Heidi Smith Email & Phone Number

Arkansas, United States

Manage day to day operations and general oversight of managers for 10 coffee shops in Northeast Arkansas. Collaborate with staff, managers, customers, community, and executive staff to effectively carry out company goals and continued growth.

Walnut Ridge, Arkansas, United States

Jonesboro, Arkansas, United States

Jonesboro, Arkansas Area

•Work hand in hand with Regional Leader to ensure proper staffing & scheduling.•Verify that all corporate communication via email is reviewed by team members & coach on necessary changes & materials daily. •Review all invoices daily to ensure proper documentation & entry; make necessary corrections.•Ensure store marketing/POP is current & accurate according to AT&T standards. •Role play & train on all sales materials, procedures, devices, & accessories. •Review store & personal goals with each team member daily & implement focus on areas where goals are not being met. •Ensure all monthly initiative classes are completed within 3 days of release by AT&T by each team member.•Oversee all customer interactions on the sales floor & be available at any time during store hours to assist & answer questions.•Determine new hire eligibility, complete new hire training & paperwork, & test to verify sales floor eligibility.•Perform/Review accurate weekly phone/sim/accessory inventory & submit to corporate.•Ensure proper display of all devices & accessories on the sales floor.•Plan, perform, & follow up on all business accounts.•Keep regular appearances with Jonesboro Chamber of Commerce, Rotary Club, & Young Professionals Network as well as any other necessary outside sales & marketing/networking efforts to boost ops volumes, sales, & revenue.

Jonesboro, Arkansas Area

•Responsible for answering phones, filing paperwork, analyzing & maintaining billed accounts.•Also responsible for receiving payments for bills & sales in store, & for cash in at open, close, & deposit.•Keeping up with sales goals & “metrics” achieved on a daily basis by store performance & personal performance for the month.•Expected to keep up to date with the ever-changing & evolving telecommunications industry & current device models & system training courses.•115 hours prerequisite web based & classroom training with 3-6 hours monthly initiative web based training from date of employment.•Required to work in a fast paced environment with all customer types & issues, as well as mastering relating & working to keep customer service reputation at the absolute highest standard.•Required to keep work environment clean & tidy, on a prompt schedule, & communicate with superiors & co-workers to ensure this at all times.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Junior

Activities and Societies: Chamber of Commerce, Jonesboro Young Professionals NetworkJust began my B.B.A. with intentions of finishing.

Associate Of Arts (A.A.), Early Childhood Education And Teaching

Shortly after completing my Associate's degree I was hired on at Apex where I saw a whole new carreer opportunity I had never explored.