Hemanth Kumar

Hemanth Kumar Email and Phone Number

SAP CX | C4C | C/4 HANA | CRM Functional Consultant @ RAKSys India LLP
1st Floor, N1 Block, Manyata Tech Park, Thanisandra, Nagawara, Bangalore,Karnataka 560045,India
Hemanth Kumar's Location
Bengaluru, Karnataka, India, India
About Hemanth Kumar

Overall 10 Years experience which includes 7+ years of IT experience as a SAP C4C | CRM Consultant.Involved in 5 End-to-End Implementations, 1 Rollout, 1 Upgrade and 2 Support projects deployed for various clients within Public Sector, Real Estate, Manufacturing and Trading Services.Expertise in customization of cloud edition SAP Service cloud functionalities (C4C) such as Omni-Channel Customer service process, Employee Central Service Center and Service Request Management.Expertise in customization of cloud edition SAP Sales cloud functionalities such as Lead Management, Opportunity Management, Sales Quotation and Order Management. Experience in SAP C4C KUT extensibility, Email Channel Setup, Work Distribution Rules, Workflow Rules, Business roles, User Management and Access Control Restriction.Expertise in maintaining, supporting & troubleshooting in production environment.Familiarity with middleware settings in Integration of SAP CRM with ECC, QMATICS, Portal Application and Contact Center. Expertise in HCI settings in SAP C4C with ECC on premise, Success factor, Hybris Marketing.Technical Skills:• SAP C4C : SAP Sales Cloud, SAP Service Cloud and CPI/HCI• SAP CRM: SAP CRM 7.0 EHP3, Marketing, Sales, Service, Interaction Center (CIC), Web UI & Middleware• SAP R/3 ECC: SAP ECC 6.0 EHP7• SAP Contact Center: FP14, FP17, Calls, Emails, Chat & Social-Media• SAP S/4HANA: 1809, Migration Tool, Customer Vendor Integration (CVI)• SAP SOLMAN: PPM, BPMON, ITSM & ChaRM• Methodology: SAP Activate, ASAP & Agile• MS Office: Excel, Word and PowerPoint

Hemanth Kumar's Current Company Details
RAKSys India LLP

Raksys India Llp

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SAP CX | C4C | C/4 HANA | CRM Functional Consultant
1st Floor, N1 Block, Manyata Tech Park, Thanisandra, Nagawara, Bangalore,Karnataka 560045,India
Website:
raksys.in
Employees:
14
Hemanth Kumar Work Experience Details
  • Raksys India Llp
    Sap C4C | Crm Consultant
    Raksys India Llp Nov 2017 - Present
    Bengaluru, Karnataka, India
  • Wipro
    Senior Associate Consultant
    Wipro Jun 2016 - Oct 2017
    Kochi, Kerala, India
  • Wipro
    Associate Consultant
    Wipro Apr 2015 - Sep 2016
    Kochi, Kerala, India

Hemanth Kumar Education Details

Frequently Asked Questions about Hemanth Kumar

What company does Hemanth Kumar work for?

Hemanth Kumar works for Raksys India Llp

What is Hemanth Kumar's role at the current company?

Hemanth Kumar's current role is SAP CX | C4C | C/4 HANA | CRM Functional Consultant.

What schools did Hemanth Kumar attend?

Hemanth Kumar attended University Of Mysore, Andhra University.

Who are Hemanth Kumar's colleagues?

Hemanth Kumar's colleagues are Arunkumar Santhanam, Naveen M, V Venkat, Arif Pasha, Karthikeyan Muthumanickam, Nageswar Rao, Sahyadri Geo Spatial Team Freelancers.

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