Hemanth Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Customer Onboarding, Training, Upselling and Cross selling, Account Management, Customer Retention and Contract Renewals

Bengaluru, Karnataka, India

Mentoring Sales team: On job training and floor assistance. Reaching out to enterprise practices for upselling healow products like Messenger, Check-in and healow Payment Services helping with implementation.Cross sell, upsell the HPS products

Bengaluru, Karnataka, India

Reaching out to US practices for upselling our healow products like Messenger, Patient Portal, Kiosk and healow aware services

Bangalore

Patient Engagement products imlementation (Portal, Kiosk, Messenger and ePayments)

Bengaluru Area, India

Handled team of 23 individuals. Gauging their performance, conducting one on one to discuss KPIs and helping the team achieve said target. Be part of Management discussion and decisions. Present performance of team on WSR meetings with end clients

Bengaluru Area, India

Campus recruitments, Interviews, Conducting medical billing training programs for freshers and refreshers training for the tenured employees. I also have helped organization in creating Videos for freshers training to reduce their training from 3 weeks to 3 days

Bangalore

Worked with WFM team for period of 8 months where I managed a tool called LIVEVOX and my primary responsibility was to report CDR (Call Detail Report) to management and RTQM (Real Time Queue Monitoring for a Patient collections project based out of Manila (Philippines).

Bangalore

Worked as Process Coach for one of the biggest client called McKesson with 80 FTEs. KR was to work with Leads and Managers get TNI and create required training documents. Get the approval and train the teams and conduct update based Monthly assessments to evaluate the effectiveness

Bangalore

Once a contract is signed with clients and after the formal introduction. I used to get trained from client directly. I used to later create SOP and SOW document get approval from Management. Later Train our teams on the projects

Bangalore

Working with the teams and Clients that are Critical to Quality and help them meet SLA using Lean and Six Sigma concepts

Bengaluru Area, India

As a member of operational excellence team, Worked on lot of processes that where CTQ (Critical To Quality) using Six Sigma methodologies. I was a process coach for more than 80 people where i used to conduct refreshers sessions like Role playing, shadow processing and also classroom training's as and required for the bottom performers using few of the MSA (Measurement System Analysis).In addition to it, have worked with training and development team to train freshers on as and when required. Also was a active member in process re-engineering for two of the projects.Took lot of initiative in stream lining the calling process, like implemented call monitoring and feedback to catch up on to the clients requirementsAlso worked with WFM team for period of 6 months where i managed a tool called LIVEVOX and my primary responsibility was to report CDR (Call Detail Report) to management and RTQM (Real Time Queue Monitoring for Manila.

Bachelor’S Degree, Bachelor Of Commerce

Business/Commerce, General

High School, Social Sciences

Activities and Societies: Dancing and Singing