Heather Graham Email & Phone Number

Austin, Texas, United States

-Responsible for processing payments from customer and vendors daily in the form of checks, wires, EFTs, and credit cards; regularly identifying means for improving procedures -Engaged in complex levels of account research and reconciliations for various teams and customers-Supported Accounts Receivables team with audits and monthly, quarterly, and year-end closes-Investigated refund requests for legitimacy, facilitate approvals and processed once completed-Presided over Accounts Receivables general inbox by responding to all requests and questions from customers, Sales, and other internal teams on a continual basis -Participated in ad hoc projects and assignments as requested-Supported team members by cross training and filling in when needed, and providing back up support to Collections Team

Austin, Texas, United States

-Acted as key stakeholder in financial, tax, and licensing system integrations from PLUS to Towerstone after company acquisition -Produced monthly bank reconciliations, general ledger and production reporting, and various other reports as requested-Executed all aspects of accounts receivables and accounts payables-Facilitated vendor relationships and payables; orchestrated various cost saving measures -Responsible for filing surplus lines state taxes and maintaining various national licensees-Provided timely and responsive service to business requests both internally & externally utilizing the highest standards of customer service to over 400 clients-Advised clients on financing procedures and orchestrating agreements -Managed inventory, ordering supplies, notarizing, and receiving shipments-Provided training and support to management and production teams on financial, tax, and licensing matters-Facilitating office celebrations and holiday events, became operational liaison to Towerstone after acquisition -Spearhead solutions for various in-house technology issues

Austin, Texas Area

-Executed all aspects of accounts receivables and accounts payables-Coordinated vendor relationships and payables; orchestrated various cost saving measures -Responsible for filing recurring surplus lines state taxes and maintaining various national licensees-Provided timely and responsive service to business requests both internally & externally utilizing the highest standards of customer service to over 400 clients.-Advised clients on financing procedures and orchestrating agreements -Managed inventory, ordering supplies, notarizing, and receiving shipments-Providing training and support to management, and production teams on financial matters-Facilitating office celebrations and holiday events-Spearhead solutions for various in-house technology issues

Austin, Texas Area

-Managed the set up distribution of new business submissions internally-Obtained and processed loss runs as requested by brokers or retail agents-Provided back up support to Financial Operations staff-Executed special projects and supported Production Team as required-Oversaw the distribution of client communications internally-Assisted with office maintenance tasks, including supply orders, vendor relationships-Processed weekly renewal expirations -Reviewed policies for correctness and issued certificates of insurance, delivered to respective recipients

Austin, Texas Area

-Fulfilled both short and long-term substitute assignments across all subject areas-Effectively taught students of varied academic/age levels (grades K-12)-Facilitated classroom learning for as many as 27 students-Oversaw clerical administrative duties when substituting for office staff

Milton, Florida

-Gained experience assisting students with a range of disabilities and learning differences-Led educational games and group activities-Provided multifaceted teacher/classroom support-Aided students in reaching cognitive and development milestones

Santa Rosa County, Florida

-Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 24 students; communicate with teachers and administrators.

Pensacola, Florida Area

Coordinated local programs for the U.S. Department of State’s International Visitor Leadership ProgramProvided general office and computer supportDrafted proposals

Milton, Florida

• Tasked with recruiting, training, and retaining member agencies• Coordinating efforts to facilitate the food bank’s Mobile Pantry Program• Handling member agency orders, scheduling, and communications• Establishing relationships with community partners and member agencies

Pensacola, Florida

• Accountable to the Chief of Neighborhoods to conduct mayoral initiatives • Assisted in establishing a strategy of conducting a Building and Lot Conditions Survey spanning an area of five neighborhoods • Coordinated efforts for Building and Lot conditions Survey with local Habitat for Humanity and acted as liaison for the City• Developed and actualized volunteer training program for Westside Redevelopment Project • Contributed by means of data analysis, research, and writing to a Findings of Necessity Study for the creation of the Westside Neighborhoods Community Redevelopment Area to be presented to the City Council

Pensacola, Florida

• Management from 2004 to 2010, promoted to Department Manager in 2012• Managed and cultivated management sensitivities while overseeing daily shift operations• Supervised 8 to 15 employees at a time• Responsible for store-wide Point of Sales Computerized System• Administered scheduling for 30+ employees• Accountable for inventory, ordering products, and production • Entrusted to maintain all personel trainings within the Production Department

Bachelor Of Arts (B.A.), Global Affairs

Associate'S Degree, General Studies