An experienced IT Service Management professional with extensive experience in designing, implementing, and improving IT services. Expertise in managing complex operations, and critical applications, building and delivering scalable projects, platform administration, upgrades, security, and stability.Have leadership skills and can effectively coach and mentor team members, providing guidance and support as needed. I have experience building and managing high-performing teams, and can effectively delegate tasks and responsibilities to ensure the timely delivery of projects.Have experience in leading cross-functional teams and managing end-to-end ServiceNow implementation projects, including requirements gathering, design, development, testing, and deployment. I am proficient in agile methodologies and can effectively manage project timelines, budgets, and risks.Have experience working with stakeholders across the organization, including business users, IT teams, and executive leadership. I am skilled in managing stakeholder expectations, communicating project progress and status updates, and addressing concerns and issues in a timely and effective manner.Driven Innovations, Automation, Transformation and CSI (Continual Service Improvement) strategies.Skilled in ServiceNow Solutions Delivery, ITSM and ITAM Implementation, Upgrade, Automation and Transformations, Project Management, Transition Management, Service Improvements, Process Maturity, RFPs, IT Service Management Strategy, KPIs implementation, and Stakeholder Management.