Team Leader
Current• Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.• Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency.• Input into the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.• Work alongside the UK operational team to ensure communication and operations are aligned.• Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.• Pursue personal development of skills and technical knowledge to adapt to the changing business environment.• Effective use of resources.• Planning and prioritising accuracy and volume of team’s work.• Development of knowledge, competence and skills of self and team• Adherence to procedures, policies and Integrated Management System requirements.• Effectiveness of change management and communication.• Effective communication with team stakeholders.• Explain the reasoning behind what is being said to ensure understanding and acceptance.• Plans, co-ordinates and controls the work and resources of the team.• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.• Give constructive feedback to identify individual’s development needs.• Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
