Heidy Lam Email & Phone Number

Redwood City, California, United States

• Manage a team of engineers and technicians. Includes having oversight over the hiring, development, and potential termination of team members.• Manage automation and assay development projects from concept to post-implementation support.• Analyze workflows, identify bottlenecks, and develop solutions to improve efficiency, throughput, cost, and quality• Lead or contribute to the innovation of current and new assays workflows, technologies and processes• Lead or contribute to the design, development, optimization, and implementation of automated liquid handling processes, systems, and streamlined workflows using DOE methodologies• Drive collection of process requirements from cross-functional stakeholders

Pleasanton, California, United States

Key developer in setting up a COVID lab to automate the tubing process to produce over 10M kits a week with all equipment ordered, delivered, developed, tested and implemented in production in a 2-week period.• Serves as the core team member for New Product Introduction (NPI), responsible for requirements gathering, system interaction, process design and development, and testing validation activities.• Sets up Pleasanton GMP lab from scratch, developing robotics methods/processes and overall manufacturing processes, qualifying equipment and documenting procedures and results for FDA audits and submission to commercialization of multiple RUO and IVD products.• Demonstrates strong leadership capability by coaching junior members and new hires, works with overseas colleagues to develop robotics methods/processes, setting up multiple international manufacturing labs and successfully transferring product lines to the UK, China and Singapore sites.• Leads the BioAutomation group when the manager is not available, ensures the deliverables and projects are on track. Provides solutions and business knowledge to the project and management team, collaborates with cross functional groups, such as IT, Pilot, Verification &Validation, Project and Product management and Manufacturing from development to product commercialization.• Initiates touch-point-agreement (TPA) document with IT group for the successful infrastructure setup and integration between robotics instruments and new MES. Utilizes proficiency in Oracle SQL developer tool in managing database tables.• Defines and designs best fit processes based on product, development, and manufacturing requirements. Point-contact for Pleasanton site on Robotics in-process spec setup and formulation of new products.• Acts as SME for robotics area in full cycle end-to-end development of new product introduction from POC (prove of concept) to design, development to testing and implementation in production.

Pleasanton, Ca

• Conducted the evaluation and testing for the introduction of Hamilton STAR liquid handler to the Pleasanton Site. Developed and implemented the first Hamilton methods/processes for the site with Taqman Array products. Greatly improved accuracy, precision and product quality. • Developed calibration techniques, liquid classes and methods using different liquid types and different pipetting strategies to meet diverse product line needs for Hamilton STAR liquid handler, standardized the technique calibration procedures for Hamilton across the site and worldwide. Defined and developed a set of liquid class architectures and templates whereupon others derived from. • Functioned as a technical lead for projects and products in robotics and process for Pleasanton site. Key member for the implementation of a new manufacturing execution system (MES) involving robotics process design, development, setting specifications, testing and documentation.• Identified bottlenecks and led the efforts with cross-functional teams to develop, optimize, scale-up, and test development lots for SOLiD NGS products through purification, pooling on Hamilton Star, dye-labeling, and transferred processes to manufacturing lab. Received multiple Silver Awards and recognitions for the outstanding accomplishments.• Designed and coordinated validation and implementation plans, developed template for IQOQ of new equipment, documented newly developed procedures in accordance to ISO compliance.• Investigated and troubleshoot root causes of processes, products and methods discrepancies to ensure high product quality. Led productivity projects for cost savings and improving turn-around-time (TAT).

Pleasanton, California, United States

• Developed calibration techniques and methods using different liquid types for Beckman Biomek FX/3000 liquid handler to improve liquid handling accuracy and precision.• Conducted process development activities to expedite process steps, maximize productivity and improve turnaround time.• Coordinated and ensured smooth production transfer from development to manufacturing to global manufacture operations.• Helped setup of the Warrington United Kingdom robotics laboratory to support European customers. Oversaw and supported the continuous products and processes transferred oversea. • Participated in the annual Lab Automation conferences to keep abreast with the new automation technology and new products in the industry. Conducted evaluation and testing, while providing feedback and recommendation on new liquid handler instruments.