Oversee Agio's core platforms utilized for Sales, Service Delivery and Customer Success. Leveraging technology and automation to elevate the customer and employee experience. Increasing employee productivity and providing customers with frictionless self-service capabilities.

Focused on remediating repeated pitfalls in the client/employee lifecycle. Curated a quality assurance process, ensuring delivery of the "Agio Promise". Chartered a learning and development platform (Agio Academy), fostering a culture of continuous improvement and personal growth.

Developed the Account Management team from the ground up. Implemented standard operating procedures for all customer interactions. Influenced leadership on the importance of the customer experience into the overall culture of the company. Created out reach programs achieving a significant increase in our Net Promoter Score.