Heidi Horn Email & Phone Number

Bellevue, Washington, US

• Project Management for tracking projects/workstreams associated with the implementation of Teams platform features
• Scorecard buildout, maintenance and management for critical workstreams.
• Monthly consolidation and reporting of key tracking metrics including associated commentary for distribution to key audiences including workstream members and executives.
• Gathering and tracking of customer evidence and customer stories

Seattle, Washington, US

• Communications manager for Annual Airlift event
• Created event communication plan and schedule
• Created 20+ email templates for the event, including the invitation that was sent to Microsoft employees, partners, and MVPs
• Monitored and managed event support queue and provided ad hoc reporting as needed
• Followed up with stakeholders to make sure that event deadlines were met, and deliverables were delivered on time

Seattle, Washington, US

• Supported Business Strategy and Operations Director in driving organization priorities for the next fiscal year, planning meetings, and rhythm of the business (RoB) process.
• Maintained PSS RoB Calendar
• Lead annual role excellence activities including working with role owners on priorities, job descriptions and skilling plans
• Owned team presence on internal team portal

Seattle, Washington, US

• Created content, communications, FAQs, and step by step guidance for different types of stakeholders from partners to executives.
• Created the official team PowerPoint presentation template and 13 official team email templates to be used for group presentations and communications (2 years in a row).
• Created and maintained 38 pages, 49 links, and 400+ documents on the internal portal.
• Collected content for and collaborated with the exec comms managers on PowerPoint slides for executive keynote presentations.
• Provided event support for 6 GPS global events and created and maintained all-up events calendar with details of over 130 events worldwide.

Bellevue, WA, US

• Managed the Cloud Mentor Program for partners (1200 partners).
• Created monthly communications using email, yammer posts, and web content.
• Created and maintained the Cloud Mentor Program documentation and user guides.
• Wrote step-by-step process and instructions for Cloud Enablement Desk personnel to use when interacting with the Cloud Mentor Program.
• Designed and developed 4 SQL reports in Power Bi for the Cloud Mentor Program to assess partner progress and identify the financial impact of participation in the program.

Issaquah, Washington, US

• Managed 2 sets of global monthly community calls - technical sales professionals and managers, and non-technical sales and managers.
• Developed agendas for community calls, scheduled guest speakers, and built main presentation deck (including slides from the guest speakers).
• Introduced calls, agenda, and speakers, managed questions from the audience, kept the meetings on track, took meeting minutes and recorded the calls.
• Managed 200 attendee allocations and registrations for semi-annual sales conference.
• Organized and presented at three onboarding immersion programs for new hires (50 attendees per event). After my initial presentation (3rd day in role) I was invited back to present at future events.

Fort Mill, SC, US

• Coordinated and managed Role Core Priorities Process and implementation for 23 roles (5,000+ employees worldwide) including commitment writing, gaining stakeholder approval, loading into tool, and analyzing commitment.
• Streamlined the commitment-setting process, significantly reducing the target-creation time. Feedback from the field: “It is nice Headquarters is making something easier…for a change.”
• Developed and implemented action plan to review worldwide taxonomy data, identify discrepancies and update assignment variations world-wide.
• Led SharePoint site and portal migration from SharePoint 2007 to 2010 and then 2013

Redmond, Washington, US

• Worked with Business Partners and Stakeholders to identify problem statements and developed specifications for reports that told stories about advertising revenue.
• Implemented an automated delivery and data scrub that enabled daily data feed refresh, improving processing time, accuracy, and delivery experience for stakeholders.
• Designed and implemented software solutions and created working web-based prototypes using Silverlight.
• Managed onshore/offshore vendor test team/vendor support team.
• Created and sent communications to 2000+ users as needed.

Redmond, Washington, US

• Increased the overall efficiency of the US FCA team by adding identifying standard processes and created repository of self-help training materials.
• Created training and education materials for the US FCA team and US sales representatives to proactively address incentive compensation questions.
• Developed and supported internal processes for the US FCA team, including issue and task tracking, payout, and communication processes.

Redmond, Washington, US

• Ensured timely and accurate compensation payments were made to Microsoft software sales representatives on a quarterly basis.
• Provided technical and business support for sales representatives regarding business rules, compensation plans, payout of incentives, and incentive compensation reporting.
• Developed and delivered training material to Financial Compensation Analysts worldwide, including travel to Japan and China.
• Created step-by-step documentation of common processes and payout procedures.

Buffalo, New York, US

• Tier 2 Support for the Financial Compensation Analysts worldwide.
• Analyzed data and provided reports to other internal teams, or sales managers in the form of Pivot Tables, spreadsheets, SQL Tables and Access databases.
• Analyzed the needs of the users and how they relate to current tools, provide input as to how to improve the tools in the future.
• Maintained 2 SQL Servers; wrote stored procedures, scripts and DTS packages.
• Reviewed release notes for usability and accuracy.

Buffalo, New York, US

• Tested integration of Order Management (web based) with Siebel as well as accuracy of reports in MSR, and the Siebel UI.
• Wrote and maintained 12 test plans and over 800 test cases in Test Director.
• Complete client install testing. Backend SQL testing between Siebel and MSR, MSR and the pricing tool used by the internal sales force and its external partners.
• Environmental Smoke Tests, troubleshooting SQL jobs and connectivity issues. Reviewed Technical and Functional specs for usability and testability. Attended and participated in design review meetings with the.
• Recognized for writing clear and concise bug reports.

Seattle, WA, US

• Responsible for quality releases from the Professional Services Team that were customized for individual customers.
• Test Lead on various projects handled through Professional Services.
• Responsible for test planning, system install, integration, and testing (manual) of Solaris/Linux servers and back-end RealServer software solutions, content creation and client testing.
• Wrote test plans and test cases, installation guides, and troubleshooting manuals.
• Acted as the liaison with RealServer Core team to communicate and resolve Core Escalation Issues.
• Worked very closely with the System Consultants, Development Team and Program Managers, both onsite at the Client location and internally, to resolve integration and functional issues.

• Setup and maintained machines in the lab environment. Responsible for Lab Web design and maintenance. Hardware maintenance/repair/replacement. Evaluate and purchase hardware and software.
• Implemented and documented lab procedures.
• Provide support to QA and Development team members as needed.
• Screen and interview candidates.

Buffalo, New York, US

• Verified technical information in resource kit documentation and online help.
• Designed and constructed lab topologies.
• Ran daily and long-term stress and performance tests on SMS hierarchies as well as supporting PSS and the rest of the test team when necessary.
• Designed and maintained internal web site to display performance and stress results. Shipped SMS 2.0 and SMS 2.0 SP1.

Buffalo, New York, US

• Responsible for Basic Verification Testing on builds of Exchange Server
• Tested Exchange 5.5 through ship, as well as the interoperability between Exchange 5.5 and NT5, as well as the Active Directory Connector.
• Executed both manual and automated testing.
• Designed lab topologies, CD QA.
• Maintained group web page pertaining to NT5 setup and testing.
• Shipped Exchange 5.5 and Exchange 5.5 SP1.

Master Of Science - Ms, Management And Leadership

Bs: Business - Information Technology Management