Experienced executive with a growth mindset and proven track record of top performance as a multi-location operations leader. Innovative self-starter accomplished in project management, leadership development, and change management. Diverse work history in health, wellness, fitness, and nonprofit industries. Passionate about implementing sustainable change that results in exceptional customer and team experiences.
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Customer Experience OperationsChiyoBaltimore, Md, Us -
Yoga InstructorIndependent Consultant Jun 2019 - Present• Establish relationships with class vendors and work together to launch unique class/workshop offerings. • Develop creative promotional material that coincides with class/workshop vendors as well as company values. • Strategically communicate upcoming classes and events across various platforms.• Act as brand ambassador for vendors at community events and open houses as well as teach sample classes.• Write, edit, and publish blog posts pertaining to topics that align with company goals in a timely manner.• Guide students through proper breathing techniques and posture alignment while teaching original classes.• Be available to substitute for other teachers and take on additional classes.• Create a safe, relaxing, and judgement-free space for practitioners.• Keep studio and props clean and organized. -
Associate Vice President Of Health StrategiesYmca Of Central New York Jan 2023 - Nov 2023• Responsible for supporting and ensuring the success of Association-wide Healthy Living agenda and strategy- including but not limited to health and wellness and community integrated health programs.• Strengthen and expand network of community partners; including but not limited to Healthcare Practices and Providers, Universities, and other Community Based Organizations/Non-profits• Supervises, develops, and implements a full range of programming, services, partnerships, and community outreach to achieve strategic goals.• Develop accountability and quality assurance (service delivery, standard operating practices, etc.) for Health and Wellness and Healthy Living programming.• Lead of Health and Wellness Quality team- overseeing monthly meetings of Association-wide Health and Wellness directors to bridge gap between traditional health and wellness (personal training, group exercise, etc.) and community health (evidence based programs, lifestyle intervention programs)• Develop Corporate Wellness model.• Work to expand Healthy Living programs and diversity revenue streams.• Collaborate with the Philanthropy team to fundraise and apply for grants to offer community health programming.• Revise, edit, and track annual budget for Healthy Living while also overseeing and providing guidance for Health and Wellness budget for all branches. -
Senior Director Of Association Group ExerciseThe Y In Central Maryland Sep 2022 - Jan 2023Maryland, United States• Pioneered centralization of Group Exercise Department.• Forecasted and optimized annual budget for Group Exercise Department.• Transformed group exercise team and revitalized instructor morale through partnerships with nationally accredited fitness certifying organizations and coordinating multiple in-house trainings.• Drove growth in number and quality of classes at 11 different locations throughout the state of Maryland.• Partnered with HR leaders to address organizational pay discrepancies, advocated for instructors to ensure compensation was competitive and within the industry and commensurate with experiences, and pay was equitable across organization.• Piloted “core classes” by establishing 5 class formats at every location to standardize member experience across the organization.• Optimized virtual class platform and negotiated with vendors to record licensed programs for members to access at their leisure.• Pitched, implemented, and launched new scheduling software to streamline data collection and analysis, improve scheduling clarity, and solve class cancellation and substitution communication issues.• Laid the groundwork for Y branded class curriculums.• Revamped class names and descriptions to better define what classes consist of while being inclusive, welcoming, and nondiscriminatory to all members.• Spearheaded community partnerships, bringing group exercise classes out into the communities through creation of an MOU template and establishing revenue in previously expense only department -
Association Director Of Group ExerciseThe Y In Central Maryland Jun 2021 - Sep 2022Baltimore, Maryland, United States -
Supervisor, Patient ServicesChoiceone Urgent Care Jul 2019 - Jun 2020Lutherville, Maryland, United States• Assisted in transition of company after acquisition.• Founder of Patient Services Department and oversaw changeover from Care Coordination Team to Patient Services Team.• Restructured employee hours, daily tasks, and workflows.• Managed employees’ schedules; including but not limited to approving timecards, time off requests, and finding/delegating appropriate coverage of daily tasks. • Conducted training and onboarding, quality assurance assessments, interviews, and disciplinary actions of team members.• Communicated changes in workflow to all parties effected both directly and indirectly in a timely manner.• Acted as liaison between operational and clinical team.• Worked collaboratively with the occupational health, billing, credentialing, and clinical departments to ensure quarterly metrics and goals achieved.
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Senior Representative, Care CoordinationMedspring Urgent Care Nov 2017 - Jul 2019Austin, Texas, United States• Oversaw team of Care Coordination Representatives and performed monthly quality assurance assessments.• Assisted in development of quality assurance program, urgent care referral process, and pre-operative physical workflow. • Effectively communicated and addressed any discrepancies in quality assurance assessments with appropriate teammates.• Planned, organized, and promoted in office events and team building activities.• Created and implemented training materials for new and current employees.• Efficiently communicated changes in workflow to all parties effected both directly and indirectly.• Traveled to clinic locations to train center staff on electronic medical record system and phone system.• Performed clerical, billing, and other related administrative duties.
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Occupational Health CoordinatorMedspring Urgent Care Feb 2017 - Nov 2017Austin, Texas, United States• Represented company at seminars with Texas Department of Insurance.• Visited local specialist facilities to establish relationship with referral coordinators and develop referral processes between clinics.• Performed clerical, billing, and other related administrative duties.• Acted as liaison between operational and clinical team by utilizing clear, concise and timely communication.• Ensured billing for all workers’ compensation claims and visits were handled correctly and in a timely manner. • Audited workers compensation charts, employer paid service visits and pre-operative physicals.
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Public Relations CoordinatorDance Waterloo 2016 - 2018Austin, Texas• Wrote and sent out press releases for upcoming events and performances.• Execute strategic promotion across platforms and audiences.• Assisted in creation of brochures, pamphlets, and other advertising material.• Created social media posts that resonate with company values and views.• Interviewed collaborating artists and created synergetic promotional material. • Assisted in planning, set up, and tear down of events/workshops/performances.• Promoted/advocated native artistic endeavors by working collaboratively with city funded programs (Art in Public Places), as well as directly with local musicians, sculptors, muralists, and visual artists. -
Public Relations ChairHofstra University Department Of Drama And Dance Sep 2014 - Aug 2017Hempstead, New York, United States• Acted as student representative for department at Accepted Student Days and Open Houses for Hofstra University. • Constantly posted across multiple platforms in regard to departmental events, updates, and announcements. • Created engaging promotional material for departmental events.• Answered questions from prospective students and parents with professionalism and enthusiasm. -
Student Repertoire Showcase ProducerHofstra University Department Of Drama And Dance 2014 - 2016Hempstead, Ny• Coordinated with multiple parties in the scheduling of auditions, meetings, rehearsals, and performances. • Produced two, hour length performances per semester. • Assisted in creation of programs, inserts, posters, and other promotional material.• Acted as spokesperson for choreographers, dancers, and Dance Program at production meetings and events.• Help organize and run various departmental programs and events for current students. • Selected student choreographed works to be performed during end of semester show.• Organized performance show order and structured pieces to ensure a smooth-running show. -
Lead Undergrad Research AssistantHofstra University 2015 - 2016Hempstead, NyAssist Dr. Russell Burke in his research on parasite infestation rates in Diamondback Terrapins through an intermediary host in the Jamaica Bay area. Care for, feed, and change the water of 25 Diamondback Terrapins. Collect and examine mud snails for cysts and opercula. Record weather, duration of collection period, and tide levels. Supervise two undergraduate assistants in the sorting of the snails. Train turtles to be handfed and prepare snails to be consumed by turtles. Examine turtle feces for opercula and ensure ingestion of cysts. Monitor trials. Collect and record all data. -
Kinesiology Peer TeacherHofstra University Jan 2015 - May 2015Hempstead, NyAssist professor during lectures. Schedule and run study groups. Answer emailed questions about homework, projects, and lecture material. -
Assistant Manager/Summer Camp Head CounselorAppalachian Outdoor School Marina 2010 - 2015Codorus State Park (Hanover, Pa)Provide costumer service, take reservations, maintain boats, and over see finances. Offer instruction on safety and operation of a variety of watercrafts. Manage employee hours and time cards, nightly cash outs of register and stock orders. Supervise and direct staff in diverse situations. Educate public on flora and fauna, as well as state park rules and regulations. Develop and implement outdoor adventure summer camp curricula.
Heidi Walter Education Details
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Dance Performance Major/Biology And Public Relations Double Minor
Frequently Asked Questions about Heidi Walter
What company does Heidi Walter work for?
Heidi Walter works for Chiyo
What is Heidi Walter's role at the current company?
Heidi Walter's current role is Customer Experience Operations.
What schools did Heidi Walter attend?
Heidi Walter attended Hofstra University.
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Heidi Walter
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Heidi Walter
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Heidi Walter Hardin
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