* Create engaging content and communication for our store teams.* Publish communication, surveys and procedures on StorIQ - our store intranet.* Taking a proactive role in the planning and execution of the Annual Retail Conference.* Implement and monitor store incentives, highlighting successful models and identifying internal best practice.* Identifying and escalating common themes or issues when raised by field teams stores.* Supporting the Retail Operations Manager with the management of the Key Activity Planner for Retail.* Producing and implementing new tools, templates and processes which improve departmental performance and contribute to driving key business objectives.* Managing project work related to the achievement of Retail Objectives as set by Retail Operations Manager.* Working closely with the Retail Operations Manager to implement and monitor new initiatives.* Review and research branch procedures and to amend and update when necessary.* Support with the communication of key retail initiatives to ensure they are delivered in a timely manner to optimise efficiency.* Build strong relationships with key departments internally and externally, partnering with external hosts to build working relationships that strengthen our group.

• Delivering professional and efficient customer service • Mystery shopper 90%+• Payroll/Rotas/Costing• Profit and loss for store• Managing store KPI.s • Delivering and exceeding Store planned budgets and LFL figures• Delivering trade reports for the store and area to Head office management• Merchandising / linear footage and delivery shipments/stock performance annalist• Brand awareness and store commerciality• VM standards• Model store for Midlands area• Health and safety • Recruitment and training of all store personal• Dealing with HR issues for the store and for the area.• Training manager for Area- Training and supporting new managers• Holiday planner for the area• Supporting the Area manager with day to day tasks on the area• Writing new policies for the company• Running 2 stand alone stores

• Delivering professional and efficient customer service ACE• Payroll/Rotas/Costing• Profit and loss for store• Managing KPI.s • Delivering and exceeding Store planned budgets• Delivering trade reports for the store and area to Head office management• Merchandising / linear footage and delivery shipments/stock performance annalist• Brand awareness and store commerciality• Motivator of customer brand loyalty cards• Health and safety • Recruitment and training of all store personal• Dealing with HR issues for the store and for the area.• Training manager for Area- Training and supporting new managers• Communications manager for the area.