Sr. It Specialist, Technical Documentation
Current
Jul 2024 - Present
AeroLeads people directory · profile
Heather R. Email & Phone Number
Technical Writer | Content Developer | Software Trainer | Application Support
at
MERGE
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Writer | Content Developer | Software Trainer | Application Support
Location
Denver Metropolitan Area, United States
Company size
Who is Heather R.? Overview
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Quick answer
Heather R. is listed as Technical Writer | Content Developer | Software Trainer | Application Support at MERGE, a with 410 employees, based in Denver Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Heather R..
Heather R. previously worked as Sr. IT Specialist, Technical Documentation at Merge and Technical Support Specialist at Paligo. Heather R. holds Master Of Business Administration (Mba) from University Of Pittsburgh - Joseph M. Katz Graduate School Of Business.
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MERGE
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Profile bio
About Heather R.
A highly dependable, results-oriented, cost-conscious software consultant/technical writer, dedicated to bridging the gap between those who make software and those who use software. Experienced in educating users from introductory to advanced levels. Able to learn new software and hardware quickly. Additional skills in QA and project management.
Current workplace
Heather R.'s current company
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Merge
11 roles · 36 years
Heather R. work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Sep 2019 - Nov 2023
Application Support / Technical Writer
Independent Contractor
Worked on a contract basis/freelancing as a Technical Writer, Applications Trainer, Business Process Consultant.
May 2014 - Sep 2019
Technical Writer - Contractor
- Created new user guide for new ultrasound device. Produced using MadCap Flare; created PDF and context sensitive html help for the device. - Revise content as needed for software/hardware upgrades.
Feb 2015 - Oct 2018
Documentation And Training Specialist
Technical writer responsible for suite of manuals, online help and some marketing collateral. Managed client implementations, configuring and customizing software per client requirements. • Responsible for user documentation of a client/server case management system (CRM) used by law firms and government agencies. Included: user manuals, administrator manuals, implementation guide, FAQs. Content delivered in PDF and web help format. • Authored and recorded a suite of self-paced training videos to replicate the content provided by live training.• Phone and email support to clients.• Software implementation.• On site and remote training for end users and administrators.
Aug 2007 - Apr 2014
Technical Writer
Jul 2004 - Jul 2007
Qa Analyst/Technical Writer
Symbol Technologies
2003 - 2004
~1 yr
Software Test Engineer
Apr 1999 - Jan 2002
Help Desk/Word Processing Operator
1996 - 1998
~2 yrs
Marketing Coordinator
1995 - 1996
~1 yr
English Teacher
International House Kraków
1991 - 1995
~4 yrs
Team & coworkers
Colleagues at MERGE
Other employees you can reach at mergeworld.com. View company contacts for 410 employees →
CN
Carissa Nickel
Colleague at MergeAsheville, North Carolina, United States
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EB
Emily Brown
Colleague at MergeGreater Chicago Area, United States
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DI
Dorothea Izzo
Colleague at MergeBoston, Massachusetts, United States
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LB
Lori Blackburn
Colleague at MergeAtlanta Metropolitan Area, United States
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ST
Spencer Tetik
Colleague at MergePerry, Oklahoma, United States
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KW
Kara Wakeford
Colleague at MergeBoston, Massachusetts, United States
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BB
Bill Bob
Colleague at MergeMorecambe, England, United Kingdom
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CH
Christopher Hill
Colleague at MergeUnited States
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EC
Eduardo Carlos Escalona
Colleague at MergeSt Louis, Missouri, United States
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KF
Kathleen Fitzpatrick
Colleague at MergeSomerville, Massachusetts, United States
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Carissa Nickel
Colleague at MergeAsheville, North Carolina, United States
View →
EB
Emily Brown
Colleague at MergeGreater Chicago Area, United States
View →
DI
Dorothea Izzo
Colleague at MergeBoston, Massachusetts, United States
View →
LB
Lori Blackburn
Colleague at MergeAtlanta Metropolitan Area, United States
View →
ST
Spencer Tetik
Colleague at MergePerry, Oklahoma, United States
View →
KW
Kara Wakeford
Colleague at MergeBoston, Massachusetts, United States
View →
BB
Bill Bob
Colleague at MergeMorecambe, England, United Kingdom
View →
CH
Christopher Hill
Colleague at MergeUnited States
View →
EC
Eduardo Carlos Escalona
Colleague at MergeSt Louis, Missouri, United States
View →
KF
Kathleen Fitzpatrick
Colleague at MergeSomerville, Massachusetts, United States
View →
3 education records
Heather R. education
Master Of Business Administration (Mba)
B.A., Russian Language & Literature
Education record
Harrisburg Academy
FAQ
Frequently asked questions about Heather R.
Quick answers generated from the profile data available on this page.
What company does Heather R. work for?
Heather R. works for MERGE.
What is Heather R.'s role at MERGE?
Heather R. is listed as Technical Writer | Content Developer | Software Trainer | Application Support at MERGE.
Where is Heather R. based?
Heather R. is based in Denver Metropolitan Area, United States while working with MERGE.
What companies has Heather R. worked for?
Heather R. has worked for Merge, Paligo, Independent Contractor, Ei Medical Imaging, and Synaptec Software, Inc.
Who are Heather R.'s colleagues at MERGE?
Heather R.'s colleagues at MERGE include Carissa Nickel, Emily Brown, Dorothea Izzo, Lori Blackburn, and Spencer Tetik.
How can I contact Heather R.?
You can use AeroLeads to view verified contact signals for Heather R. at MERGE, including work email, phone, and LinkedIn data when available.
What schools did Heather R. attend?
Heather R. holds Master Of Business Administration (Mba) from University Of Pittsburgh - Joseph M. Katz Graduate School Of Business.
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