grow revenue with existing clients and prospects -Shared the power Cybersecurity solutions we offer, from MDR, Pen Testing, 2FA and more
• Host new client meetings using virtual White Board to learn of business goals and cater the right solution(s) offering
• Apply principles of consultative selling to recommend best solutions to protect client goals and infrastructure
• Manage existing clients, resolve issues/ escalations of mission critical services (i.e., phone systems, internet, network etc.)

Toronto, Canada Area

• Manage Enterprise Public Sector account team, through building trusted client relationships results selling right solution.
• Work closely with five well established Sales Executives during the sales cycle, and managing customer relationships
• Developed and recommended the right TELUS solutions to align with our customer’s goals
• Acted as a dedicated Proposal Manager for the Public Sector team, with 40+ RFP submissions in nine months
• Awarded with ASR for the quarter on multiple occasions for outstanding support and sales.

Toronto, Ontario, Canada

• Manage Mid-Market account team, through building trusted client relationships results selling right solution.
• Work closely with a team of Account Managers and managing customer relationships
• Developed and recommended the right TELUS solutions to align with our customer’s goals
• Awarded with ASR for the quarter for outstanding support and sales.

Thornhill, ON

• National acquisition sales hunter, offering various telecommunications and IT solutions.
• Develop and cultivate key business relationships to achieve quota achievement, through various prospecting methods
• Consistently achieved at least 80% to plan sales quota through Q4 2016 – Q1 2017
• Consult directly with key internal stakeholders to develop custom solutions and pricing strategy solution to earn business

Ajax

GTA

Ajax

• Worked with Residential Buyers and Sellers in the Durham Region to accomplish their real estate goals.
• Through REMAX generated leads and my own generated leads and client conversations.
• Numerous meetings made thru my phone and door knocking efforts.

Toronto, Canada Area

A national acquisition sales hunter, of a suite of collaboration services: teleconference, video, web conference, and webcast. - Acquisition sales of collaboration services; through a daily cold calling regiment- Consistently maintain and exceeded on all Key Performance Indicators (KPI's)- Regularly conduct private cold calling training sessions with team.

Toronto, ON

• Managed Enterprise wireless account team portfolios by utilizing and coordinating resources to create custom resolutions for both clients and Enterprise Account Managers.
• Managed and built rapport with Enterprise client, alongside the Account Manager in various verticals, value $31 million
• Created custom recommendations of equal benefit
• An escalation point, tactfully leveraged the corporate agreement and negotiated within it to create client satisfaction
• Increased client satisfaction by investigating unusual credits and contacting them to ensure the issue was resolved

Mississauga, ON

• Sold telecommunication suite to an assigned business territory, 50-500 employee size; Accomplished by regularly conducting face-to-face and telephone meetings with new and existing clients.
• Achieved all levels of sales metrics by loading, renewal / account growth, and wireline sales
• Managed 150 business clientele, through regular contact & creative dispute resolution
• Maintained and exceeded monthly and quarterly sales targets regularly
• Sales achievement for 2011, total value $1.8 million: o 100% to plan for wireline o 100% to plan for wireless

Mississauga, ON

• Sold wireless telecommunication to an assigned business territory, 5-250 employee size; Accomplished with regular proactive dialing to book in-person meetings with new clients.
• Focus on acquisition sales of cellular communications within an assigned territory
• Trained and supported new hires sales representatives
• Maintained and regularly exceeded monthly and quarterly sales targets
• Awarded: TELUS President’s Club Council of 2008 and TELUS Pinnacle Award of 2010
• Sales yearly achievements: o 256% to plan = $1.5 million acquisition sales for 2008 o 100% to plan = $900k acquisition sales for 2009 o 120% to plan = $1.1 million acquisition sales for 2010

Scarborough, ON

• Deployed and sold unique solutions to resolve business client complaints, proactively contacted clients to address issues.
• Supported internal & external business clientele with unique offerings to gain and retain business
• Promoted loyalty and addressed concerns with strategic outbound calls to existing clients
• Highest point of escalation, always maintain composure and interact with clients in a tactful manner to resolve issue
• Managed email requests and incoming calls for advanced escalation resolution, with a strict 24-hour solution timeline

Scarborough, ON

• Focused on consumer account base and client loyalty by creating unique offerings to achieve client satisfaction.
• Positively influenced churn rates by quickly creating unique offerings and adding incentives wherever required
• De-escalation queue speaking with highly emotional clients, to resolve problems with innovative solutions
• Acted as a Quality Coach, during challenging organizational events, resulted with uninterrupted quality of service

Scarborough, ON

• Addressed client phone requests and provided recommendations to improve their phone and billing experience.
• Fulfilled client account requests speaking directly to clients on all product offerings
• Improved client experience and increased their loyalty by creating customized recommendations
• Built customer rapport by following their requests and often times building on it to improve their experience

Scarborough, ON

Daily investigation of return mail and account information, that showed key indicators. Determined if accounts meet the right criteria for account activation.

Pickering, ON

Ensure all office supplies and branded materials available to the team.

Pickering, ON

Directed callers and visitors to their contacts.

Marketing Management Diploma, Marketing

Apco Public Safety Telecommunicator Certificate, 6Th Edition (Member Id 3507)

Real Estate

Adult Education/Staff Training Certificate Program, Education

Graduated with Honours

Incomplete - Ba, Business Economics, Economics