Heather Hill Email & Phone Number

Huntington Beach Ca

• Manage operations staff, IT and facility.• Led facility move from 10K sq. ft. facility to 20K sq. ft. facility which included new warehouse design, managing pallet rack purchase and installation, hiring and managing low voltage installation & security camera installation, hiring moving company and managing inventory move.• Moved acquired company to Huntington Beach facility which included hiring staff, preparing assembly area, and managing movement of inventory to ensure customer orders were filled on time.• Cover for Finance and Customer Support managers during periods of leave.

Huntington Beach Ca

In addition to my previous responsibilities, I also: • Manage the warehouse staff which is responsible for shipping/receiving, kitting, assembly, rework and QA.• Created an Amazon seller account and am responsible for FBA inventory.• Set up and manage inventory with 3PL on East Coast.• Improved our discount with UPS and brought in additional services.• Maintain a better than 99% on time rate for orders issued to shipping.• Forecasting analyst using Forecast Pro. Work with sales team to improve statistical forecast and create excel reports for executive team to aid in analysis and approval of proposed forecast.

Huntington Beach Ca

In addition to my previous responsibilities, I also:• Issue weekly purchase orders based on current inventory levels, forecast and safety stock.• Monitor inventory levels daily for order fulfillment. Submit air purchase orders when sea delivery dates will not fill orders in a reasonable time.• Perform QA on sales data uploaded to forecasting program.• Download approved forecast and import results to ERP system.• Create 21 month inventory projections report using Excel for review by the COO and Finance.• Maintain and report on weekly dashboard showing cycle count results, fill rate, QA results on kitting and current inventory cost on hand vs plan.

Huntington Beach Ca

• Manage cycle count process using ABC analysis and maintain a better than 99.5% variance.• Inventory research and reconciliation.• Ensure company is prepared for annual inventory audit and work with auditors to provide backup of transactions for their testing.• Issue work orders to warehouse to build kits.• Work with freight forwarder to import goods from other countries and schedule container deliveries.• Provide quarterly obsolescence analysis.• Update and send out daily backorder report.• Extract data from ERP system into Excel reports as needed.• Provide IT support.

Managed IT department including staff, budget and purchases. Ensured security and functionality of all computer and phone systems. Provided technological recommendations to improve company’s efficiencies and productivity. Expanded job responsibilities by taking on Accounts Payable and Payroll functions. • Increased inventory accuracy on raw materials from 68% to 90% in a six month period by implementing a cycle count process using ABC analysis.• Reduced time to pull parts in warehouse 25% by implementing barcode technology.• Cut shop order cycle time in half by setting up routers in ERP system over manual paper process.• Led project team in migration to parent company’s ERP system allowing for centralization and giving corporate a better view of local operations.• Oversaw email upgrade project to Exchange Server 2003 resulting in a more robust email system and also resulting in a direct report being trained on administering the system and taking over responsibility.• Designed and provided business reports to management allowing them to make key decisions.• Designed a Microsoft Access database that allowed Regulatory to begin tracking product implant records at the Irvine facility, expanding facility’s role.

Led IT department supervising two team members. Provided systems administration and technical support for Level 2 requests. Managed Check Point firewall & VPN. Made departmental decisions under supervision of General Manager.• Decreased company expenses by $5,000/mo. by finding an optimal solution for local and long distance service, Internet service, and wireless phone service.• Implemented an email archiving solution reducing the time spent searching backup tapes for audit and litigation information.

Administered company network and phone system supporting over 10 Windows based servers and associated applications. Performed daily server backups. Provided desktop support and training to all 200+ users including outside sales force. • Managed large scale project to upgrade domain from Windows NT 4.0 to Windows 2003 which involved planning, designing, testing and implementation resulting in zero downtime for users and a supported Microsoft platform. • Implemented a help desk program providing IT with better tools to provide faster response times and track support requests, projects and computer inventory.• Helped install and configure new 3Com NBX phone system, phones and network equipment replacing outdated and failing system and resulting in a network based system with better user options and easier administration.• Assisted consultants with installation of Point.Man ERP servers, client workstations and Citrix servers replacing outdated ERP system and taking on administrative Citrix server duties. • Improved consistency, organization and record keeping by developing policies and procedures for computer systems and equipment.

•Conducted Y2K research•Provided hardware and software support•Administered network backup and restores

Mba, Business Administration

• Emphasis in Operations Management • Graduated top 20% with a 3.82 GPA

Bs, Information & Computer Science