Heather Miller Email & Phone Number

Dallas, Texas

• Manage a team of Client Success Managers responsible for retaining, advocating and growing an assigned portfolio of dealers across a district; Build, coach and lead dealer success team to achieve and exceed retention.
• Drive NBA Growth – through combination of selling and maintaining; proactively monitoring and managing dealer account base
• Drive Sales Goals – on Subscription model - Started Forecasting and creating a pipeline with my team. Changing the way they have conversations wit their clients
• Drive Required knowledge across the team in order to identify strategic opportunities in multiple BU product groups -
• Develop and Support Client Success Manager with constructing insights & quarterly business review materials to develop and maintain a robust pipeline
• Develop Client Success Managers through providing effective and consistent feedback; identification of training and development needs

Dallas, Texas

• Lead a team of ten Performance Managers that support 800+ Dealerships with an MRR of $1.4 Million. Monitor and measure team performance, driving continuous improvement with a focus on retaining existing clients and.
• Effective team member development to drive $150,000 in Activations and Upgrades in 2023.
• Provided guidance, leadership, and feedback to deliver strategic value to clients, resulting in 87% monthly client engagement and increased referral submissions by 28% Year over Year.
• Responsible for strategically placing accounts with Performance Managers to mitigate risk across portfolios while maintaining equitable workload across the team.
• Provided mentoring for Career development which led to 2 Direct Report promotions in 2021-2022.
• Executed implementation of Clifton Strengths Program for Performance Managers.

Dallas/Fort Worth Area

• Managed 70-90 clients with combined Website and Advertising MRR of $170,000. Collaborated with senior leadership and inter-department management to improve processes & implement initiatives as outlined, serving as the.
• Spearheaded creation of innovative account management tool, enabling performance managers to efficiently oversee book of business from centralized platform saving around $800k in labor costs.
• Served as distinguished representative of Ford/Lincoln Team at prominent Dealer Conferences (Digital Dealer ),strengthening brand presence and cultivating strategic partnerships.

Dallas, Texas

• Managed 80-90 Ford and Lincoln clients' digital marketing needs. Executed effective digital marketing strategies using a suite of products and services. Utilized quantitative data analysis to inform and optimize.
• Maintained 85% client engagement rate month over month.
• Successfully managed book of business with 90 clients, driving customer satisfaction and revenue growth.

Dallas, Texas

• Monitored calls and cases for Dealertrack CRM and F&I teams to establish quality standards. Assessed team members' skills in telephone etiquette, client interaction, problem-solving, and product knowledge. Provided.
• Generated weekly and monthly trending reports for Quality Assurance.
• Streamlined and enhanced training programs for Quality Assurance, Dealer.com CRM, and AutoAccelerator CRM.
• Contributed to Dealertrack's IVR by recording messages for multiple departments.
• Provided excellent customer support and troubleshooting for Dealer.com CRM, maintaining high customer satisfaction ratings.

Dallas, Texas

• Utilized problem-solving skills to efficiently address customer inquiries. Created and carried out email marketing campaigns and Resolved complex escalations from level 1 team.
• Set up and troubleshooted Inventory Feeds, third-party and OEM leads, driver's license scanners, and call tracking systems.
• Applied technical skills to optimize dealership operations.
• Generated customized reports and data feeds for efficient data management and analysis.

Dallas, Texas

• Delivered exceptional technical support for CRM system through various channels, including email, phone, and chat. Thrived in team environment while also exhibiting autonomy and independent problem-solving abilities..
• Provided comprehensive assistance to clients in setting up new salespeople in the system, troubleshooting website issues, and designing email templates/email blasts.
• Streamlined processes and improved efficiency by effectively addressing client needs and resolving inquiries.

Las Colinas

• Work independently with little or no direct supervision.
• Receive and make phone calls to recruit respondents to place in focus groups, online studies, and in home studies.
• Assist with clients through checking in respondents to focus groups, cleaning rooms after focus groups, and with other tasks clients may need.

• Filing and organization for any invoices or purchases, and create excel speadsheets for any donations
• Put together brochures and displays for marketing events
• Acompany marketing manager to events to help spread the word about Ripley's Believe It or Not.
• Help manage lock-ins for girl scouts or birthday parties
• Answer emails and incoming phone calls while working in the office
• Cashier, wax hands creator, snack bar cook, and photo booth lead

Arlington, TX

• Recieve orders/payment from customers
• Bus tables occasionally
• Assisting with to go orders and catering events
• Stock drinks before store opening, and after store closing

Integrative Studies With A Focus In Marketing

Education record

Activities and Societies: Alpha Zeta Chi, Sports for Kids, Breakaway