Heidi Archer Email & Phone Number

Minneapolis, Minnesota

Minneapolis, Minnesota

Minnetonka

Greater Minneapolis-St. Paul Area

Eagan, MN

Read, analyze, and interpret business requirements and technical documentation related to the software development projectWrite and execute detailed test cases based on requirement workbooks and worksheets for new and existing systemsUtilize TFS to work on tasks and record software defects Participate in daily scrum meetings in an Agile.

Plymouth, MN

Design test plans, scenarios, scripts, and procedures for the online java and web-based applications used by many states.Review product requirements and specifications in order to foresee potential issues.Identify and document product problems and report defects to software developers.Respond to all technical support inquiries pertinent to software.

San Ramon

Conduct complex functional, system, integration and regression tests on multiple products and applications. Evaluate and test new software applications according to business and functional requirements.Apply test methodology and product knowledge in the design of tests, testing strategies and test approach documentation for the analysis and certification.

Image, deploy, configure and maintain all RHI issues laptops, desktops and peripherals. Troubleshoot, identify and resolve a variety of hardware and software issues involving numerous general applications including RHI proprietary applications. Provide support for all RHI issued mobile devices as well as personal mobile devices integrated with RHI.

San Ramon

Image, deploy, configure, maintain and encrypt all Protiviti consultant issued Laptops utilizing Safeboot encryption, repair and removal. Provide detailed call volume and support incident reports to highlight escalating issues and trends.Review and enhance current processes to achieve maximum productivity and ensure all SLA requirements are met..

San Ramon

Troubleshoot, research, diagnose, document, resolve technical issues, coordinate support and upgrades as well as provide operational guidance for all Protiviti RTS software applications.Analyze and resolve client database issues utilizing T-SQL.Confer and work with clients to implement disaster recovery and maintenance plans for all Protiviti RTS software.

Dublin

Provide timely resolution of internal end-user questions and issues.Confer with hardware and software vendors to obtain information, resolve problems, and arrange and conduct demonstrations and evaluations.Troubleshoot and resolve day-to-day operational and technical problems, diagnose hardware and network problems and upgrade software.Analyze needs and.