Heather Young Email & Phone Number

Smyrna, Ga, Us

Greater Atlanta Area

• Deliver highly interactive and engaging programs focusing on leadership, communications, and behavioral interviewing, and competency selection by challenging the learners to think beyond a superficial level. • Lead clients through the competency selection process using DDI propriety library. • Provide Assessment feedback/coaching for front line and mid-level leaders. • Certifications include DDI Frontline Leaders, DDI Advanced Leadership, DDI Targeted Selection, Card Sort, and DDI Manager Ready Assessments.

Greater Atlanta Area

Reporting to the COO, oversee the strategic direction for global learning. Serve as a strategic partner and subject matter expert in the vision, design, development, and implementation of global learning initiatives for internal and external learning. • Key Accomplishmentso Developed training roadmaps, strategy, and timelines for internal and external clients.o Lead the organization through changes that support the overall organizational business and performance goalso Selected and Implemented LMS system.o Develop successors and talent pools to ensure the availability of talent to meet current and future business needs; capitalize on the skills of individuals for individual and team success.o Create a learning culture where organizational and employee development is a priority.o Coaching for all front line and mid level leaders.Presidents Circle Winner – (2015 – 2016)o Member of the Advisory Board for Learning and Development, and Change Champion Network.

Greater Atlanta Area

Reporting to the VP of Human Resources, create and implement the talent development strategy and processes designed to ensure organizational effectiveness. This includes consulting with business leaders to drive talent programs including engagement survey, leadership development, talent reviews, succession planning, competency modeling, employee relations resolution, performance management and career development initiatives.• Key Accomplishments:o Performance Management Program redesign and deployment.o Provide Management coaching using personal assessments, 360 surveys, DISC, Insights and competency modeling (Lominger).o Introduced manager assimilation workshops, talent reviews, and teambuilding programs.o Partner with executives on scorecard resulting from employee satisfaction survey.o Provide analytics leading to insights on talent management initiatives.o Designed, developed and facilitate emerging leaders programs for new leaders and HIPOs.o Collaborate across the Talent Acquisition on additional projects (e.g. new hire orientation, competency and career path development, performance management and 360 instruments)

Provided Talent Management and Organizational Development solutions that enhance enterprise-wide organizational effectiveness and performance. This included leading the development of innovative training and development programs that included leadership and employee development, employee engagement programs, mentoring, succession planning and performance management. • Key Accomplishments:o Managed efforts that increased our Employee Engagement score from 54% to 75% and Growth and Development score from 62% to 74% in 1 year.o Implemented Individual Development Plans, Peer Feedback, Core Competencies• Built and maintained strong collaborative partnerships with senior leaders to understand and assess organizational needs. • Led the development of the necessary plans, programs and curriculum that build skills and competencies and drive employee engagement. • Drove enterprise-wide talent development strategy and execution in alignment with overall talent management and people strategies that drive business results, performance and productivity. • Developed innovative learning and development experiences that will equip all-levels of employees with the knowledge and skills needed to effectively lead, manage and engage in exceeding business results. • Established and evaluate metrics for assessing talent development effectiveness and business impact. • Developed and implement a Leadership and Key Talent Development strategy related to succession planning.• Managed the vendor relationships for key learning and development programs.

Managed the strategic direction for the sales training and professional development for the front line and senior management. Implemented business objectives through training for the field sales teams, sales management, and executive team.• Designed, developed and facilitated leadership training for corporate and field management teams. • Designed and delivered sales training resulting in an increase of 200% growth in ancillary products. • Created a companywide training plan for new and existing field staff to reduce turnover by 45%.• Launched 4 new products in 3 states. This included, research, evaluation, contract negotiation, marketing and training. • Vendor Management and contract negotiation with strategic suppliers.

Led accounts to design corporate wide training plans, job descriptions, performance reviews, and ensure goals are in-line to achieve corporate objectives. Provide on-going coaching, training and development skills through various delivery methods (classroom, group, 1:1 and modeling) throughout territory to drive sales of front line and management staff.• Monitor and complete evaluations of employee performance, provide coaching as necessary and make recommendations to immediate managers for support and additional coaching reinforcement.• Deliver instructor led training to field management regarding the coaching process. • Accomplished $1 million of revenue growth, 105% of revenue goals.• Coached and developed 300 front line staff and 97+ Branch Mangers covering 3 states to improve cross-sell and up-sell ratios.• Managed, trained and supervised 4 direct employees and influence 20+ indirect reports.

Provided ongoing consulting to accounts on how to manage their consumer loan portfolios using credit scoring including recommending other solutions such as Risk Based Pricing and regular validations.• Responsible for design, development, and delivery for product training to clients, internal and external workshops, and third party sales teams.

Master Of Science

Bachelor Of Science