Heidi Hoffman Email & Phone Number

Jackson, Wyoming

• Billing• Bookkeeping• Client Communication• Payroll

• Responsible for all café problem solving and guest service issue resolution. • Coached team members to meet and exceed sales goals, most recently exceeded sales goal by $31,000.00.• Assisted with café accounting and responsible for all filing, ordering, and merchandising of café food and products• Interviewed, hired and scheduled cafe employees.• Trained employees on new beverage preparation and corporate rules and standards.• Responsible for store wide cash reconciliation and preparing deposits.

• Operated POS system• Provided excellent guest service• Helped with book and multimedia merchandising• Opening and closing duties as well as manager on duty responsibilities

• Planned events, activities and work schedules for 25 summer staff and oversight of dormitories.• Experience using Microsoft Access software to perform registration duties; assisted with other various office tasks, trusted with confidential financial scholarship information.• Met with group leaders before and during their visit to determine and provide for any program or hospitality needs.• Led teenagers, adults and corporate groups in team-building activities as well as assisting and instructing them on both high and low ropes courses.