Heather Huston Email & Phone Number

Assisting Delivery Pros with the registration process.

- Resolved customer account issues through an internal ticketing system and chat.- Prioritized customer satisfaction through fast and accurate resolution, handling up to 100 tickets per day.- Reviewed user accounts for fraudulent activity and educated customers on consumer safety topics.- As part of a small team, handled time-sensitive and confidential information to support my manager so they could focus on other needs.

- Promoted to Manager, then Director as the footprint of GoShare’s national reach expanded- Through analysis of CS interactions, made suggestions to create a seamless customer experience for both internal and external users - Hired and mentored new staff- Collaborated on the rollout of new markets and retail partnerships.- Took escalated support calls from the team and reported to the overall CS leadership- Always ready to take on new challenges in startup life with an… Show more - Promoted to Manager, then Director as the footprint of GoShare’s national reach expanded- Through analysis of CS interactions, made suggestions to create a seamless customer experience for both internal and external users - Hired and mentored new staff- Collaborated on the rollout of new markets and retail partnerships.- Took escalated support calls from the team and reported to the overall CS leadership- Always ready to take on new challenges in startup life with an all-remote team.- Worked with minimal supervision. Show less

- Answered emails, chats, phone calls, and text messages to support customers, drivers, and retail locations for transportation marketplace with peer-to-peer labor sharing. - Worked as part of a remote customer support team and helped promote and refine effective internal and external communication with the Customer and Driver support team leads- Assisted in driver onboarding tasks as well as supporting customers with questions and concerns.- Worked with minimal supervision.-… Show more - Answered emails, chats, phone calls, and text messages to support customers, drivers, and retail locations for transportation marketplace with peer-to-peer labor sharing. - Worked as part of a remote customer support team and helped promote and refine effective internal and external communication with the Customer and Driver support team leads- Assisted in driver onboarding tasks as well as supporting customers with questions and concerns.- Worked with minimal supervision.- Promoted to manager in 2018 Show less

- Went above and beyond to provide stellar customer service and anticipate customer needs.- Understood company policy and procedure and made recommendations for updates as necessary.- Recommended for promotion to management.

Greeted customers upon entering the store and assisted with selections, suggestions, and questions. ● Provided fast and courteous service tailored to the needs of the customer ● Maintained knowledge of sales, promotions, payment and exchanges policies, and security practices.

- Provided second-­tier technical and customer service support for Online Learning students including course registration via multi­line phone, email, and instant message. - Assisted students with a wide range of technical issues including expired passwords, audio not working on their computer and inability to open files. - Resolved issues with student accounts which kept them from registering for courses. - Answered inquiries about The University of Toledo and Learning… Show more - Provided second-­tier technical and customer service support for Online Learning students including course registration via multi­line phone, email, and instant message. - Assisted students with a wide range of technical issues including expired passwords, audio not working on their computer and inability to open files. - Resolved issues with student accounts which kept them from registering for courses. - Answered inquiries about The University of Toledo and Learning Ventures - Managed Access database of student inquiries. - Promoted two times in three years. Show less

- Set up, maintained, and performed troubleshooting for electronic equipment such as DataPro, Windows computers, overhead projectors, and DVD players for classroom use and special presentations. - Ensured faculty and staff are satisfied by troubleshooting and assisting them as needed - Performed office duties such as photocopying, laminating, filing, answering phones, and data entry.