Heidi Stark Email & Phone Number

Saint Paul, Mn, Us

Kruse Koffee & Markit Co. (trade name Kruse Markit) is the new modern curated corner store based in Minneapolis. Kruse Markit will be located on the busy Nicollet Avenue in South Minneapolis. A café & lifestyle "Markit" for people who love to eat, cook, and host. Dine in or bring your goodies home for the perfect night in. Kruse Markit will create that space where you can enjoy coffee in the morning, or a glass of wine in the evening. A place to gather with the community and also shop in a curated marketplace for specialty pantry foods, snacks, and goods.

San Francisco, California, Us

This is a broad leadership role where I help to drive transformation on business strategy related to sales, account management, and financial consulting practices. Having worn multiple relationship management and sales leadership hats with the bank, my in-depth understanding of the customer journey has helped me refine our strategy for data governance, risk management, and technology use to lessen risk and improve customer experiences digitally. As technology continues to rapidly evolve so do customer experiences and opportunities for risk. As the Customer Onboarding Control lead, it is my job to safeguard customer and bank interests. I frequently advocate for the refinement of business processes and digital platforms for wholesale bank customers that ticks both boxes for innovation and security in the Transformation Control organization.Prior to my current responsibilities in Transformation Control I was responsible for resolution recovery planning, business continuity planning, and business process mapping (BPM) initiatives in the Corporate and Investment Banking control organization.

San Francisco, California, Us

My focus in this position was to rebuild client engagement and business strategy for improving relationships with 55 strategic government agency clients in the State of Minnesota government ecosystem including counties, cities, education institutions, and essential service providers.Under my leadership our division was able to increase revenue through the establishment of a more frequent client consulting model that involved regular meetings with client senior executive stakeholders. Other areas where we provided additional value to clients was by providing counsel on credit and cash management needs. Lastly, I partnered with peer senior leaders in the Government & Institutional Banking (GIB) division to identify cross-selling opportunities in local markets.

San Francisco, California, Us

This role focused on improving business intelligence and business processes impacting customer experiences. Coming from a customer service and relationship management leadership perspective in my previous role I also helped refine customer engagement strategies to strengthen client relationships.In terms of BPM initiatives, I directed the transformation of the BSA/AML sales process and back-end projects to digitize and streamline the customer onboarding experience while adhering to KYC/BSA standards.

San Francisco, California, Us

I was promoted from Customer Service Manager to VP – Relationship Manager with a mandate to identify lucrative sales opportunities with large corporate Power & Utilities clients. My sales specialty was on treasury management products and this involved building a team of treasury relationship managers, and relationship associates. My earlier success with the bank made me a trusted advisor for resolving escalated client interactions.Extensive problem solving included interface with senior management, external customers, and other bank operating units and partners. Partnered with various product partners to assist with any issues, escalation, or projects related to joint efforts among the businesses, i.e. Treasury Sales Support, Implementation, loan servicing, International, Compliance, Letter of Credit Operations, Wire & ACH Operations. I was responsible for oversight of large cash management relationships within the Power & Utilities Portfolio. Responsible for planning and executing annual treasury reviews in partnership with Treasury Management Sales. Responsible for managing the relationship support function for large corporate offices in Minneapolis, Houston, Charlotte, and Portland with direct reports for the Power & Utilities Group. Responsible for hiring, development, retention of support team members. Built the support team from scratch. Oversees proper initiation and accuracy of loan and treasury management documentation and implementations, while adhering to all policy and regulatory requirements. Responsible for overseeing a compliance monitoring program, and evaluating the results ensuring achievement of a satisfactory rating on audits, working with business management to resolve and address any deficiencies. Responsible for soliciting, developing, and maintaining profitable account relationships with the Power & Utilities Energy segment.

San Francisco, California, Us

Responsible for soliciting, and developing internal and affiliate relationships of Wells Fargo Bank. Consult internal and affiliate entities of Wells Fargo Bank (WFB) on how to better manage disbursement, and collections of funds through Treasury Management products and services. Provide internal and affiliate entities proposed account structures, and comprehensive reviews of treasury management solutions. On site visits to internal and affiliate entities of WFB, viewing how they manage their day-to-day cash functions, working to help improve their cash management processes.

San Francisco, California, Us

Responsible for soliciting, developing, and maintaining profitable account relationships with business customers. Maintain a portfolio of 75-100 clients. Oversee the overall success and growth for assigned sales territories. Act as Relationship Manager to existing and new customers providing continuing financial advice. Determine client’s commercial loan and deposit needs while deepening existing customer relationships through cross-sell opportunities. Attend client entertainment, and customer events. Serves as the customer’s advocate in securing suitable credit (loans) and cross-sell products and services. Structure and complete secured and unsecured business loans. Previous roles include: Business Phonebank, Personal Banker, and Treasury Management Dedicated Client Service Officer.