Heidi Musick, Mba Email & Phone Number

Reporting to CRO

Remote

Remote

Chico, California Area

Chico, California Area

- Primary objective within the Implementation department is to provide a great client experience.- Led the implementation team to strengthen our processes, increase our capacity, and improve consistency.- Oversight of multiple implementation projects, while coordinating clients' configuration & project plan- Worked closely with Sales/Business Development Representatives to ensure the client on-boarding experience is accurate and set with clear expectations. - Direct management of the Technology & Implementation positions during the configuration of our payroll software solutions (Kronos & Worklio)- Utilized my expertise in project management and process improvement to create a standardized process focused on client experience & communication.- Implemented quality control procedures.- Explored software capabilities & leveraging technology to solve business problems.- Managed the adoption of new processes; organizational change management. - Ensured cultural stability and clarity of the department and our impact on the organization as a whole. - Prioritized our Client Resource Management software (Prism/ClientSpace) and it's importance for a quality client experience

Chico, California & Surrounding Areas

Client Relations & Communication Strategies:- Designed and implemented a client tracking system with project timelines and communication methods- Initial project design for start-up companies needing branding and business plan assistance - Recommended effective tactics for relationship management, sales, and issue resolution communication- Facilitated communication between businesses to grow and expand sales in new market segmentsKPI ** Implemented client communication & organizational tactics that increased revenue by 37.5% in one year Financial Organization:- Creating efficient bookkeeping processes for new entrepreneurs and training them on correct actions- Reorganizing accounting and bookkeeping processes for established companies to maintain accuracy- Produced budget analysis for specific segment growth of a company, presented to CEOs and stakeholders- Interprets city, county, and state data for economic reports, evaluations, and component analysisKPI ** Re-designed outdated systems that improved accounting methods from 10 days to 2 daysOperations & Strategic Planning:- Facilitated meetings on construction sites regarding new site development, planning, and regulations- Strategic marketing goals development for client to ensure demand for current and future products- Travel to client sites, conferences, and sale demonstration for R&D, future sales and cost benefit analysisKPI ** Researched and implemented organizational processes which saved the company over $40,000 annually in operations cost & taxes Other Projects Include:- Construction - Site development, Planning, commutation with contractor & subs- Financial Systems - Organization and input, according to GAAP tax regulations- Human Resource - Improvements to hiring, state & federal Documents, OSHA regulations- Strategic Planning - Profit Margins, Employee Retention, Safety Standards- Brand Implementation - Marketing Design, re-branding organization, re-tooling job descriptions

Chico, California

- Created, Implemented, and Maintains an Electronic Medical Record system using Excel- Implemented QuickBooks as the main financial system. Input all financial data and documents for the previous year to complete a current financial analysis, and created a budget for the upcoming fiscal year - Designed & Implemented a Human Resource hiring guide and benefits program. KPI ** Turnover rate improved within the first four months of new program implementation- Increase accounting efficiency methods, and reduce time-consuming tasks. KPI ** Accounts Receivables decreased by 75% - Facilitated the process of turning a sole proprietor company to a S-Corporation. Researched and Completed all tasks of accounting and organizational items necessary

Chico, California Area

Vendor Relations:- Create and maintain relationships with vendors- Dedicated account manager ensuring DBS kept vendor relationships- Ensure quality and honest service directly with the Directors/CEO's of the vendor- Provided clear and honest communication during negotiations when faced industry competition- Perform site visits to asses ways of improvement to current processes, ensuring future business- Sales meetings & site visits with vendors to ensure satisfaction and to guarantee future business contracts- Create and implement location specific programs based upon requests from vendors to ensure our dedication to them was clear and stable- Interview suppliers and recycling vendors based on qualifications and validations Case Management:- Receive and organize claims submitted by vendors and customers- Process and resolve all claims with proof, mathematics, and constant communication- Facilitate meetings, discussions, and negotiations between parties - Ensure the truth has been discovered and all parties have been fairly and respectfully treated**KPI - Decreased Case Resolution Time from 60 Days to 4 Days**Accounts Payable:- Conduct correct and efficient payments to all suppliers- Major account reconciliation internally & externally- NetSuite Software updating of account information & documenting processes for company use- Update information the software on a company-wide level so all employees and owners had the most recent and relevant information

Chico, California Area

- Maintains a high level of customer service with company recruiters and students- Responsible for the knowledge base of information regarding the Career Center Job Database system, from a client and administrative perspective - Actively pursing & researching new career & internship opportunities for students & alumni, while working with Career Center Advisors to help contribute to the learning experience of the Career Center's environment and all of their available resources- Customer Service is the most important aspect & creating a level of comfort and confidence with the students helps them form a level of commitment and dedication to their future internships & careers

- Analyze, develop, and document process flows associated with project management, earned value, risk & issue management- Document service requests- Prepare end user requests- Participate in team/staff meetings- Research, recommend, and present more efficient process flows-Designed, developed and maintained an original SharePoint site that is now currently being used on PG&E's internal network of Project Managers & Supervisors

- Responsible for the showing clients around the model home.- Providing specific information about the model home and all other avaliable floor plans.- The main goal is to create a welcoming and trustworthy atmosphere that gives a glimpse into what Bill Webb Construction can do for them.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Business Management & Project Management

Activities and Societies: Executive President - Fall 2010 - Phi Chi Theta - Business and Economics Co-ed Fraternity. Bell Memorial Union.