Heather Tomlinson Email & Phone Number

• Lead collaboration between learning development, leadership, and stakeholders to define project goals, create work plans, and hold development teams accountable with milestone reviews. • Design, create and publish learning content including facilitator guides, participant workbooks, job aid, coaching guides, blended learning solutions, and e-learning modules.• Responsible for tracking project milestones and implementation.• Execute Learning Prototype & Development measurement tools to monitor solution performance and ensure success.• Facilitate leadership coaching courseware in an immersive virtual training environment.

Overland Park, Ks

Consult with stakeholders to create solutions to improve sales performance, customer service metrics, and business processes. Partner with leadership to analyze performance gaps, strategize, and determine the type, delivery method, and message to improve performance. Design, develop, and project manage the solution to completion with a team of videographers, designers, actors, and developers. Measure results and continuously improve solutions.

Overland Park, Kansas, United States

Designed and managed training roadmaps supporting consumer, indirect, and B2B sales.

Overland Park, Kansas, United States

Maximized effectiveness of new sales representatives by determining and solving training needs. • Conducted orientation to sales process, products, policies, and services to new sales agents.• Created training manuals targeted at overcoming difficult customer objections to help improve sales.• Developed individual evaluation plans, provided resources and assistance, and organized mentorship activities with senior representatives in an intensive coaching environment.• Consulted and collaborated with leadership to identify performance gaps and implement training solutions to boost revenue and strengthen customer retention.• Designed and created web-based training solutions to promote on-demand learning.

Kansas City, Missouri, United States

Responsible for the safety and service of passengers on-board an aircraft.

Crestwood, Missouri, United States

Led and managed team of employees to ensure the highest level of customer service. Oversaw all aspects of concession stand management including inventory, staffing, pricing, marketing, and equipment maintenance.

Psychology

Bachelor Of Arts - Ba, Psychology