I am currently working with a start-up which are a DTx (Digital Therapeutics) company helping Phycologists and Psychiatrists I also carry 14+ years experience in US healthcare starting from RCM to EHR SalesExpert in RCM (Revenue Cycle Management), demographic and charge posting, payment posting, Accounts receivable (AR), follow up, Denial management (DM), claims adjudication and Also have a deep knowledge about the payers and their guidelines in USA.While in Omega healthcare i have worked on lot of processes that were CTQ (Critical To Quality) using Six Sigma methodologies. I was a process coach for more than 80 people where i used to conduct refreshers sessions through Role playing, shadow processing and also classroom training's as and required for the bottom performers using few of the MSA (Measurement System Analysis).Worked with Vee technologies conducting Medical billing training programs for freshers. Also conducting refreshers training for the tenured employee's. In addtion to fresher and refersher trainings i have also conducted few TTT sessions for QA's and SME's on few of the topics related to SIX SIGMA. Introduced a new concept of eLearning and have played a major in developing eModulesWorked with HGS as group lead where i was handling 23 people. Alocation of work to the team and reporting back to client. Managing key business metrics (SLA, CSAT [both Internal and external], performance appraisals of the team individuals) client escalations using CAPA techniques. Employee motivation and maintaining reports. Tracking users performance and providing feedback as and when required. Also managing shrinkage and attrition management. In addition to this i used to perform retro audits and provide feedbacks for the QA's reported to me.Worked as Implementation Account Manager for Patient Engagement department at eClinicalWorks since 2017. My KR was to help our new client s implement all the patient engagement modules and follow the implementation process flow. Later was moved to sales team after the team was revamped and we were moved to a different team as healow.Worked as a Mentor for the healow sales team. My KR is to help team reach there set targets Creating dashboards for data presentation to management. Mentoring Business Development Managers: On job turning and floor assistance. Reaching out to enterprise practices for upselling healow products like Messenger, Check-in and healow Payment Services helping with implementation