Branch Administrator
Current• Led process of closing 9 branches and ensured compliance with Federal regulations achieving cost reduction goals, greater efficiency and minimizing customer impact.• Assisting with 3 mergers including training employees on policies and procedures and performing on-site audits to assure compliance.• Researched, analyzed, and monitored charge-off accounts collaborating with Deposit Operations offsetting and closing accounts saving 10% in previous monthly losses.• Analyzed and revised bank documents including Night Drop and Safe Deposit Box Agreements, Regulation D Violations, Overdraft, Safe Deposit Drill, Account Closing and CD Reinvestment Letters which reduced customer complaints, audit concerns, and policy violations.• Updated Disaster Recovery Policy / Procedure Manual establishing an alternate site in emergency situations and first responder contact across all retail locations.• Monitored and corrected bank compliance issues with federal regulations including Regulation D, E, and CC.• Led 14 branch audits monthly including cash drawers, negotiables, signage, vaults, ATM, TCR, and Medallion.• Coordinated branch policy compliance for 14 locations including reviews of document retention, clean desk policy, cash limits, teller work, branch logs, safe deposit, keys and combos, security, and branch appearance.• Resolved customer complaints and issues regarding:o Site access and point redemption issues for uChoose Reward Program,o Online banking signing on, password and security question reset.o Telephone banking and department issues.o Compliance risk issues with policy, procedure, account errors, fees, statement errors, disclosure issues, and promos in collaborations with Compliance Department.• Created job aids for supplement training.• Closed escheated accounts and safe deposit boxes as the liaison with Compliance.• Led testing system upgrades for retail banking including data entry, running reports, and screen capture verifications.
