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Heather Donovan Email & Phone Number

Senior People Leader, Certified ScrumMaster, ITIL, Prince2, Sales, Coach, Transformation, Customer Success, HR, ER, Project Execution, Channel Sales, Community Relationships, Territory Operations, Partner Relationships at Origin Energy
Location: Brisbane, Queensland, Australia 7 work roles 5 schools
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Current company
Origin Energy
Role
Senior People Leader, Certified ScrumMaster, ITIL, Prince2, Sales, Coach, Transformation, Customer Success, HR, ER, Project Execution, Channel Sales, Community Relationships, Territory Operations, Partner Relationships
Location
Brisbane, Queensland, Australia
Company size
5275 employees

Who is Heather Donovan? Overview

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Heather Donovan is listed as Senior People Leader, Certified ScrumMaster, ITIL, Prince2, Sales, Coach, Transformation, Customer Success, HR, ER, Project Execution, Channel Sales, Community Relationships, Territory Operations, Partner Relationships at Origin Energy, a with 5275 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Heather Donovan.

Heather Donovan previously worked as Channel Sales Manager at Origin Energy and Mobile Solutions Specialist I Enterprise at Optus. Heather Donovan holds Short Course, Certificate Of Cybersecurity Fundamentals from La Trobe University.

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Origin Energy

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Profile bio

About Heather Donovan

Versatile and collaborative professional with over 12 years industry experience across telecommunications in Australia. Highly qualified in sales, people leadership, territory management and project execution. Extremely passionate about EX, CX and coaching. People are always at the heart of everything I do. I understand the strategic demands of business, and ensure that we work towards achieving (and exceeding) those business goals, without sacrificing our core focus; our people and our customers. I have effective communication skills, take pride in my deliverables and enjoy building successful relationships with both internal and external clients, and stakeholders. I recognise and accept responsibility for my role in any organisation, and I am committed to carrying it out in a professional and constructive manner. I consider some of my key attributes to be empathetic, positive, considered, rational, reliable, organised, pragmatic, approachable, critical thinker, motivated, accountable, confident, adaptable and a quick learner.

Current workplace

Heather Donovan's current company

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Origin Energy
Origin Energy
Senior People Leader, Certified ScrumMaster, ITIL, Prince2, Sales, Coach, Transformation, Customer Success, HR, ER, Project Execution, Channel Sales, Community Relationships, Territory Operations, Partner Relationships
australia
Website
originenergy.com.au
Employees
5275
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7 roles

Heather Donovan work experience

A career timeline built from the work history available for this profile.

Mobile Solutions Specialist I Enterprise

Optus

Victoria, Australia

- Develop and win new mobile (including IoT) business within Enterprise Sales- Business Development - Account Management - Develop and execute strategic plans to grow Optus’ mobile market share in Vic- Build bespoke customer solutions for Enterprise clients- Manage mobility work packages in whole of Enterprise account projects- Act as Senior Supplier for multi vendor mobility solutions- Manage cross functional teams, internal and external stakeholders- Provide specialist technical knowledge and expertise- Event and workshop facilitation- Leverage and grow vendor partnerships- Presentation to all levels, including C-Suite- Critical Incident and Crisis Management- Problem Analysis and Investigation

May 2022 - May 2023

Local Channel & Execution Manager - Central West Nsw

Optus

- Omni Channel role across 9 SA3’s (regions), reporting to the GM of Southern NSW- Drive phenomenal customer experiences & growth in market share across territory- Develop, coach and performance manage direct and indirect reports within territory- Drive strong and inclusive performance culture- Manage and influence key stakeholders at all levels- Manage and develop licensees in direct and indirect channels within territory- Monthly, quarterly and annual business reviews- Development and execution of strategic territory plans- Enablement content creation and facilitation, F2F + Virtual. Including leadership workshops.- Local community relationship building to drive engagement and brand consideration- Project Management and Execution- Planning and execution of localised events in territory- Drive compliance and alignment to company operations standardsKey Achievements:- Regional Area Exec Sales Leaderboard Performance- 2 Quarterly RAP (Recognise Amazing People Awards); people leadership & pivoting in a changing environment- Your Voice Engagement (EX) Territory results- Pacesetters (Outstanding Annual Territory Sales Performance)

Dec 2020 - May 2022

Manager

Apple

- Inspire amazing customer experiences through team development and engagement- 20 direct reports, 100+ indirect reports- Drive business and government sales and experience in store- Diplomatically manage commitments and drive performance across multiple areas in store including business, education, people, consumer, technical support and operations- Collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store- Inspire, coach, train and develop store team members to consistently provide exceptional customer service and drive for results- Adapting to challenges, providing support and guiding communications in a constantly changing retail environment

Sep 2018 - Nov 2020

Retail Manager

Optus

Melbourne, Australia

- Up to 60 direct reports, high volume multi-site management, national sales learning content creation, off-site facilitation, recruitment, succession planning, performance management, aspiring leader development framework creation, territory sales coaching, national operation compliance development, territory/state auditing, franchisee development.Key Achievements:- Pacesetters (top company performers over all KPIs) Annual Tier Winner (highest volume)- Yes Heroes (individual recognition) for transitioning NSW licensee stores and teams to Optus Retail Co (Company Ownership). Increased sales, EX and CX.- State Recognition for development of retail operations adopted nationally.

Dec 2010 - Apr 2017

Sales Executive

Vodafone Australia

Melbourne, Australia

- Customer experience and exceeding targeted KPIs

Jan 2010 - Dec 2010

Customer Service Representative

Telstra

Melbourne, Australia

- Customer experience and exceeding targeted KPIs

Jan 2007 - Dec 2009
Team & coworkers

Colleagues at Origin Energy

Other employees you can reach at originenergy.com.au. View company contacts for 5275 employees →

EC Ella Cheng Ella Cheng Colleague at Origin EnergySydney, New South Wales, Australia View → GH Gabrielle Hungerford Gabrielle Hungerford Colleague at Origin EnergyEraring, New South Wales, Australia View → PS Pranoti Sawant Pranoti Sawant Colleague at Origin EnergyMelbourne, Victoria, Australia View → LB Luke Barham Luke Barham Colleague at Origin EnergyAustralia View → JF Jerry Fang Jerry Fang Colleague at Origin EnergyGreater Brisbane Area, Australia View → AM Angela Mora Quintero Angela Mora Quintero Colleague at Origin EnergySunshine Coast, Queensland, Australia View → JA Jessica Argent Jessica Argent Colleague at Origin EnergyGreater Brisbane Area, Australia View → MS Mark Starkey Mark Starkey Colleague at Origin EnergyGreater Sydney Area, Australia View → JR Jason Rankin Jason Rankin Colleague at Origin EnergyGreater Adelaide Area, Australia View → CL Craig. L. Tocknell Craig. L. Tocknell Colleague at Origin EnergyGreater Brisbane Area, Australia View →
5 education records

Heather Donovan education

Coaching For Performance - Advanced Coaching, Executive Coaching Mastery Program

Stephenson Mansell Group

Situational Leadership, People Development & Coaching Program

Blanchard University
FAQ

Frequently asked questions about Heather Donovan

Quick answers generated from the profile data available on this page.

What company does Heather Donovan work for?

Heather Donovan works for Origin Energy.

What is Heather Donovan's role at Origin Energy?

Heather Donovan is listed as Senior People Leader, Certified ScrumMaster, ITIL, Prince2, Sales, Coach, Transformation, Customer Success, HR, ER, Project Execution, Channel Sales, Community Relationships, Territory Operations, Partner Relationships at Origin Energy.

Where is Heather Donovan based?

Heather Donovan is based in Brisbane, Queensland, Australia while working with Origin Energy.

What companies has Heather Donovan worked for?

Heather Donovan has worked for Origin Energy, Optus, Apple, Vodafone Australia, and Telstra.

Who are Heather Donovan's colleagues at Origin Energy?

Heather Donovan's colleagues at Origin Energy include Ella Cheng, Gabrielle Hungerford, Pranoti Sawant, Luke Barham, and Jerry Fang.

How can I contact Heather Donovan?

You can use AeroLeads to view verified contact signals for Heather Donovan at Origin Energy, including work email, phone, and LinkedIn data when available.

What schools did Heather Donovan attend?

Heather Donovan holds Short Course, Certificate Of Cybersecurity Fundamentals from La Trobe University.

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