Heather Cook Email & Phone Number

Fredericksburg, Pennsylvania, United States

As the Training & Development Manager I collaborate with leaders and various stakeholders to develop and implement talent strategies, programs, and processes that enhance our organization's culture, efficiency, employee engagement, and talent development to help bridge the gap between current and future state in these key areas.ESSENTIAL DUTIES AND RESPONSIBILITIES: Program Design and Strategy • Develops the overall learning and development strategy aligned with organizational goals and objectives. • Identifies training needs through assessments, performance reviews, and collaboration with stakeholders. • Curriculum Development • Creates and sources effective, engaging learning materials including instructor-led training, virtual, and off-site resources. Training Delivery and Facilitation • Serves as a subject matter expert for leadership development, skills training, and other relevant topics. • Conducts and coordinates training workshops, both in-person and virtually. • Evaluates learning programs and effectiveness through data and feedback. • Maintains the Learning Management System to ensure tracking and review of training records is available for stakeholders. Organizational Development • Leads Team Member engagement initiatives including surveys and feedback mechanisms. • Partners with the Human Resources team and leaders to develop internal tools and resources such as career pathways, mentoring programs, internships, and leadership trainee programs. • Coordinates career planning and succession planning activities for the organization.

Greater Grand Rapids, Michigan Area

In this position I wear many hats while supporting the in-plant training systems. The main categories of my responsibilities are:- OD consulting - Analyzing training requirements- Coordinating training plans and activities- Developing and delivering training programs- Facilitating training presentations- Guiding and facilitating teams and working groups- Tracking employee training - Maintaining training records

Greater Grand Rapids, Michigan Area

Business, nonprofit, government, and union organizations all need specialists who are trained torespond to employee concerns, administer labor and employment laws, and design policies dealingwith diversity and equal opportunity, recruiting and selection, training, performance appraisal,compensation, benefits, discipline, and labor negotiations. A Bachelor of Business Administration in Human Resources emphasizes the management of relationships between employers and theiremployees. The program uses cutting-edge concepts, local case studies, real company projects,job shadowing, internships, and company visits to prepare students for leadership roles.

Greater Grand Rapids, Michigan Area

Grand Rapids, Michigan

Responsible for providing services and delivering established learning solutions for all County employees while maintaining efforts to sustain a diverse work force. I am also responsible for business results generated through learning and performance improvement solutions and tools. I utilize instructor-led (classroom and virtual) training, e-learning, job aids, coaching, learning management systems and various other learning technologies. I work on a number of programs for the County including: serving as a leadership consultant, administering the County’s learning and development programs and the annual Leadership Summit. Additionally, I develop and deliver new training programs, deploy train-the-trainer opportunities, conduct ongoing needs assessments to prioritize and respond to requests for training, as well as a host of other value-added learning and development related activities.•Improve Kent County's performance and service delivery by increasing the skills, knowledge and ability of our workforce•Identifying, developing, marketing and delivering learning and development programs•Administering internal training programs; ensuring that training is scheduled, materials are prepared, and proper documentation is maintained•Deploying train-the-trainer programs•Conferring with County leadership, supervisors and employees to conduct ongoing needs assessments to prioritize and respond to requests for training•Maintaining the County's Learning Management System (LMS). •Identify leading practices for Learning and Development and to implement those practices in a manner consistent with the County's culture and orientation. •Excellent oral and written communication skills and the ability to speak and present with impact •Communicate effectively with elected officials, departmental leaders, and a diverse workforce

Greater Grand Rapids, Michigan Area

Deliver established learning solutions for front-line employees while coordinating insurance, continuing and higher education. Responsible for business results generated through learning and performance improvement solutions and tools. Utilize instructor-led (classroom and virtual) training, e-learning, job aids, coaching, learning management systems and various other learning technologies.Other duties include:• Conducting needs analysis for projects of all complexity levels• Designing learning solutions for projects of all levels of complexity and front-line employees, using adult learning practices and technologies appropriate to the needed outcome• Organize, obtain, produce and maintain learning materials• Partners with various departments in designing and delivering learning and performance improvement solutions. • Responsible for learners' success in achieving learning objectives.• Support and collaborate with facilitators in delivery of learning solutions• Provides feedback to participants during application of knowledge, skills, and attitudes • Maintains design and content of established learning solutions• Provide feedback on effectiveness in changing behavior and achieving business results • Evaluate learning solutions• Compile and analyze data for inclusion in reports, presentations and other communications • Prepare and distribute reports• Assist with the monitoring and controlling of departmental expenses• Coordinate and administer continuing education• Coordinate and administer insurance education and higher education learning solutions. • Creates proposals• Prepares publications on continuing and insurance education offerings• Utilizes, maintains, and/or researches basic learning technology tools• Provide technical support for learners and other facilitators as needed• Assist and serve as project team member on department and corporate projects

Greater Grand Rapids, Michigan Area

As a Building Manager I effectively manage staff in five different departments of the student center; this includes all scheduling and human resource procsesses related to interviewing, hiring and onboarding.I also provide support and management for various activities including rentals to outside groups, internal conferences and all athletic events.

Greater Grand Rapids, Michigan Area

As an HR and Recruiting Specialist I help to personalize the job market one person at a time, connecting candidates to the right employers throughout the Greater Grand Rapids, Michigan.Company OverviewMixed is a boutique staffing firm focused on placing the right employees, with the right employers. We have extensive screening and training programs to ensure that we truly get to know each and every individual candidate before we send them your way. It’s how we personalize the job market one person at a time.DescriptionWe mix standard staffing services with our unique special blend to make job placement successful.Our mission at Mixed is to be the most admired and respected job placement organization delivering distinctive customer services for our customers and clients. We wish to provide remarkable service along with an enthusiastic atmosphere for all who become active in our organization. Finally we promise to keep our concept fresh, exciting and on the cutting edge of the social media networking industry.

London, On

Community Habitat of London (CHL) was created by Alvin Roth of Mission Services. It is a 22 unit apartment building on Simcoe St. in London, ON. Operating as a nonprofit organization, CHL offers financial assistance for housing costs for tenants living in poverty situations. CHL's mission is to help tenants during a time of need to enable them to get back on their feet

London, Ontario Canada

As an Account Manager I was a hands-on, dedicated and focused professional guaranteeing your needs were met so you never fell through the proverbial cracks again.My service was a symbiotic one: I helped members grow their business and that helped grow mine! It was that simple.Specialties Human Resources Consulting, Comprehensive Marketing-Based Research Documents, Tools, Templates, Policies, etc., On-Demand Marketing-Based Research Advisory Service.

London, Canada Area

EyeLook Media Inc. is your premier Digital Signage solutions company located in London, Ontario. They are committed to offering your business a personalized and cost-effective approach to any Digital Signage project - either within your business or by broadcasting/narrowcasting your message on our Digital Signage Network. I helped to set businesses up for success with a long term vision and the ability to suit any business or industry need. Specialties• Customer Relationship Manager • Strong understanding of target marketing, branding consistency and negotiations • Experience with the development and execution of strategic development programs • Successful account development, management and growth through relationship selling • Exceptional written and verbal skills, experienced internal and external communicator • Confident, motivated, personable, trustworthy, ethical, and driven

Fanshawe College

Community Consultants is a business consultancy operated by the Lawrence Kinlin School of Business at Fanshawe College. This service, provided primarily to small and medium sized businesses, is an expansion of the extensive community consulting already undertaken by Fanshawe business students in a variety of courses and programs.I helped lead a team of thirteen student consultants that created business and marketing plans for two companies in the London area. One company was a global logistics company that was looking for a purpose to stay in the London area and the other was a craft beer brewery that needed help in defining their customer, marketing and rebranding. My primary focus was the 7 member sub-team that worked as consultants for the brewery. The team performed a complex external analysis, identified key areas of opportunity, and created a strategic plan in just fifteen weeks. Key Achievements:Successfully led a consulting group of seven individuals who had never worked together to not only develop a strong report for our client but we also helped our client re-think their website and the re-branding of their product.Developed a comprehensive external analysis and multi-tiered business plan that gave the client a long-term competitive advantage in the craft beer market.

St Thomas, Ontario

Contract positionHR Administration• recruiting;• performance management and improvement tracking systems;• logistics and recordkeeping;• assisting with employee relations;• employee safety, welfare, wellness, and health reporting;• Contribute to the accomplishment of Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce;HR administrative functions ie: creation of new job descriptions, employee handbook, org chart, etc• Assist with the administration of the day-to-day operations of the human resources functions and duties. Carry out responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment.Training & Development• HR training and facilitation of workshops for employees;• Facilitation of focus groups and client events;• company-wide committee facilitation and participation;• employee orientation, training and development;Business Promotion• Presence and voice of Reith at all company functions;• Event planning and implementation;• Follow up on all marketing material;• Booking renewal reviews;• Identifies new client prospects;• Qualifies prospects;• Secures broker appointments;• Generates referrals;• Generates new prospects lists

Toronto, On

Developed and designed an online training module, updated and created new policies and updated and edited the employee handbook

lead small groups, coordinated the Alpha program, served on the leadership team of the Saturday night cafe

London, Ontario

• Provided quality customer service by effectively counselling clients, role modelling strong leadership to all staff and following up with clients when necessary by email and telephone.• Placed employment ads with HRDC and The London Free Press• Ensured excellence in staff performance by interviewing, hiring, training and managing employees with consistently strong leadership skills. • Created, achieved and surpassed organizational sales goals each month. • Accurately counted and ordered inventory, reported daily sales, scheduled staff and monitored expenses closely using Windows XP, Vista and the entire MS Office Suite.

• Provided quality customer service by effectively counselling clients, role modelling strong leadership to all staff and following up with clients when necessary by email and telephone.• Ensured excellence in staff performance by interviewing, hiring, training and managing employees with consistently strong leadership skills. • Created, achieved and surpassed organizational sales goals each month. • Accurately counted and ordered inventory, reported daily sales, scheduled staff and monitored expenses closely using Windows XP, Vista and the entire MS Office Suite. • Designed, prepared, delivered and implemented training workshops on employee motivation, customer service, sales, lead calls, telephone etiquette and loss prevention.

Bba/Mba, Strategic Human Resource Management, 3.98/4.0 Gpa

Activities and Societies: National Society of Leadership and Success This program provided me with the opportunity to earn a Bachelor.

Business Administration - Leadership And Management, 4.16/4.2 Gpa

Activities and Societies: Conversation Circles, Human Resources Club, Community Advisory Committee for Lawrence Kinlin School of Business.

General Business, Business Administration And Management, General, 4.09/4.2

Activities and Societies: Conversation Circles, Human Resources Club, Community Advisory Committee for Lawrence Kinlin School of Business.

Associate'S Degree, Business Human Resources, 4.13/4.2 Gpa

Activities and Societies: Conversation Circles, Human Resources Club I learned business basics such as accounting, communications.

Business, Business Foundations, 4.19/4.2 Gpa

Activities and Societies: Conversation Circles Graduated on the Presidents list. This program is designed to build fundamental business.