Heena Manchanda Email & Phone Number

Accomplished professional Team Manager who has a variety of transferrable skills and solid experience within Customer Service. Proven abilities in effectively leading day-to-day operations to achieve positive customer experiences. This is through managing, coaching and collaborating with different stakeholders to achieve high performing teams and culture. Closely working with HR to maintain and develop positive employee relations, through a methodical approach. Confident in analysing data and create strategies to improve performance. Successful in training, coaching and mentoring team members through periods of change and equipped to grow. Strong team player but also self-starter, who has a passion for people management and strives to support a business an inclusive and diverse environment. CORE COMPETENCIES: Customer Service | Communication | Team Leader| People Management |Training and Development | Performance Management | Interpersonal skills | Analysis | Project Management | Team Player | Presentation Skills| Change Management| Stakeholder Management| Employee Relations Professional | Agile |Proficient user of Microsoft Office packages and Excel

Listed skills include Management, Customer Service, Training, and Team Leadership.

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  University Of Hertfordshire

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