Heather Graham Email & Phone Number

New York, Ny, Us

As a GLG Network Member, I bring 25 years of experience in the Big Tech Industry that enables me to guide large enterprises to maximize profitability. I help clients, and companies solve some of their toughest business challenges around Digital Transformation, and Cloud adoption. GLG is the world’s insight network. It connects decision-makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.

Curating Luxury Short-Term Rental experiences for clients. Services include Interior Decorating, Short-Term Rental guidance, and Property Management

Focused on my personal health and well-being with the goal of returning to full-time C-Level or Executive roles, helping customers with Cloud and AI adoption

Return from Overseas assignment to the US

Christchurch, Nz

CCL has earned recognition as one of New Zealand’s most trusted multi-cloud and IT services partners, with over 750 staff members. CCL is part of the Spark Business Group, the largest technology and transformation partner in New Zealand. Leaven is the public cloud arm of CCL with direct partnerships with AWS, MSFT, and Google. Combined, CCL and Leaven account for 90% of all gross revenues.OVERVIEW:Recruited and hired to lead wholesale changes in core operational, business development, and technology functions, reporting to the CEO of the Spark Business Group. Direct all Professional Services areas, including Infrastructure, Data Protection, End User Computing, Network Services, Internet/WAN, Hybrid Cloud, Service Desk, Project Management, and Security. 🔷 Directed coached, and mentored leaders, managers, and professional team members working jointly with fellow C-level executives to drive the organization’s top-priority goals. 🔷 Provided sponsorship for major IT initiatives, including the consolidation of disparate systems to create significant operational efficiencies. 🔷 Introduced new Sales performance views, along with an engagement model to instill a proactive and consultative approach, disrupt established norms, and improve the overall customer experience. 🔷 Engaged clients in C-Level leadership forums, events, and quarterly reviews to provide insight and guidance on Cloud and Digital transformation opportunities.🔷 Analyzed and evaluated all M&A opportunities.

Christchurch, Nz

HIGHLIGHTS:✅ Spearheaded a 10.4% year-over-year revenue increase (growth in Cloud, IT, and Managed Services) and led the organization to achieve 18% EBITDA YOY, with a major reduction in labor and other internal costs. Played a key role in 5% EBITDA growth and 20% ROI on invested CAPEX as a core member of the B2B Strategy Development team that developed and implemented new, full B2B strategies for the Spark Business Group companies.✅ Captured and renewed vital strategic partnerships with AWS, MSFT, Google, HPE, VMWare, and Dell; top names in Security (e.g., Fortinet); joint venture initiative between CCL and Fulton Hogan (recognized via the Reseller News Innovation Awards in 2021; HPE multi-year deal for both HW and Cloud Services; Cloud partnerships with MSFT and AWS.✅ Transitioned CCL from on-premise systems to the latest Cloud platform. Optimized digital workflows for enterprise operations, improved help desk ticketing and enhanced the Customer Experience as a result.✅ Led a restructuring of executive leadership to bring in top industry experts, as well as promote exceptional talent from within the organization. Hired a new HR executive to focus on employee engagement and retention, as well as a new IT, Security, and Operations Lead.✅ Identified top talent in multiple resources through the company’s new performance appraisal system, as well as launching a new, enhanced Intern & Graduate Student Program to pinpoint the best talent in specific colleges and provide real-life work opportunities, with expansion plans for 2022/2023.✅ Increased the customer win rate by introducing new sales proposals to create a compelling CCL narrative, with one customer win resulting in MSFT Azure Award for Cloud Migration in 2021. Secured 70+ NPS measurements for all engagements.✅ Introduced a new Performance Appraisal System, Criteria & Talent Matrix in order to baseline the entire company against KPIs for role type.Extensive Media experience across all channels

Austin, Texas, Us

Senior Sales executive supporting Oracle's largest, and most strategic Enterprise customers to build and deepen executive relationships to influence and transform their long-term technology and business decisions; OVERVIEW:Transitioned into a CEO-sponsored Global Strategic Account Program. Focused efforts on cultivating and sustaining partnerships to deliver transformation to the business, as well as evangelizing Cloud technology/solutions to generate Cloud growth and ARR. Maintained full C-level engagement to deliver ROI/TCO objectives. Oversaw complex sales lifecycles, with a consultative and solutions-selling approach.HIGHLIGHTS:✅ Achieved 113% revenue attainment, with 72% year-over-year growth in 2020. Assigned by executive management to deliver the highest-level quota based on prior success in revenue penetration and achievement.✅ Recognized as a highly respected thought leader and subject matter expert, providing Cloud consulting and advocacy to customers, partners, and internal executives.

Austin, Texas, Us

Hand-selected to create and lead a new Global Cloud business unit, reporting directly to the EVP. Established and executed the strategic plan to fuel Cloud growth and ARR for global services. Recruited, hired, trained, and developed top talent. Managed all phases of complex sales cycles, utilizing solutions selling throughout to capture new and add-on business. Led team efforts in designing and launching new Cloud-based initiatives. HIGHLIGHTS:✅ Achieved 150% of target on delivery of $200M+ in annual revenues (2018); previously, achieved key MBOs to deliver 120+% of revenue target.✅ Served as an Executive Sponsor on key enterprise accounts (instituting Oracle sell-through delivery model) and a thought leader to both customer and executive leaders

Austin, Texas, Us

OVERVIEW:Recruited directly by the CEO to design, build, and launch an enterprise-wide Global Services PMO in order to catapult Customer Experience and Sales/Delivery Growth to the next level of success. Instituted the vision and strategic plan for enabling content development and delivery across multiple global, multicultural groups. Developed and rolled out service offerings that aligned solutions selling with delivery acumen.HIGHLIGHTS:✅ Achieved over 135% of target year-over-year, delivering on targeted MBOs, revenues, and overall growth. ✅ Spearheaded change navigation and communications on an organization-wide scale, including interactions at the top level of executive leadership.

Austin, Texas, Us

OVERVIEW:Promoted to design and launch the PMO that supported all North American apps and tech businesses for the EVP of Sales & Consulting. Built and rolled out an offshore revenue generation model, delivered and maintained CMMI L5 in India, and created new programs/services to impact both Customer Experience and Profitability goals. Introduced a series of new tools and processes to fuel revenue growth.HIGHLIGHTS:✅ Earned the President’s Cup Award in 2010 for demonstrating excellence with critical, key account management. Managed a series of high-profile, sustainable accounts and relationships, cultivating repeat business through personal credibility and exceptional support. Achieved status as a go-to, “Trusted Advisor” to the highest levels of executive leadership within both Oracle and client organizations. ✅ Positioned and sold Oracle’s value at the highest level. Led and optimized complex, multi-pillar, and multi-vendor opportunities, leveraging deep industry and broad technical cloud knowledge. Built successful business cases and GTM strategies, as well as expanded internal and external executive relationships. Protected and championed Oracle’s brand through proactively building solid relationships and networks, along with ensuring value-driven service delivery.✅ Recovered over $250M through the implementation of recovery services worldwide. Engaged and supported complex U.S. and global projects, with full accountability for $45M+ in plans and budgets. Provided C-level offshore, near-shore, and remote management within functional, technical, and turnkey environments.✅ Achieved $100M booking target by leading practice and service teams in the full servicing of a $2B consulting portfolio. Ensured top-quality bid development, risk management, and project quality control for top-tier accounts ($50M in revenues).

Graduate Certificate (B.Sc Equivalent), Business Administration And Management

Education record