Heather Miller Email & Phone Number

Lubbock, Tx, Us

Eagle, Idaho, United States

Federal/Enterprise/SLED/RFP Team - Can't wait to explore this next journey!* Several below accomplishments are carrying over to this new role but specifically for Enterprise only clients in my new role as an Enterprise Account Executive.

Eagle, Idaho, United States

* Serve as the subject matter expert for all enterprise healthcare clients using solution selling and proof of concepts.* Exceeded 2023 key performance indicators (KPIs) for Quarter 1 by 37% and Quarter 2 by 15%.* Provided technical product support to six Enterprise and Small to Medium Business Account Executives and a Chief Revenue Officer in demos, client communications, etc.* Delivered a 62% individual close ratio and a 52% team close ratio for all sales client-guided technical product tours.* Strategized on the Stakeholder Gate team with Support, Client Services, and Product Management to advocate for Sales and healthcare features needed and feature enhancements in support of Tovuti's Vision. * Presented Tovuti to executives and VIP future clients with our Chief Innovation Officer, Chief of Technology, Product Management, Director of Client Services, Solutions Architects, and Account Executives when appropriate. * Met with the CEO and Chief of Staff to plan, implement, and host the first Annual Ladies of Saas Vision/Traction Organiser (VTO) event for ladies from eight states at the Gateway to Yellowstone.* Work hands-on with future clients and sales to provide daily technical support via HubSpot chat, email, virtual meetings, requests for information, and requests for proposals throughout the sales cycle.* Collaborated with new third-party content providers for the Chief Revenue Officer to better meet client needs.* Met with Marketing to position Tovuti to be competitive in relation to use cases, value adds, and buyer technical product needs for future healthcare clients.* Planned, developed, and implemented the first Ladies of Saas Off-site VTO multi-day event as approved by the CEO and Chief of Staff.

Boise, Idaho, United States

As an onboarding coach, Heather is responsible for training new clients to use Tovuti! Within our coaching calls we assist you to build out your first course, design, and learning paths to learn the building blocks of the Tovuti platform. We lead your team in fostering confidence in your Tovuti Instance and ensure that you have the right resources to transform your platform into a site of your own!*Educated over 130 clients, in 30 days or less each, to use and/or launch TovutiLMS within my first 18 months at Tovuti.*Beta tested 495 features in 23 hours to ensure successful launch to clients.*Provide bimonthly senior level coaching to clients who seek advanced, consultative training with a discovery skill mindset.*Coach clients in the healthcare, education, academia, technology, regulatory, consulting, etcetera industries in countries including, but not limited to Australia, Bahamas, Bermuda, Cambodia, Cameroon, Canada, Chile, Columbia, France, Indonesia, Laos, Peru, South Africa, Switzerland, Thailand, United Kingdom, Vietnam, and the contiguous and non-contiguous United States of America.

Boise, Idaho, United States

Audited Tovuti relative to healthcare to determine what features we had and which we needed to better support our healthcare clients and future clients.

Direct daily operations and strategic relationship building of internal, external, state based and national clients, including recommendations to the Board of Trustees and executive leadership. Oversee greater than 200 accredited healthcare facilities in three states, 15 volunteer physician and subject matter expert (SME) surveyors, and CME Program staff. Demonstrate weekly alignment with the national regulatory authority, Accreditation Council for Continuing Medical Education (ACCME), as the largest of 39 nationally Recognized Accreditors.• Direct, coach, and audit over 200 facilities in three states as identified and/or quarterly basis.• Co-presented 8/2019 at ACCME’s “Accreditation Workshop” with ACCME staff and Cleveland Clinic.• Planned and presented the 5/2019 CMA “Annual Conference” and “Accreditation and Surveyor Workshops” with invited guest faculty from ACCME, Hawai’i, Washington, and UCSF for over 100 physicians and health leaders from three states.• Managed 24/7 emergency compliance situation to accredited healthcare facilities impacted by wildfires in the fall of 2018.• Managed 24/7 emergency compliance situations to accredited healthcare facilities impacted by blizzards or floods in the spring 2019.

Directed the daily and strategic operations of all online and local educational activities in compliance with national and state-based regulatory requirements for the organization’s 700 physicians, 150 allied healthcare providers, and four facilities. Provided regular consultation to Kaiser Permanente Northern California CME peers and Kaiser Permanente national office. • Enhanced budget conservation by saving an additional six percent from FY 2017 to FY 2018 after cost-benefit analysis and process improvement.• Successfully implemented the first e-learning system for one hospital and three clinics for both medical and allied health professionals; including training over 20 volunteer physicians and their staff to enter content within the system.• Created and launched online training materials to prepare established and 'new to CME' physicians for reaccreditation, in three Kaiser Permanente locations.• Improved the CME Program by meeting ACCME/CMA/AMA requirements to accredit 20 monthly educational activities, for four simultaneous locations, to over 100 physicians and health professionals, in live/broadcast/web-based activities.• Interpreted regulatory requirements and made recommendations to leadership, physicians, and the planning committee to secure support for the development and implementation of educational activities and the CME Program.

Managed three office locations and office operations including staff for executive officers and company.• Organized and analyzed weekly receivables and payables greater than $1 M to make financial operation recommendations to company executive officers.• Resolved subcontractor and material supplier invoice variances and various commercial construction project demands from planning through project final invoice with clients, subcontractors and executives.• Processed weekly staff time sheets and expense reimbursements for personnel.• Interviewed prospective office employees to recommend candidates to executive officers.• Created and distributed client invoices and proposals not to exceed $900,000 to provide recommendations to executive officers for approval.• Organized subcontractor and employee job walks with and without clients.• Created and/or reviewed cost-benefit analysis and credit card reconciliations to make recommendations and reports for the company to the executive officers and/or CPA.• Maintained and audited company database of more than 2000 contacts and built client relationships for new commercial construction projects with over 15 commercial construction industry trades.

Directed the daily and strategic operations of all online and destination educational activities in compliance with national regulatory requirements for the organization’s 2000 global physicians and allied health members. • Developed and implemented online surveys, event live polling, and an iPhone/iPad/Android/Web-based app to assist with evaluation of educational activities and outcome measurements for use by 2000 members.• Directed and implemented the reorganization and roll out of the memberships first e-learning system in six months and launched 45 accredited activities and 47 non-accredited courses focusing on venous diseases in 18 months.• Planned, developed, and accredited several regional CME conferences, one annual conference at the Westin Diplomat in Hollywood FL, and one world meeting at the Hynes Convention Center in Boston for more than 1500 physicians, 500 nurses and sonographers, and 250 other allied health, medical device, or pharmaceutical companies.• Interpreted regulatory requirements and made recommendations to the president, foundation president, executive leadership, over 50 volunteer physician committee members, five sub-committee medical directors, five staff, and planning committees for all CME and educational activities.

Lubbock, Texas

Managed the daily and strategic operations of more than 23 regularly scheduled educational activities to main campus and regional campuses, all CME activities in an online management system for governmental agencies and large organizations, an annual regional anesthesiology Symposium with simulation lab, and all staff (coordinators, temporary staff, interns) for the associated activities in five medical campuses, greater than 15 departments, serving more than a 300-mile region. • Secured revenue via grants, exhibits, and in-kind donations, including medical supplies and machines.• Negotiated and managed full activity logistics (e.g. conference rooms, budgets, contracts, meals, lodging, etcetera) for faculty and participants of regional, local, and destination conferences.• Completed and oversaw Lubbock CME accreditation for reoccurring CME activities in Amarillo/Midland/Odessa campuses (e.g. Ethics, Psychiatry, Internal Medicine, Obstetrics/Gynecology, Neurology, Pediatrics, and Surgery).• Supervised content and led CME accreditation of all internet education activities with Health.edu, not to exceed 36 annual activities on topics ranging from allergies to urology to ensure national regulatory compliance.• Developed and implemented first successful multi-campus planned, implemented, and telecast regularly scheduled medical education series.

Lubbock, Texas

Led the daily and strategic operations of the medical education program and CME staff (coordinator, temporary staff, interns) for five hospitals, six clinics, greater than 25 medical specialties, in a 250-mile geographic region. • Ameliorated the previous financial management processes of the program in collaboration with accounting and Foundation for a 150k annual budget, including grant and exhibit revenue in accordance with TMA/ACCME guidelines.• Decreased unnecessary activity expenses and internal allocations by 50% from the prior three years.• Collaborated with VisionTree and Belkin to implement the simultaneous use of 300 iPod touches as an audience response system to increase interactivity, effectively educate learners, obtain outcomes, and engage speakers.• Improved documentation retention and accuracy using innovation, which increased staff efficiency and minimized physician time spent on the activity development process, meetings and paperwork.

Chicago, Illinois

Additional Relevant Experience• Developed and implemented strategies to expand the Outreach Education Program for Illinois and Indiana in eight counties totaling 75 activities in Fiscal Year 2006.• Directed development of an online Outreach Education Directory for the aforementioned geographical region for CME Coordinators, Medical Directors, physicians and healthcare professionals. • Planned, developed and implemented Northwestern Memorial Hospital specialty symposia and series events.• Completed a DMAIC multi-day training course.• Built and maintained relationships with community CME Coordinators and Medical Directors.• Successfully developed online global live and archived activities through quarterly web casts using a learning management system in conjunction with NUFSM and the Northwestern Memorial Hospital Marketing Department.

Waukegan, Il

Additional Relevant Experience