Heidi Mueller Email & Phone Number

Johns Creek, Georgia, United States

Alpharetta, Georgia, United States

Greeting members upon arrival. Answering membership questions. Answering phones.

Responsible for a full range of sales support for the Sales Manager and two sales representatives. Included distributing incoming email sales leads from Salesforce, as well as incoming phone calls.• Prepared quotes for customers with available coaches based on their specific trip.• Coded and updated customer trip information which included pricing, payment, destination and vehicle in Content Central.• Created and updated templates used for quotes as vehicles in the fleet were bought and sold.

Chamblee, Ga

Responsible for the full range of outbound sales operations in connection with residential customers prospecting, up-grading current customers, promoting products/services, and closing sales to existing customers.• Constantly won recognition meeting or exceeding monthly sales quota.• Frequently asked by Management to defuse customer service issues and other communication breakdowns based upon my conflict resolution skills.• Recognized by our leadership team as the sales representative who follows up on all sales leads.• Successfully completed training aimed at mastering effective persuasive selling skills with customers.

Atlanta, Ga

Responsible for full range of support operations in connection with the Vice President, Director, managers and auditors within the Internal Audit Department. • Successfully reported audit findings to the Audit Committee and indirectly to the Chief Financial Officer and Chief Executive Officer.• Selected by the leadership team to generate various quarterly reports for review by Audit Committee and Senior Management.• Successfully prepared department annual report for company-wide distribution.• Effectively collaborated with the Internal Audit Department and External Auditors to complete Sarbanes-Oxley testing related to various Field and Home Office operations.• Proofread all audit documentations and provided recommendations to strengthen audit reports. • Effectively analyzed the general ledger and profit/loss statements prior to month end close for accuracy and communicated any discrepancies to the Controller. • Widely recruited by company teams to assist with special projects including the annual United Way Campaign which included activities at both the Home Office and Field Locations.• Applauded by the Director and Vice President for strong client customer service and outstanding client satisfaction.Accomplishments:• Won corporate-wide recognition by implementing a computer-based application (Survey Gizmo) aimed at introducing an on-going distribution of Control Self Assessments and Annual Business Ethics/Conflicts of Interest.

Greater Atlanta Area

Responsible for all levels of support for the practice owner.• Assured HIPAA compliance was enforced.• Transferred all paper based patient information to Lytec (Medical Software) enabling patient statements and insurance forms to become computer generated.• Assigned highly confidential material in a 500-patient practice including: answering phones, scheduling patient appointments, prescription refills, and both insurance and patient billing.• Trouble-shot inquiries regarding unpaid insurance and patient billing; reconciled patient accounts, office checking accounts; collected and posted patient payments.• Effectively authenticated patient’s insurance benefits and pre-authorization with insurance companies.• Successfully procured all office supplies and guaranteed they were ordered in a timely and efficient manner.