Heather Mitchell Email & Phone Number

Columbus, Ohio Metropolitan Area

Beyond the Basics: Enhancing Organizations' Benefit Packages with Cost-Effective Long-Term Strategies

Worthington, Ohio, United States

• Managed over 40+ clients employee benefits, retirement plan administration, risk management, and business success services to reduce costs and improve quality of services• Delivered process design and execution for each individual client's needs along with acting as the day-to-day contact for clients• Prepared renewals, contacted clients for updated information, created renewal proposals as well as any implementation changes such as new carrier implementation, adding new products, etc.• Prepared meeting summaries and follow-up items, making sure all follow-up items are promptly and professionally addressed• Resolved escalated claims, billing and/or eligibility issues• Supported building and maintaining a service-oriented and dependable reputation with current and future clients• Analyzed and communicated multi benefit utilizations to increase quality while reducing operational costs• Recommended and stayed knowledgeable on industry trends

Columbus, Ohio, United States

• Performed highly technical/ challenging hand and upper extremity pediatric and adult outpatient services within the largest physician owned orthopedic surgery practice in Ohio• Exceeded productivity goals while delivering high quality, evidence-based services• Mentored colleagues and doctoral students to advance knowledge through presentations, clinical supervisor roles and education materials• Partnered with physicians to optimize quality treatment and team performances• Assisted in developing and managed hand therapy clinic in Delaware, OH for 3 years• Developed and maintained successful and meaningful relationships from physicians to patients in order to build trust in my knowledge and services

Greater Pittsburgh Area

• Designed and built a prototype orthosis, and then trained a blind, double UE amputee Veteran to self-feed using the custom orthosis• Collaborated with Veterans and healthcare providers to deliver client-centered, evidence-based treatment plans to a multitude of orthopedic and trauma injuries• Oversaw Veteran well-being by recommending and securing patient referrals to community agencies and ensured they received the appropriate services after discharge• Co-manager of a weekly hand clinic with an experienced CHT, delivering focused services for post-op Veterans and those with critical needs for 2 years• Managed OT outpatient (hand, general outpatient, and driving clinic) and acute care consults, triaged priority consults based on status and injury, and ensured that Veterans were seen by the appropriate discipline in a timely manner

Pittsburgh, Pa

∙ Performed therapeutic services ranging from community outpatient care to skilled nursing and rehab for a predominately geriatric population∙Independently developed and implemented individualized treatment programs to treat a wide-variety of physical and psychosocial functional levels∙ Advised on equipment and modifications to optimize independence in the community∙ Collaborated with orthotist/prosthetist for prosthesis fitting, educated amputees on techniques to reach higher functional levels∙ Communicated with residents and families through patience, demonstrations and examples, and the use of laymen’s terms to bridge the medical knowledge gap∙ Counseled residents and family members regarding the emotional impacts of injuries and disabilities.

Greater Pittsburgh Area

Completed assessments examining physical performance, physical activity, activities of daily living performance, and depression on sedentary, community-dwelling older adults.Observed and interviewed the target population to ensure treatment fidelity for physical activity intervention.

Aided young boy with Cerebral Palsy with physical, occupational, and communication-related therapies Encouraged gross motor opportunities through the use of a Gate Trainer, Rifton Prone Stander, wheel chair, and crawlerPerformed stretches through Range of Motion activities on a stretching table by facilitating movement of the arms, legs, fingers, trunk, shoulders, wrists, ankles, and toes many times throughout the dayProvided the child with opportunities to communicate verbally and by using communication devices in a fast and comprehensive manner with the right side of his head or either hand such as Step By Step device, jelly bean head switch, and a big macWorked on the child's eye gaze and also watched facial expressions as communicationOffered respite to the parents by managing all care during shift; provided G-tube feedings and activities to promote his progress. Also offered emotional support for all family members including the child in needCollaborated with family to produce an effective personal plan for the child, which incorporates support in every aspect in a fun and creative way

Ph.D.Mental Illnesses in the Media- developed study protocol, coding manual and operational definition, assisted in project conceptualization, piloted coding manual with popular filmsMental Health and Pediatric Burns- examined qualitative analysis of doctor, nurse, and psychologist's views of mental health care of pediatric burn patients, performed various literature searchesEffects of an Ill Sibling-conducted research study for graduate student and aided in data collection using SPSS, data entry

Assisted patients by visiting, reading, taking walks, writing letters, bringing in music, and supervising visits with petsOffered support for family members and patientAllowed family caregivers the opportunity to take care of necessary errands and get some time awayResearch

Master, Occupational Therapy

Bachelor Of Science - Bs, Psychology And Biology