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Heather Cox is listed as ServiceNow Architect - Delivery Manager at ServiceNow, a with 13421 employees, based in Grand Prairie, Texas, United States. AeroLeads shows a matched LinkedIn profile for Heather Cox.
Heather Cox previously worked as ServiceNow Architect at Servicenow and CMDB/ITAM/SAM Architect at Servicenow.
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An experienced IT Service Management professional with extensive experience in designing, implementing, and improving IT services. Expertise in managing complex operations, and critical applications, building and delivering scalable projects, platform administration, upgrades, security, and stability.Have leadership skills and can effectively coach and mentor team members, providing guidance and support as needed. I have experience building and managing high-performing teams, and can effectively delegate tasks and responsibilities to ensure the timely delivery of projects.Have experience in leading cross-functional teams and managing end-to-end ServiceNow implementation projects, including requirements gathering, design, development, testing, and deployment. I am proficient in agile methodologies and can effectively manage project timelines, budgets, and risks.Have experience working with stakeholders across the organization, including business users, IT teams, and executive leadership. I am skilled in managing stakeholder expectations, communicating project progress and status updates, and addressing concerns and issues in a timely and effective manner.Driven Innovations, Automation, Transformation and CSI (Continual Service Improvement) strategies.Skilled in ServiceNow Solutions Delivery, ITSM and ITAM Implementation, Upgrade, Automation and Transformations, Project Management, Transition Management, Service Improvements, Process Maturity, RFPs, IT Service Management Strategy, KPIs implementation, and Stakeholder Management.
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Dallas, Texas, United States
Skills: Project Planning • Project Implementation • IT Operations • Cross-functional Team Leadership • Project Management • Technical Architecture • Service Delivery • Technical Leadership • Service Catalog • Service Portal • Virtual Agent • Workflow Automation • ServiceNow • IT Asset Management • SAM • HAM • Predictive Intelligence • Integration • IT Service Management • Agile Methodologies
Dallas–Fort Worth Metroplex, Texas, United States
Skills: Cross-functional Team Leadership • Software Development • Technical Architecture • Service Delivery • ServiceNow • ServiceNow Administration • IT Asset Management • Predictive Intelligence • ITSM Implementation • Integration • IT Service Management • ITSM • Solution Architecture • Agile Methodologies
Irving, Texas, United States
Skills: discovery • Service mapping • IRE • CI Reconciliation • Project Planning • SAM • HAM • Web Services • Integration • CMDB • Agile Methodologies
Los Angeles, California, United States
Skills: Project Planning • IT Operations • Software Development • Technical Architecture • Technical Leadership • Service Catalog • SAM • HAM • ITSM Implementation • PL/SQL • Microsoft SQL Server • IT Service Management • ITIL • ITSM • Service Request Management • CMDB
Dallas, Texas, United States
● Worked on customizing the BMC Remedy applications to align with your organization's processes and workflows. This might involve configuring forms, fields, workflows, and business rules. ● Develop new applications or modules within the BMC Remedy to address specific business needs using new forms, UI components, and backend logic. ● Integrate with other systems such as Active Directory, monitoring tools, or external databases using APIs, web services, and scripting languages. ● Involvement in maintaining and upgrading the BMC Remedy environment, ensuring that it remains up-to-date and compatible with new technologies. ● Fine-tuned Remedy Application, email engine and database long running queries to improve the system performance. ● Created and maintained BMC Remedy workflows, forms, fields, and reports using BMC Developer Studio and BMC Remedy Developer Studio. ● Provided training and support to client IT staff to ensure they could effectively use and manage BMC Remedy solutions. Meet with Clients to review, discuss and validate functional requirements.
Other employees you can reach at servicenow.com. View company contacts for 13421 employees →
Vicky Yilmaz
Colleague at ServicenowVancouver, British Columbia, Canada
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Alexandra Clegg
Colleague at ServicenowSeattle, Washington, United States
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Mounica Reddy Kandi
Colleague at ServicenowSan Jose, California, United States
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Patrick Liverpool
Colleague at ServicenowMaarssen, Utrecht, Netherlands
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Brian Ko
Colleague at ServicenowSan Diego, California, United States
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Jesalyn Smith
Colleague at ServicenowSan Francisco Bay Area, United States
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Thomas P. Dungan
Colleague at ServicenowSan Diego County, California, United States
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Divya Singh
Colleague at ServicenowHyderabad, Telangana, India
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Mitch Li
Colleague at ServicenowSydney, New South Wales, Australia
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Yiying Lee
Colleague at ServicenowSan Francisco Bay Area, United States
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Quick answers generated from the profile data available on this page.
Heather Cox works for ServiceNow.
Heather Cox is listed as ServiceNow Architect - Delivery Manager at ServiceNow.
Heather Cox is based in Grand Prairie, Texas, United States while working with ServiceNow.
Heather Cox has worked for Servicenow, Nvidia, and Ibm.
Heather Cox's colleagues at ServiceNow include Vicky Yilmaz, Alexandra Clegg, Mounica Reddy Kandi, Patrick Liverpool, and Brian Ko.
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