Heather Young Email & Phone Number

Smyrna, GA, US

Greater Atlanta Area

• Deliver highly interactive and engaging programs focusing on leadership, communications, and behavioral interviewing, and competency selection by challenging the learners to think beyond a superficial level.
• Lead clients through the competency selection process using DDI propriety library.
• Provide Assessment feedback/coaching for front line and mid-level leaders.
• Certifications include DDI Frontline Leaders, DDI Advanced Leadership, DDI Targeted Selection, Card Sort, and DDI Manager Ready Assessments.

Greater Atlanta Area

• Reporting to the COO, oversee the strategic direction for global learning. Serve as a strategic partner and subject matter expert in the vision, design, development, and implementation of global learning initiatives.
• Key Accomplishmentso Developed training roadmaps, strategy, and timelines for internal and external clients.o Lead the organization through changes that support the overall organizational business and performance.

Greater Atlanta Area

• Reporting to the VP of Human Resources, create and implement the talent development strategy and processes designed to ensure organizational effectiveness. This includes consulting with business leaders to drive talent.
• Key Accomplishments:o Performance Management Program redesign and deployment.o Provide Management coaching using personal assessments, 360 surveys, DISC, Insights and competency modeling (Lominger).o Introduced manager.

• Provided Talent Management and Organizational Development solutions that enhance enterprise-wide organizational effectiveness and performance. This included leading the development of innovative training and.
• Key Accomplishments:o Managed efforts that increased our Employee Engagement score from 54% to 75% and Growth and Development score from 62% to 74% in 1 year.o Implemented Individual Development Plans, Peer Feedback.
• Built and maintained strong collaborative partnerships with senior leaders to understand and assess organizational needs.
• Led the development of the necessary plans, programs and curriculum that build skills and competencies and drive employee engagement.
• Drove enterprise-wide talent development strategy and execution in alignment with overall talent management and people strategies that drive business results, performance and productivity.
• Developed innovative learning and development experiences that will equip all-levels of employees with the knowledge and skills needed to effectively lead, manage and engage in exceeding business results.

• Managed the strategic direction for the sales training and professional development for the front line and senior management. Implemented business objectives through training for the field sales teams, sales.
• Designed, developed and facilitated leadership training for corporate and field management teams.
• Designed and delivered sales training resulting in an increase of 200% growth in ancillary products.
• Created a companywide training plan for new and existing field staff to reduce turnover by 45%.
• Launched 4 new products in 3 states. This included, research, evaluation, contract negotiation, marketing and training.
• Vendor Management and contract negotiation with strategic suppliers.

• Led accounts to design corporate wide training plans, job descriptions, performance reviews, and ensure goals are in-line to achieve corporate objectives. Provide on-going coaching, training and development skills.
• Monitor and complete evaluations of employee performance, provide coaching as necessary and make recommendations to immediate managers for support and additional coaching reinforcement.
• Deliver instructor led training to field management regarding the coaching process.
• Accomplished $1 million of revenue growth, 105% of revenue goals.
• Coached and developed 300 front line staff and 97+ Branch Mangers covering 3 states to improve cross-sell and up-sell ratios.
• Managed, trained and supervised 4 direct employees and influence 20+ indirect reports.

• Provided ongoing consulting to accounts on how to manage their consumer loan portfolios using credit scoring including recommending other solutions such as Risk Based Pricing and regular validations.
• Responsible for design, development, and delivery for product training to clients, internal and external workshops, and third party sales teams.

Master Of Science

Bachelor Of Science