Heidi Dillon, Citp Email & Phone Number

Multi-faceted role as team lead, people manager, account services, and operational program & budget management.- Oversees ops account management - consistency in high-touch execution from site inspection through program operations & budget oversight in programs ranging from $125,000 to $7.5M; financial acumen envelops total client spend and P&L oversight- Team mentor, trainer, and collaborator in company processes and operational best practices- Effectively delegates assignments to maximize resources and team talent- Travel and logistics master: ensuring no detail is left un-analyzed to ensure peak program experiences - including domestic, international, well-known, remote, city, and resort destinations (and everywhere in between)- Creative consideration of how can we further the guest experience, and/or do our jobs better- Excellent communication skills; dedicated contact between clients, vendors, and in-house personnel- Cool, calm, and collected when things don't go to plan - able to proactively develop solutions with senior, decisive, and accurate oversight- Involved in MICE industry and attends industry events - current with today's best practices and curious to keep pace with tomorrow's trendsetters

Dayton, Ohio

Responsible for the operational management and execution of international and domestic corporate incentive travel programs from planning stages through on-site operation and post-operational audits and billing. Serves as a member of the core operational team for a variety of clients within the automotive and financial sectors.Continuously tasked with infusing creative ideas into events in order to provide a more personalized and upscale product for the end client.Dedicated as the primary contact between clients, vendors and in-house personnel for such programs.At One10, we utilize six core capabilities to inform and inspire the employees and team members who impact our clients’ bottom lines: - Meetings & Events - Incentives & Recognition - Training & Performance Improvement - Communications - Data Management & Analytics - Strategic Planning

Dayton, Ohio Area

Dayton, Ohio Area

Dayton, Ohio Area

Served as liaison on behalf of the University to potential future students and their families and friends.Embodied the University by example through behavior, appearance, and enthusiasm. Led tours and interact with prospective students, parents, and other interested parties around campus.

Bachelor Of Arts (Magna Cum Laude), Spanish/Italian

Activities and Societies: Dance Marathon Executive Committee member, Dean’s List member (8/8 semesters), University of Dayton Trustee’s.

Romance Languages, Literatures, And Linguistics

Activities and Societies: LUMSA Gospel Singers Enrolled in classes conducted entirely in my second and third languages to experience full.