Heidi Hall

Heidi Hall Email and Phone Number

Internal Communications @ Toyota Research Institute
Grapevine, TX, US
Heidi Hall's Location
Grapevine, Texas, United States, United States
Heidi Hall's Contact Details

Heidi Hall work email

Heidi Hall personal email

n/a
About Heidi Hall

Results-driven and enthusiastic communications professional with a proven track record developing and executing strategic and comprehensive B2B, B2C, and internal communication initiatives that enhance brand reputation, drive engagement, and support organizational goals. Strong leadership skills with a history of building and mentoring high-performing teams. Recognized for fostering relationships with key stakeholders, delivering impactful messaging, and navigating complex communication challenges with precision and creativity. Passionate about leveraging technology to drive organizational transformation and engage audiences with impactful, resonant communication that stands out in a crowded landscape.CORE COMPETENCIES:Relationship Management | Creative Problem Solving | Leadership | Stakeholder Engagement | Strategic Communication | Internal Communications | Public Relations | Media Outreach | Social Media | Crisis Communication | Training | Marketing | Contract Negotiation | Budget Management | Regulatory Compliance | Risk Mitigation RECENT CAREER HIGHLIGHTS:• Named "Associate of the Year," President’s Award; 2021.• Received "Beyond the Transaction Award" for Intranet Project; 2024.• Facilitated Associate Experience Survey Feedback and Root Cause Analysis; 2022.• Served as the D.E.I Champion, creating "All I Know So Far," a cross-entity career conversation series, 2020-2022.• Launched the The TICF Book Club; 2021, • Spearheaded internal campaigns "Remote Appreciation" in 2020, "Return to Coppell" in 2021, and "The Toyota Way of Working" in 2022-2023.

Heidi Hall's Current Company Details
Toyota Research Institute

Toyota Research Institute

View
Internal Communications
Grapevine, TX, US
Website:
tri.global
Employees:
433
Heidi Hall Work Experience Details
  • Toyota Research Institute
    Internal Communications
    Toyota Research Institute
    Grapevine, Tx, Us
  • Toyota Industries Commercial Finance
    Project Management Office Business Manager
    Toyota Industries Commercial Finance Sep 2022 - Present
    Coppell, Texas, United States
    Developed the business case for and led the implementation of TICF's first intranet on the Axero platform. This included securing executive buy-in, onboarding the vendor, overseeing design and content creation, establishing governance, and delivering training. Collaborated with the business to build the associate, dealer, and customer training approach, as well as materials to support the implementation and upcoming adoption of a new, combined origination and servicing platform. Facilitated all associated dealer and customer communications for project. Key Accomplishments and Current Priorities: • Led initiatives that increased associate satisfaction scores by 8% in communication and 10% in innovation, resulting in estimated annual cost savings of $279,000 through improved employee efficiency.• Developed welcome call program materials to prevent billing issues and first payment default, updated invoice design to mitigate confusion in late booking scenarios and increase visibility of payment options. • Directing the End-User Training Workstream for a business transformation across two companies and 39 departments.• Acting as quality improvement expert, trainer, coach, and mentor to 30 new instructors.• Creating hundreds of how-to guides and department-level instructor-led curricula.
  • Toyota Industries Commercial Finance
    Marketing Communications Manager
    Toyota Industries Commercial Finance Oct 2019 - Jan 2023
    Detroit, Michigan, United States
    Established a comprehensive internal communications framework to facilitate the transition to a remote work environment, strengthen leadership dialogue, and preserve company culture; key initiatives included organizing 25 All-Staff Town Hall events over two years. Key Accomplishments:• Helped improve associate satisfaction from 2019 to 2020 with increases in communication effectiveness, engagement, and perceptions of leadership. • Strengthened relationships with new OEM business partners to launch Hino-branded marketing initiatives, enhancing competitive positioning and driving profitability; resulted in growing Hino Retail market share, achieving a record profit in 2021, and boosting dealer satisfaction across four key marketing attributes in the annual dealer survey (2019 to 2021).• Developed a dealer credit marketing campaign for specific products in FY23, resulting in significant new business within the first nine months creating additional potential opportunities. • Created an incentive program and a comprehensive dealer training curriculum covering credit, funding, remarketing, and customer service to enhance finance utilization and market share. These initiatives supported record profit achievements in FY21 and FY22, with 48% of new Dealer Sales Personnel completing the training program in the first year and 99% of dealers participating in the incentive program, contributing dealer satisfaction increase.
  • Mercedes-Benz Financial Services Usa Llc
    Corporate Communications Manager
    Mercedes-Benz Financial Services Usa Llc May 2017 - Oct 2019
    Farmington Hills, Michigan
    Led a team of four to deliver integrated internal communications that supported business objectives, including a move of the headquarters in Michigan and operations center in Texas. Promoted a collaborative organizational communications environment by building an internal communications consultation model to support and partner with internal stakeholders.Key Accomplishments:• Successfully launched a dynamic social intranet across the Americas region (Argentina, Brazil, Canada, and Mexico) using the Jive platform, replacing an outdated static channel.• Established and managed a network of top-tier agency partners to enhance external communications, securing prominent placement and positioning in local, regional, and national media.
  • Mercedes-Benz Financial Services Usa Llc
    Manager Business Development, Daimler Truck Financial Business Unit
    Mercedes-Benz Financial Services Usa Llc May 2015 - Jun 2017
    Fort Mill, South Carolina
    Supervised and coordinated annual dealer and customer satisfaction research while also gathering, analyzing, and sharing market intelligence monthly to inform pricing decisions.Key Accomplishments:• Developed and launched new value proposition tools and materials which led to expanded business relationships and increased portfolio.• Solved major pain point by revolutionizing the sales presentation process and branding consistency with presentation library.• Managed dealer incentive and rewards program shortening the reward cycle to 24 hours from funding.• Redesigned and deployed web-based Dealer Finance Training curriculum that encompassed nine multi-topic learning modules, resulting in full F&I certification for participants.
  • Mercedes-Benz Financial Services Usa Llc
    Marketing Communications Manager - Specialty Equipment, Daimler Truck Financial Business Unit
    Mercedes-Benz Financial Services Usa Llc Nov 2012 - Jul 2015
    Fort Mill, South Carolina
  • Broadhead|Hmh
    Associate Pr Director
    Broadhead|Hmh Jan 2010 - Nov 2012
    Charlotte, North Carolina
  • Hmh
    Account Supervisor
    Hmh Mar 2006 - Dec 2009
    Charlotte, North Carolina
  • Cmd
    Account Executive (Media Relations Specialist)
    Cmd Apr 2004 - Feb 2006
    Portland, Oregon

Heidi Hall Skills

Marketing Communications Integrated Marketing Public Relations Media Relations Social Media Messaging Press Releases Editing Event Planning Coordinating Events Direct Mail Advertising Strategic Communications Brand Development Leadership Content Strategy Creative Direction Blogging Newsletters Corporate Communications Marketing Copywriting Strategic Planning Management Fundraising Crisis Communications Email Marketing Digital Marketing Public Speaking

Heidi Hall Education Details

Frequently Asked Questions about Heidi Hall

What company does Heidi Hall work for?

Heidi Hall works for Toyota Research Institute

What is Heidi Hall's role at the current company?

Heidi Hall's current role is Internal Communications.

What is Heidi Hall's email address?

Heidi Hall's email address is he****@****acf.com

What schools did Heidi Hall attend?

Heidi Hall attended University Of Washington, Wake Forest University.

What skills is Heidi Hall known for?

Heidi Hall has skills like Marketing Communications, Integrated Marketing, Public Relations, Media Relations, Social Media, Messaging, Press Releases, Editing, Event Planning, Coordinating Events, Direct Mail, Advertising.

Who are Heidi Hall's colleagues?

Heidi Hall's colleagues are Satoshi Nakagawa, Phung Nguyen, John Subosits, Benjamin Chang, James Borders, Spencer Adamson, Carolyn Matl.

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