Heidi Wolfe Email & Phone Number

Greenville, South Carolina, United States

• Primary role is managing open high value projects from initial job tracking/inquiry for pre-planning through order shipment.• All post sale & Warranty Issues• Bi-Weekly calls with Regional Sales groups• Navigates behind the scenes – driving to OPPS (Order/Prep/Planning/Service)• Alert SIOP team of opportunities and inventory needs• Maintain expert level of product knowledge and application to drive accuracy of orders.• Have accountability for any Spec project orders… Show more • Primary role is managing open high value projects from initial job tracking/inquiry for pre-planning through order shipment.• All post sale & Warranty Issues• Bi-Weekly calls with Regional Sales groups• Navigates behind the scenes – driving to OPPS (Order/Prep/Planning/Service)• Alert SIOP team of opportunities and inventory needs• Maintain expert level of product knowledge and application to drive accuracy of orders.• Have accountability for any Spec project orders. Make sure Projects orders are reviewed and order errors are documented.• Identify and escalate priority issues based upon severity of circumstance with operations/engineering.• Continue to develop/streamline the communication process with operations/engineering.• Use industry and product knowledge to ensure Company product is compliant to the provided specifications along with industry standards applicable to the project location.• Clearly communicate/hand off some projects to project coordinators. Show less

Greenville, South Carolina, United States

• Maintain expert level of product knowledge and application to drive technology and product positioning/solutions to both business and technical users.• Interact with customers and provide rapid response to inquiries & support calls about technical related concerns• Identify and escalate priority issues based upon severity of circumstance• Provide information to customer regarding third party certifications any other documentation required for submittals.• Provide design and… Show more • Maintain expert level of product knowledge and application to drive technology and product positioning/solutions to both business and technical users.• Interact with customers and provide rapid response to inquiries & support calls about technical related concerns• Identify and escalate priority issues based upon severity of circumstance• Provide information to customer regarding third party certifications any other documentation required for submittals.• Provide design and specification development support to field sales team, agents, consultants, integrators, and distributors.• Use industry and product knowledge to ensure Hubbell product is compliant to the customer provided specifications along with industry standards applicable to the project country location.• Supply quotations or customer service with price/costs needed for any items outside system standards Show less

Greenville, South Carolina

• Work closely with representatives and Sales Force to provide competitive price levels and to ensure professional, timely, accurate processing of quotations.• Provide technical assistance as requested.• Use industry and product knowledge to ensure Hubbell product is compliant to the customer provided specifications along with industry standards applicable to the project country location or be able to note all the exceptions.• Coordinate variation of products costs and pricing with… Show more • Work closely with representatives and Sales Force to provide competitive price levels and to ensure professional, timely, accurate processing of quotations.• Provide technical assistance as requested.• Use industry and product knowledge to ensure Hubbell product is compliant to the customer provided specifications along with industry standards applicable to the project country location or be able to note all the exceptions.• Coordinate variation of products costs and pricing with product brand Managers.• Maintain satisfactory customer/agent relations with key accounts, agents and internal relationships Show less

Spartanburg Sc

• Responsible for responding, by phone or email, to Sales Representative, Distributor and Customer requests, concerns and/ or complaints • Researches and resolves complaints to ensure customer retention and satisfaction• Order entry and verification for electronically transmitted and faxed purchase orders

• Call Center Phone Representative - answer insured and agent questions and policy changes in a call center. Responsible for the timely and accurate response to their inquiries in an accurate manner per specific client requirements• EPIC point of contact for the Policy Holder Services Point of Contact Program - handled issues that have escalated through from writing agents. • Life Policy Holders Services Processor – daily processing of changes to existing life insurance… Show more • Call Center Phone Representative - answer insured and agent questions and policy changes in a call center. Responsible for the timely and accurate response to their inquiries in an accurate manner per specific client requirements• EPIC point of contact for the Policy Holder Services Point of Contact Program - handled issues that have escalated through from writing agents. • Life Policy Holders Services Processor – daily processing of changes to existing life insurance contracts.• TAG point of contact – handled questions for policies that have been transferred from CSC to TAG third party administrator. Show less