Heather Hill Email & Phone Number

Huntington Beach CA

• Manage operations staff, IT and facility.
• Led facility move from 10K sq. ft. facility to 20K sq. ft. facility which included new warehouse design, managing pallet rack purchase and installation, hiring and managing low voltage installation & security camera.
• Moved acquired company to Huntington Beach facility which included hiring staff, preparing assembly area, and managing movement of inventory to ensure customer orders were filled on time.
• Cover for Finance and Customer Support managers during periods of leave.

Huntington Beach CA

• In addition to my previous responsibilities, I also:
• Manage the warehouse staff which is responsible for shipping/receiving, kitting, assembly, rework and QA.
• Created an Amazon seller account and am responsible for FBA inventory.
• Set up and manage inventory with 3PL on East Coast.
• Improved our discount with UPS and brought in additional services.
• Maintain a better than 99% on time rate for orders issued to shipping.

Huntington Beach CA

• In addition to my previous responsibilities, I also:
• Issue weekly purchase orders based on current inventory levels, forecast and safety stock.
• Monitor inventory levels daily for order fulfillment. Submit air purchase orders when sea delivery dates will not fill orders in a reasonable time.
• Perform QA on sales data uploaded to forecasting program.
• Download approved forecast and import results to ERP system.
• Create 21 month inventory projections report using Excel for review by the COO and Finance.

Huntington Beach CA

• Manage cycle count process using ABC analysis and maintain a better than 99.5% variance.
• Inventory research and reconciliation.
• Ensure company is prepared for annual inventory audit and work with auditors to provide backup of transactions for their testing.
• Issue work orders to warehouse to build kits.
• Work with freight forwarder to import goods from other countries and schedule container deliveries.
• Provide quarterly obsolescence analysis.

• Managed IT department including staff, budget and purchases. Ensured security and functionality of all computer and phone systems. Provided technological recommendations to improve company’s efficiencies and.
• Increased inventory accuracy on raw materials from 68% to 90% in a six month period by implementing a cycle count process using ABC analysis.
• Reduced time to pull parts in warehouse 25% by implementing barcode technology.
• Cut shop order cycle time in half by setting up routers in ERP system over manual paper process.
• Led project team in migration to parent company’s ERP system allowing for centralization and giving corporate a better view of local operations.
• Oversaw email upgrade project to Exchange Server 2003 resulting in a more robust email system and also resulting in a direct report being trained on administering the system and taking over responsibility.

• Led IT department supervising two team members. Provided systems administration and technical support for Level 2 requests. Managed Check Point firewall & VPN. Made departmental decisions under supervision of General.
• Decreased company expenses by $5,000/mo. by finding an optimal solution for local and long distance service, Internet service, and wireless phone service.
• Implemented an email archiving solution reducing the time spent searching backup tapes for audit and litigation information.

• Administered company network and phone system supporting over 10 Windows based servers and associated applications. Performed daily server backups. Provided desktop support and training to all 200+ users including.
• Managed large scale project to upgrade domain from Windows NT 4.0 to Windows 2003 which involved planning, designing, testing and implementation resulting in zero downtime for users and a supported Microsoft platform.
• Implemented a help desk program providing IT with better tools to provide faster response times and track support requests, projects and computer inventory.
• Helped install and configure new 3Com NBX phone system, phones and network equipment replacing outdated and failing system and resulting in a network based system with better user options and easier administration.
• Assisted consultants with installation of Point.Man ERP servers, client workstations and Citrix servers replacing outdated ERP system and taking on administrative Citrix server duties.
• Improved consistency, organization and record keeping by developing policies and procedures for computer systems and equipment.

•Conducted Y2K research•Provided hardware and software support•Administered network backup and restores

Mba, Business Administration

• Emphasis in Operations Management • Graduated top 20% with a 3.82 GPA

Bs, Information & Computer Science