Heather Wilhelm Email & Phone Number

North Carolina, United States

The company is a multi-site organization which operates on a central campus, several US based and global remote locations. Several entities exist under the Active Concepts umbrella. It is truly a massive undertaking to be organization-wide sole point of contact for all IT related operations.Software systemsThis is the core of all process flows. The goals of this area are to streamline processes, improve efficiency and reduce costs. New technologies and trends are constantly emerging, and I continue to evaluate for opportunities to create improvement across the organization. I was successful in identifying and implementing a new ERP in under a year, while minimizing disruption to business operations. As the organization acquires companies, those entities are being migrated in to the ERP solution.Employee educationBest practices guidance has been developed for employees. Hands-on troubleshooting assistance is provided at the individual user level. Digital presenceMaintenance of back end systems is critical for the customer facing view of the company. I provide guidance to the Marketing teams, which supports their customer outreach initiatives.CollaborationNone of this can be effectively performed without communication and collaboration. I work closely with 3rd party vendors to insure that they understand the goals of our organization, so that they can provide outstanding support. Collaboration also occurs on an internal level, to gather information and goals in order to develop strategies to achieve those goals.

Lincolnton, Nc

Assistant to the President/CVO.Tasks performed included: Making travel arrangements, setting up meetings, creating presentations, recording minutes, organizing reports and documents, handle phone calls and emails.Some skills which helped with the duties of this role include: Working knowledge of MS 365 and Adobe Suites, outstanding organizational and time management skills, technologically inclined and fast learner.

Charlotte, North Carolina

Digital Marketing. Developed and maintained the SmartEtailing e-commerce website. This website also communicated local events and in-store sales and promotions. Backend utilized Authorize.net, Paymentech gateway, SEO maintained through Google Analytics and Bing Webmaster Tools, PPC Ads through Google Merchant Center. Created and maintained social media engagement. Facebook Ads and Google AdWords utilized to grow reach. Email marketing tasks set up through MailChimp.Marketing. Developed and executed Visual Merchandising plans. Directed Sales and Promotions calendar, and created all relevant communications materials.Sales and Customer Service. Business success could be measured through returning customers, who were educated about the products and services they purchased and the proper usage of their equipment.Shipping & Receiving and Accounting. Responsible for delivery of customer special orders and e-commerce transactions. Managed receipt of shipments, and processing invoices.Purchasing: Identified vendors, and strategized orders based on Risk Balance with Inventory Turnover Ratio.Operations. Maintained compliance with Manufacturers Advertised Pricing. Reviewed Analytics reports to track Return-On-Investment and Opportunities-to-Improve. I was responsible for overseeing Inventory Control, Warranties, Recalls and Special Orders.Charity Fundraising. The University City Duathlon was conceptualized and initialized by Bike Line of Charlotte and Run for Your Life University to raise money and awareness for local charity organizations. My responsibilities included developing marketing materials and communications surrounding the annual event, and offering guidance to attendees of the event. Trek Bicycle Fit Certified. Participated in training with Mike Sylvester and Dr. Mark Timmerman, MD Sports Medicine Specialist.Community Outreach and Networking. I hosted and instructed free clinics to educate on cycling safety, advocacy and motivate women to be active cyclists.

Charlotte, North Carolina Area

LSI is a medical devices manufacturer with a focus on cardiac rehab systems. Through this internship I learned about some of the challenges faced within the healthcare industry, and about some of the equipment utilized within cardiac rehabilitation centers.I was responsible for identifying computer problems and providing prompt and accurate solutions.Troubleshooting Windows based computer hardware and software.Component level soldering of peripherals.Developed an inventory control process which was more robust than the tracking sheet provided to me at the start of the internship.Responded to customer requests and inquiries.Processed customer orders for shipping. Recorded receipt of shipments and materials.

My responsibilities began as a Sales Associate with EB Games. Following the merger with GameStop, my role began to evolve. I was promoted into the position of a Traveling Manager, which in the beginning was covering shifts and then grew into being assigned to stores to clean up after poorly performing managers. Around this time, GameStop implemented their Manager in Training program (MIT). I was then relocated to a fairly successful store with prospective growth opportunities, and it was there that I assisted with training new employees hired through the MIT program. In 2006, I was instrumental in achieving over $1mil of single location gross sales. Opportunities then came available within identifying and starting up new locations, and I took on this challenge. The first location under my full responsibility from construction phase through Grand Opening was at Northlake Mall.

Master Of Science - Ms, Bioinformatics

Activities and Societies: BiAS (Bioinformatics Assembly of Students)Genomics Biotechnology Lab Research Assistant Intern: My primary.

Bachelor Of Science - Bs, Biology, General

Bachelor Of Science - Bs, Environmental Biology

Activities and Societies: Beta Beta Beta Biological Honor Society

High School Diploma, Science And Technology Track, 3.2/4.0

Activities and Societies: Audio-Visual Association, FFAGraduated June 16, 2000.