Overall 10 Years experience which includes 7+ years of IT experience as a SAP C4C | CRM Consultant.Involved in 5 End-to-End Implementations, 1 Rollout, 1 Upgrade and 2 Support projects deployed for various clients within Public Sector, Real Estate, Manufacturing and Trading Services.Expertise in customization of cloud edition SAP Service cloud functionalities (C4C) such as Omni-Channel Customer service process, Employee Central Service Center and Service Request Management.Expertise in customization of cloud edition SAP Sales cloud functionalities such as Lead Management, Opportunity Management, Sales Quotation and Order Management. Experience in SAP C4C KUT extensibility, Email Channel Setup, Work Distribution Rules, Workflow Rules, Business roles, User Management and Access Control Restriction.Expertise in maintaining, supporting & troubleshooting in production environment.Familiarity with middleware settings in Integration of SAP CRM with ECC, QMATICS, Portal Application and Contact Center. Expertise in HCI settings in SAP C4C with ECC on premise, Success factor, Hybris Marketing.Technical Skills:• SAP C4C : SAP Sales Cloud, SAP Service Cloud and CPI/HCI• SAP CRM: SAP CRM 7.0 EHP3, Marketing, Sales, Service, Interaction Center (CIC), Web UI & Middleware• SAP R/3 ECC: SAP ECC 6.0 EHP7• SAP Contact Center: FP14, FP17, Calls, Emails, Chat & Social-Media• SAP S/4HANA: 1809, Migration Tool, Customer Vendor Integration (CVI)• SAP SOLMAN: PPM, BPMON, ITSM & ChaRM• Methodology: SAP Activate, ASAP & Agile• MS Office: Excel, Word and PowerPoint