Currently, I'm excited to start my new role as a Customer Support Representative for Telda, a digital bank, where I will continue to apply my expertise in providing top-tier customer support. I am now seeking new opportunities to leverage my experience and contribute to a dynamic team in a customer-centric role.

Managed a diverse portfolio of clients in the steel industry, providing technical assistance and resolving issues to ensure customer satisfaction.Collaborated with sales, production, and logistics teams to streamline order processing and delivery, reducing lead times by 15%.Developed a comprehensive knowledge base of steel products, facilitating upsell opportunities.Implemented a proactive follow-up process, increasing customer retention rates by 20%.Utilized CRM software to… Show more Managed a diverse portfolio of clients in the steel industry, providing technical assistance and resolving issues to ensure customer satisfaction.Collaborated with sales, production, and logistics teams to streamline order processing and delivery, reducing lead times by 15%.Developed a comprehensive knowledge base of steel products, facilitating upsell opportunities.Implemented a proactive follow-up process, increasing customer retention rates by 20%.Utilized CRM software to track customer interactions and generate performance reports. Show less

Managed high-volume inbound customer calls, addressing inquiries, providing account information, and assisting with banking services.Resolved customer issues related to account balances, transactions, disputes, and fraud with exceptional problem-solving skills.Consistently exceeded performance targets, achieving a 95% customer satisfaction rate.Collaborated with cross-functional teams to ensure accurate and timely information sharing.Trained and mentored new agents, ensuring a… Show more Managed high-volume inbound customer calls, addressing inquiries, providing account information, and assisting with banking services.Resolved customer issues related to account balances, transactions, disputes, and fraud with exceptional problem-solving skills.Consistently exceeded performance targets, achieving a 95% customer satisfaction rate.Collaborated with cross-functional teams to ensure accurate and timely information sharing.Trained and mentored new agents, ensuring a seamless onboarding process. Show less

Collaborated with the marketing team to execute local promotional events, increasing brand awareness and foot traffic.Employed consultative sales techniques to educate potential customers on credit card products, leading to higher conversion rates.Maintained accurate records of leads, interactions, and sales activities using CRM software.