Hemanth Kumar Email & Phone Number

Chennai, Tamil Nadu, India

• Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.
• Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency.
• Input into the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
• Work alongside the UK operational team to ensure communication and operations are aligned.
• Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.
• Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.

Chennai Area, India

• Converting lead to a sale and developing client relationship.
• Cross selling and Up selling for various other services.
• Convincing the client on market comparisons and proving the best support.
• Researching new business opportunities through existing andnew clients. Been a part in the growth of the organization fromthe scratch.
• Evaluated market trends and recommended marketing budgetallocations to top management.
• Handled a team of 20+ members and achieving more than theexpected individual targets and driving the team to do so.

Chennai, Tamil Nadu, India

• Client account management for various business requirements for US customers.
• Support executive for client's new and existing requests. Provided an elevated customer experience to generate a loyal clientèle.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Team management in terms of quality service and timely response. Analyzing Team member's deficiency and equipping in particular area.
• Handled a team of 25 members, resolve Team member's queries and handle escalated clients with utmost care and priority.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering

Education record