Hector Gonzalez Email and Phone Number

* Successfully led a multinational organization of 200 people across Costa Rica, Colombia, and México, providing strategic and tactical direction to achieve department goals.* Led a team of 4 to 6 delivery managers and senior delivery managers, ensuring the delivery of high-quality services to world-class US-based clients.* Managed various client engagements, from staff augmentation teams to end-to-end product design, delivering exceptional results and exceeding client expectations.* Ran organizations and led digital transformation endeavors using Agile frameworks and traditional project management approaches, prioritizing the completion of goals while maintaining a flexible mindset in the team, resulting in successful project outcomes and increased organizational efficiency.* Resolved client escalations regarding team performance, technical delivery, and service quality, ensuring customer satisfaction and retention.* Collaborated with the Senior Leadership team in defining organizational strategy and tactical goals, contributing to the company's growth and success.* Worked closely with VP-level stakeholders to meet financial and business objectives, managing budgets and resources effectively.* Demonstrated proficiency in handling budgets for operational tasks such as compensation, travel, staff recognition, and IT provisioning.* Coached, developed, and mentored a team of managers and senior managers to solve team and client issues effectively.* Recruited delivery leaders that aligned with the company's culture and helped scale the organization* Created, modified, and maintained KPIs, ensuring team accountability and delivering desired outcomes.* Managed financial objectives, ensuring compliance with organizational thresholds and contributing to the company's success.* Represented the Delivery Organization as a part of the Company's Operations Committee and Board of Directors, ensuring interdepartmental process controls and effective decision-making.

* A delivery leader who worked closely with the VP Level to meet financial and business objectives.* Responsible for large-scale teams from 40 to 60 engineers delivering products for strategic clients.* Responsible for recruiting delivery managers that match the company’s culture and help the organization to scale.* Led software development projects to build digital products, managing large teams of professionals across all stages of the software development life cycle (SDLC).* Proven ability to work under pressure and deliver results, reporting to clients on VP and C-level.* Experience handling the expectations of C-level stakeholders and ensuring that the team meets the goals committed to the business.* Expertise in negotiating and finding trade-offs within the business restrictions to ensure project success.* Assisted the Sales team in closing critical client contracts based on trust and ensuring early returns on investment from the Delivery team.* Strong leadership skills in managing and mentoring teams to deliver high-quality work on time and within budget.* Experience developing and implementing project management processes, ensuring efficient and effective project delivery.* Proven ability to collaborate with cross-functional teams, including sales, marketing, product, and engineering teams.* Demonstrated proficiency in agile and traditional project management methodologies, tailoring approaches to meet specific project requirements.* Managed project financials, including budgeting, forecasting, and resource allocation, ensuring project profitability and client satisfaction.’

*Gorilla Logic selected me as part of the very first group of managers in Costa Rica's office.*Our team have helped Gorilla to create processes and policies for scaling from 60 to 500 employees, where I have on-boarded more than 100 consultants.*Oversaw the delivery for more than 12 different clients, going from members of Fortune 500 list to startups in San Francisco Bay Area. *Led scaled agile teams, formed by more than 60 engineers to ship high-quality software on predictable schedules.*Planned and executed more than 50 different projects on the past three years, where my primary responsibility was anticipating unforeseen setbacks and risks so that teams have a smoother performance.*Coached and empowered Agile teams on how to get best practices and keep their focus on delivery. *Effectively led meetings to provide status, enable reflection through retrospective, and deal with uncertainty in groomings.*Updated Executive level on challenges and opportunities the team is facing, using my technical background to provide them with business context.*Worked alongside several Scrum Masters, Product Owners, developers having regular 1:1s with them: -Crafted a fulfilling and engaging employee experience through a steady career growth and development conversation. -Conducted more than 150 performance review process. Facilitating a robust two-way feedback loop where you share organizational context and set the right expectations for keeping team members accountable. -Supported engineers on solving team dynamics issues, helping them to discover the importance of developing their soft skills, and discovering resolution techniques when challenges arise. -Mentoring engineers to handle unexpected problems and fast changes in our quick turnaround environment.

Worked closely with all stakeholders and team members in order to assure requirements are addressed using a right Agile approach.Mastered knowledge in different Agile methodologies, tools and frameworks such as Kanban, Scrum, SaFe, for knowing which one fit better to certain project. Helped the team with keeping them focused on project/bussiness goals.Followed up projects in all their phases being familiar with managing planning, execution, and monitoring processes to successful conclusion.Facilitated Sprint Planning, Release Planning, Daily Stand-Ups, Product Demos and Sprint RetrospectivesSupported Product Owner in his responsibilities such as: developing, maintaining and grooming Product BacklogRemoved impediments/blockers in order to keep teams productive.Provided metrics and status to leadership, program manager and project sponsorsManaged project risks and issues.Prepared project status reports, burndowns, and keeps management, project sponsors and project stakeholders informed of project status and related issues.Assured that project stakeholders and PO keep engaged with the project's goals, so they keep giving feedback to the team, in order to nail successful deliveries.

Develop, maintain and effectively execute project plans throughout the life of assigned project(s) according to established procedures, channels and success expectationsContribute to continual process and people management innovation, supporting effective delivery of solutionsEstablish clear project parameters supporting the success of all internal and client team membersUnderstand and communicate client business needs to the internal teamPromote high standards of professional integrity on all proposed and actual client business solutionsProvide and promote high standards of professionalism and leadership throughout the life of projects, both within and outside the organization, appropriately representing Hangar’s business philosophies, protocols and standardsNegotiate, define, communicate and manage the scope of the projectCreate and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirementsForecast, track and manage project budgets, POs and invoicesDefine, negotiate, communicate, implement and monitor quality standards on all project deliverablesManage quality trade-offsAcquire appropriate resources to meet project needsManage client and internal team performance and dynamics as appropriatePlan and manage internal and external project communications, ensuring effective exchange of project information and deliverablesIdentify, analyze, prioritize, mitigate and communicate project risksAdministration and participation in organizational performance management initiativesManages effective and accurate completion of new business proposalsWorks closely with project team members to propose solutions for client’s anticipated needsAssists in the ongoing development and management of the Project Management department, assigned Business Unit and organization as required

Evangelized about Agile Principles to secure a successful execution of Software Develepment projects.Planned and led different Scrum activities: Planning meeting, Daily Scrum, Reviews and Retrospectives.Led cross-functional teams from 5 to 13 members, with internal and outsourced staff. (Support/Development)Coached and helped different team members to get through their own career path.Helped Product Owner to build, handle and groom the Product Backlog.Identified, assessed and handled projects risks.Designed, planned and estimated projects according to restrictions established by managers and stakeholders.Controlled financial thresholds remain under the Board expectations.Applied best engineering practices within the team: TDD, Pairing, Continuous Integration, Agile Games.Developed software in a 5 layer architectural environmentArchitected and designed web applications

Managed projects using a methodology based on PMBOK® Guide.Executed tasks of all project management group of processes included in the PMBOK® Guide processes. Handled and built schedules with MSProject.Designed control rates and indexes for project's follow up. Controlled and acknowledgment receipt of technical requirements developed by outsourced companies.Controlled and followed up on projects through Earned Value.

Improved code reducing application latency for a better user experienceReduced project's costs suggesting the use an innovative API that helped to improve product featuresEnhanced the database design according to SQL good practicesUsed Adobe FLEX and Action Script, CSS, HTML, Javascript to develop web applications

Developed Software using ABAP language.Gather requirements from offshore clients, accomplishing a 90 % of client's satisfaction.