Heena Vithaldas Email & Phone Number

Dubai, United Arab Emirates

-Maintaining an updated knowledge of products, services and policies.-Use of Salesforce CRM to track and update all policies and communicate with Policyholders and partnered brokers/Financial advisers.-Managing policies through LifeFit software application. -Maintaining and achieving an Average Handling time of 480 minutes on a daily basis.-Modifying.

Dubai, United Arab Emirates

• Managing ongoing private client relationships
• Help maintain our high levels of client acquisition, retention and reinstatement.
• Ensuring customer satisfaction and professional communication.
• Tracking of contracts that are soon to be expired and contact customers for renewals.
• Analyse customer feedback and develop new techniques to ensure customer retention.
• Respond to customer queries and address service complaints in a timely manner

Dubai, United Arab Emirates

• Achievements- Resolved customer complaints by identifying problems and taking appropriate corrective actions – Resulted in 30% increase in department’s efficiency.- Improved the efficiency of customer service.
• Responsible for bringing new business and maintaining existing services for HSBC, Citibank and FGB customers.
• Solely managing United Arab bank customers for Motor, Home and Travel Insurance, reporting to the bank on a daily basis.
• Solely managing portfolio for Arabian Automobiles customers for Motor Insurance.
• Responsible for answering inquiries on all Motor, Home and Travel insurance, services, and procedures; provides detailed policy information such as quotations, application status, policy changes, policy values, and.
• Acting as HSBC’s in-center representative for Zurich Insurance.

Dubai, UAE

• Prospect new leads by telephone, identifying and qualifying opportunities for new business.
• Handling and resolve customer complaints.
• Offering products and services such as Insurance, Balance Transfer, Quick cash, Easy installment plan and Standing Instructions.
• Building effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language.
• Speaking enthusiastically about the company and its products and services to ensure that a professional brand image is provided at all times to potential clients.
• Supporting the customer service strategy by providing professional and effective services to all clients, to meet expectations, particularly in terms of Quality and Timeliness in line with departmental standards.