-Maintain various enterprise database administration functions within M2M, CRM, EOS configurator (CORES), Constant Contact, Partner Portal, and other business intelligence software programs.-Facilitate new product pricing and lead the implementation of full product line price increases annually.-Support development and execution of territory business plans for the annual budget. Integrate with CRM Microsoft Dynamic building sales budget, sales plan, and qualified specification records for 6 regions and 28 rep territories.-Manage internal Sales and Marketing inventory including materials, banners, displays, and event supplies. Complete and facilitate sales orders and event shipping logistics. Monitor and request replenishment on low-stock items.-Maintain rigorous maintenance of buy/sell accounts performing daily updates to contacts for accurate distribution of company correspondence and access to privileged account information.-Manage planning, coordination, and execution of corporate and rep agency events and activities such as trade shows, expos, ventilation workshops, lunch-n-learns, sales meetings, etc.-Manage logistics, catering, agendas, and travel arrangements for meetings/events for customers, sales reps, regional sales directors, company president, and vice president of sales & marketing.

-Work effectively in a fast-paced environment while demonstrating respect, friendliness, and willingness to help wherever needed to ensure high customer satisfaction and efficient operations.-Assist in organizing and managing successful events such as birthday parties, tournaments, and team-building activities with attendance of more than 65 people.-Used critical thinking to break down problems, evaluate solutions, make decisions, and implement resolutions.-Train new employees to help them quickly acclimate to the team's processes and standards of quality customer experience, skilled throwing techniques, and safety protocols.

-Process project specification data for creation and distribution of job tickets, outlining project requirements throughout operations of commercial web, sheet-fed, and digital print publications from file upload to distribution.-Collect, evaluate, and prioritize data to effectively communicate with internal departments including Sales, Estimating, Production, Mailing, Distribution, and Billing.-Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly.

-Serve as liaison, working collaboratively with subcontractors, insurance agents, and internal Project Managers to ensure all commercial insurance requirements meet compliance for current and three years following.-Obtain, evaluate, and catalog submission documents providing status updates on commercial insurance submissions based on required risk management terms and conditions.-Compile data and record policy details via three company compliance programs, including management of client database and processing of approved waivers.-Revitalize and streamline collection of communications to facilitate continuity of company submission and evaluation process.

-Coordinate and oversee large format digital print projects for national retailers (i.e., Guess, Saks Off Fifth, Polo Ralph Lauren, and Shoe Carnival).-Unite with clients to develop quotes, advise on product selection, present pricing incentives, collect purchase orders, and prepare projects for billing.-Provide project mockups, complete Pantone color confirmation, approve client proofs for production, assemble and distribute company job tickets while maintaining strict deadlines.-Utilize past project data and success to minimize errors and increase gross margins for repeat clientele.-Collaborate with software development team to perform beta testing and later facilitate training of in-house software to a project management team of approximately 24 individuals.

-Examine job orders to determine quantity, stock specifications, color requirements, and specialty printing instructions.-Monitor production, administer quality control checks, review shift reports for accuracy, minimizing waste, and increasing productivity.-Escalate quality concern decisions of printed materials and fabricated products to management.-Assist management team to correct machine failures, instruct coworkers on proper machine use and material application, communicate with coworkers regarding shift changes, and delegate production needs.

-Plan, coordinate, and assign employee priorities to meet aggressive production schedule for a team of 10-14.-Provide necessary cross-training based on defined manufacturing performance standards and review the outcome of performance to set future targets.-Investigate and implement ideas for quality improvement, increased productivity, and cost reductions.-Develop new process for employee performance evaluation and production data collection to improve performance and allow for employee validation.-Communicate with production management team regarding data collection, generate nightly progress reports, and provide foresight on necessary planning for production.