• Project Management for tracking projects/workstreams associated with the implementation of Teams platform features• Scorecard buildout, maintenance and management for critical workstreams.• Monthly consolidation and reporting of key tracking metrics including associated commentary for distribution to key audiences including workstream members and executives.• Gathering and tracking of customer evidence and customer stories

• Communications manager for Annual Airlift event• Created event communication plan and schedule• Created 20+ email templates for the event, including the invitation that was sent to Microsoft employees, partners, and MVPs• Monitored and managed event support queue and provided ad hoc reporting as needed• Followed up with stakeholders to make sure that event deadlines were met, and deliverables were delivered on time

• Supported Business Strategy and Operations Director in driving organization priorities for the next fiscal year, planning meetings, and rhythm of the business (RoB) process.• Maintained PSS RoB Calendar • Lead annual role excellence activities including working with role owners on priorities, job descriptions and skilling plans• Owned team presence on internal team portal

● Created content, communications, FAQs, and step by step guidance for different types of stakeholders from partners to executives. ● Created the official team PowerPoint presentation template and 13 official team email templates to be used for group presentations and communications (2 years in a row).● Created and maintained 38 pages, 49 links, and 400+ documents on the internal portal. ● Collected content for and collaborated with the exec comms managers on PowerPoint slides for executive keynote presentations.● Provided event support for 6 GPS global events and created and maintained all-up events calendar with details of over 130 events worldwide.

● Managed the Cloud Mentor Program for partners (1200 partners). ● Created monthly communications using email, yammer posts, and web content.● Created and maintained the Cloud Mentor Program documentation and user guides.● Wrote step-by-step process and instructions for Cloud Enablement Desk personnel to use when interacting with the Cloud Mentor Program.● Designed and developed 4 SQL reports in Power Bi for the Cloud Mentor Program to assess partner progress and identify the financial impact of participation in the program.

● Managed 2 sets of global monthly community calls - technical sales professionals and managers, and non-technical sales and managers.● Developed agendas for community calls, scheduled guest speakers, and built main presentation deck (including slides from the guest speakers).● Introduced calls, agenda, and speakers, managed questions from the audience, kept the meetings on track, took meeting minutes and recorded the calls. ● Managed 200 attendee allocations and registrations for semi-annual sales conference.● Organized and presented at three onboarding immersion programs for new hires (50 attendees per event). After my initial presentation (3rd day in role) I was invited back to present at future events.

● Coordinated and managed Role Core Priorities Process and implementation for 23 roles (5,000+ employees worldwide) including commitment writing, gaining stakeholder approval, loading into tool, and analyzing commitment adoption data 3 years in a row. ● Streamlined the commitment-setting process, significantly reducing the target-creation time. Feedback from the field: “It is nice Headquarters is making something easier…for a change.”● Developed and implemented action plan to review worldwide taxonomy data, identify discrepancies and update assignment variations world-wide.● Led SharePoint site and portal migration from SharePoint 2007 to 2010 and then 2013

● Worked with Business Partners and Stakeholders to identify problem statements and developed specifications for reports that told stories about advertising revenue.● Implemented an automated delivery and data scrub that enabled daily data feed refresh, improving processing time, accuracy, and delivery experience for stakeholders.● Designed and implemented software solutions and created working web-based prototypes using Silverlight.● Managed onshore/offshore vendor test team/vendor support team.● Created and sent communications to 2000+ users as needed.

● Increased the overall efficiency of the US FCA team by adding identifying standard processes and created repository of self-help training materials.● Created training and education materials for the US FCA team and US sales representatives to proactively address incentive compensation questions.● Developed and supported internal processes for the US FCA team, including issue and task tracking, payout, and communication processes.

● Ensured timely and accurate compensation payments were made to Microsoft software sales representatives on a quarterly basis. ● Provided technical and business support for sales representatives regarding business rules, compensation plans, payout of incentives, and incentive compensation reporting.● Developed and delivered training material to Financial Compensation Analysts worldwide, including travel to Japan and China.● Created step-by-step documentation of common processes and payout procedures.

● Tier 2 Support for the Financial Compensation Analysts worldwide. ● Analyzed data and provided reports to other internal teams, or sales managers in the form of Pivot Tables, spreadsheets, SQL Tables and Access databases. ● Analyzed the needs of the users and how they relate to current tools, provide input as to how to improve the tools in the future. ● Maintained 2 SQL Servers; wrote stored procedures, scripts and DTS packages. ● Reviewed release notes for usability and accuracy.

● Tested integration of Order Management (web based) with Siebel as well as accuracy of reports in MSR, and the Siebel UI. ● Wrote and maintained 12 test plans and over 800 test cases in Test Director. ● Complete client install testing. Backend SQL testing between Siebel and MSR, MSR and the pricing tool used by the internal sales force and its external partners. ● Environmental Smoke Tests, troubleshooting SQL jobs and connectivity issues. Reviewed Technical and Functional specs for usability and testability. Attended and participated in design review meetings with the development and analysis teams. ● Recognized for writing clear and concise bug reports.

● Responsible for quality releases from the Professional Services Team that were customized for individual customers.● Test Lead on various projects handled through Professional Services. ● Responsible for test planning, system install, integration, and testing (manual) of Solaris/Linux servers and back-end RealServer software solutions, content creation and client testing. ● Wrote test plans and test cases, installation guides, and troubleshooting manuals. ● Acted as the liaison with RealServer Core team to communicate and resolve Core Escalation Issues. ● Worked very closely with the System Consultants, Development Team and Program Managers, both onsite at the Client location and internally, to resolve integration and functional issues.

● Setup and maintained machines in the lab environment. Responsible for Lab Web design and maintenance. Hardware maintenance/repair/replacement. Evaluate and purchase hardware and software. ● Implemented and documented lab procedures. ● Provide support to QA and Development team members as needed.● Screen and interview candidates.

● Verified technical information in resource kit documentation and online help. ● Designed and constructed lab topologies. ● Ran daily and long-term stress and performance tests on SMS hierarchies as well as supporting PSS and the rest of the test team when necessary. ● Designed and maintained internal web site to display performance and stress results. Shipped SMS 2.0 and SMS 2.0 SP1.

● Responsible for Basic Verification Testing on builds of Exchange Server● Tested Exchange 5.5 through ship, as well as the interoperability between Exchange 5.5 and NT5, as well as the Active Directory Connector. ● Executed both manual and automated testing. ● Designed lab topologies, CD QA. ● Maintained group web page pertaining to NT5 setup and testing. ● Shipped Exchange 5.5 and Exchange 5.5 SP1.