Heidi Smith Email & Phone Number

Edina, Minnesota, United States

Savage, Minnesota, United States

Chaska, Minnesota, United States

Register patients for appointments, verify insurance, personal information and make any necessary follow up appointments. Daily tasks include distributing fax’s for nurses, preparing charts for next day appointments, confirming appointments, entering referrals and mail. Responsible for end of day procedures which include co-pay log and office shut sit down.

Rosemount, Minnesota, United States

Rosemount, Minnesota, United States

Minneapolis, Minnesota, United States

Responsible for scheduling all procedures and follow ups for physicians and physicians assistants.Responsible for tracking cancellations .Responsible for maintaining and releasing block times for surgeons.Maintains positive communication with the office, staff, and personnel.Responsible for communicating any scheduling conflicts with nurses .

Eden Prairie, Minnesota

Eagan, Mn

Assistant to the Operation department -*Process agreements that sales representatives complete*Pull contracts that are needed for projects*Maintain the up keep of the break room

Eagan, Mn

Woodbury, Mn

Communicates clearly and professionally with 3M personnel by telephone and/or written correspondenceParticipates in and maintains a quality service culture within the Customer Account Management TeamHandles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutionsEducates and informs the customer of various processes and directs customers to appropriate resourcesLinks projects to business strategies and initiates actions that deliver resultsRouting of issue tasks to required departments.Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems

Hudson, Wisconsin

Woodbury Mn

Answers telephone calls regarding Long Term Care benefits and claim processing. -Provides prompt and courteous service to internal and external customers. - Acts with a sense of urgency when dealing with escalation calls and take ownership. - Insures issues are referred to the appropriate department.

Promoted Kiolbassa brand in showcasing events, retail store locations, and meetings.- Maintained company equipment, brochures, product and materials for various events. - Completed company reports for hourly sales to district manager and responsible for updating schedule of events while coordinating staffing.

Assisted customers via phone, email or in person to amend issues and attend to inquiries. - Explained billing processes and policies in order to ensure customer satisfaction and understanding of products and services offered. - Promoted and recommended products and services to customers.

Assured customers are taken care of while they patronized the business including accurately ringing up customers purchases.

Managed day to day office operations while providing administrative support which included all paperwork for purchase agreements, closings for agents, invoice checking, enrollment process, new hire paperwork, and financial reports. - Coordinated meetings and showings for agents and management while hosting orientations for new employees. - Created and designed marketing materials for agents.

Acted as a liaison between customers, manufacturing representatives, employee representatives, distributors and Ergotron.- Managed the internal requisition process and corrective actions taken on problems and complaints received from customer services representatives or customers.

Golden Valley, Mn

High School Diploma

Associate'S Degree, Business Administration And Management, General