Heather Scott Email & Phone Number

Kitchener, Canada Area

• Create, review, and assess monthly reports on program targets, staffing hours and expenses, staff engagement and program results to present to management
• Successfully managed and coordinated targets and communication with internal and external stakeholders for competing caseloads on two projects, Employment Ontario and WSIB.
• Conduct orientation meetings to introduce clients to service, program expectations and to develop an open channel of communication for future inquiries
• Conduct new staff training through creation of process documents, mentorship, providing feedback and job shadowing; perform weekly/monthly meetings to review staff successes, concerns and create actions plans to.
• Organize and expedite administrative procedures to ensure efficient support for colleagues in completing plans and reports for various services under strict timelines
• Point of contact for program inquiries, respond in a timely manner by phone, email and in person to stakeholders, community members, clients, and colleagues

Canadian Mental Health Association Waterloo Wellington Dufferin

• Interviewed and assessed clients, assisting in determining their individual needs
• Identifying supports and barriers in all areas of life and creating plans of support, recovery and success
• Referral, information, assessment, short RTWAP's and In-depth planning for persons with mental health and physical disabilities
• Provided referrals to community agencies to support clients in overcoming multi barriers to training and employment
• Enable participants to explore a full range of options, the identify and access appropriate services and supports
• Develop formal and informal supports with the participant needs and abilities in mind

Kitchener, ON

• Interview and assess clients, assisting in determining their employment goals
• Identifying assets and possible barriers and additional training needs to achieve success
• Provide referrals to community agencies to support clients in overcoming multi barriers to training and employment
• Complete course and training applications through OCAS and college registrar offices to obtain letters of acceptance for clients
• Create and submit monthly workshop schedules to the local community, programs and contacts
• Administer a wide range of assessment tools to determine skill range and abilities, interest levels and personality types, including JVIS, SDS, BESI, TWI, TOWES and SCALES assessments

Hollywood All*Stars Child Care Centre

• Organizational and Administrative Skills
• Worked closely with community agencies and programs to meet the needs of the clientele
• Executed detailed employment interviews to match qualifications with the programs needs, evaluating the applicants experience, education training and necessary skills in order to meet the program’s requirements
• Created and followed numerous Policies and Procedures according to Government Guidelines
• Initiated proposal and development of community needed program, and the running of such program for its inaugural year
• Accumulated ongoing data and statistics for monthly Board of Directors meetings and government funding reports

Community Advocacy Techniques

Job Development

Career Development Practitioner Certificate, Career Development

Certification, Child Care Management

Childhood Education Diploma

Job Development Conestoga College Kitchener, ON Career Development Practitioner Diploma 2008

Education record

safeTALK Suicide Alert training Culture, Profession Generation Theory I Customer Relationship Management Database Training Solution.