With over 16 years of experience in a Software as a Service (SaaS) environment, I bring a deep understanding of cloud-based solutions and their impact on business operations. I am passionate about harnessing technology, particularly Salesforce, to drive efficiency and enhance user experiences.• 5 years of progressive growth through Technical Support I, II, and III• 11 years as TechOps Engineer, advancing from Level I to II• Concurrent 5-year tenure as Salesforce Administrator while serving as TechOps Engineer IIMy journey has equipped me with substantial technical skills and a keen insight into the transformative role of Salesforce in businesses. I aim to contribute my expertise to an organization that values innovation and continuous improvement. My technical background, and administrative acumen in Salesforce, positions me uniquely to meet complex challenges in new and evolving environments.
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Owner And OperatorThe Glitch DoctorVancouver, Wa, Us -
Salesforce AdministratorSpot Business Systems Jan 2019 - Jan 2024Manage Salesforce security including roles, profiles, sharing rules, workflows and groups. Maintain and customize Sales Cloud, Service Cloud, Pardot, and Milestones PM+ applications. Build custom reports, dashboards, and workflows. Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues. Develop training materials and provide training and support to Salesforce.com end users. Maintain database for integrity and accuracy including cleansing and duplicate record management. Manage all sales related technical resources and migration of data into Salesforce. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. -
Techops Engineer I & IiSpot Business Systems Jan 2013 - Jan 2024Implement storage, compute, and network equipment. Administer thousands of Citrix and RDS connections worldwide in a SaaS model environment. Working with a wide variety of server and desktop hardware and software.
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Senior Technical Support SpecialistSpot Business Systems, Llc May 2010 - Jan 2013Providing Tier 3 troubleshooting and technical support to customers using SPOT point of sale software. Liaison between support and development. Reproducing bug reports and providing documentation for internal knowledge base.
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Technical Support RepresentativeSpot Business Systems, Llc Nov 2007 - May 2010Provide troubleshooting and technical support to customers using SPOT point of sale software.
John L. Skills
Frequently Asked Questions about John L.
What company does John L. work for?
John L. works for The Glitch Doctor
What is John L.'s role at the current company?
John L.'s current role is Owner and Operator.
What skills is John L. known for?
John L. has skills like Netapp Filers, Domain Name System, Windows Server, Internet Information Services, Salesforce.com, Active Directory, Data Center, Computer Hardware, Remote Troubleshooting, Windows, Dell Openmanage, Virtual Server.
Not the John L. you were looking for?
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4gmail.com, starbucks.com, 3com.com, jpmorgan.com -
John Woodland
Master Of International Business Candidate - Global Strategy | Lean Six Sigma Greenbelt | B.S.B.A. In Finance And Operations & Supply Chain | Business Analytics |Greater Boston -
3goodrich.com, yahoo.com, outlook.com
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