Hemanth Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

As a Technical System Analyst Lead at CSG International Pvt Ltd supporting Telstra, I have led various projects centered around the CSG Billing System (Single View, IME, ROUTE & ICT) and have deep expertise in managing critical legacy billing applications. My responsibilities include ensuring efficient billing operations, resource planning, and delivering high-impact technical solutions using tools like AWS, Linux, Oracle, SQL, and Power BI.My key responsibilities include:Project Leadership & Resource Planning: I manage resource allocation by working closely with resource managers and stakeholders, ensuring project goals align with business objectives.Data-Driven Insights: I work closely with business users to design dashboard strategies, transforming raw data into actionable insights through interactive dashboards and reports.Risk Mitigation & Problem Resolution: Skilled in identifying risks, I collaborate with portfolio managers to mitigate issues, ensuring smooth project execution. I'm also responsible for diagnosing and resolving daily operational issues, documenting the analysis and resolutions.Client Engagement & Reporting: I regularly engage with client executives, conducting weekly, monthly, and quarterly reviews to maintain high levels of customer satisfaction and ensure continuous improvement.Team Collaboration & Mentorship: I act as the primary point of contact for both internal and external stakeholders, ensuring that product functionalities meet business needs. Additionally, I mentor and train new team members to maintain team performance and consistency.With a strong technical background, I focus on driving efficiencies and ensuring smooth system functionality, while delivering impactful solutions that enhance both product performance and customer satisfaction.

Bengaluru Area, India

Pune

As a seasoned Project Management Team Lead with over 7 years of experience in managing critical invoicing applications, I have played a pivotal role in stabilizing projects that are directly tied to revenue generation. My expertise lies in building and supporting large-scale enterprise telecom billing solutions, with a particular focus on leading cross-functional teams and delivering high-impact results.Throughout my career, I have led an Account Management Support Team within Amdocs, contributing to the successful deployment and management of telecom billing solutions for AMX Claro Chile. My key responsibilities involved overseeing product and technical architecture, gathering business requirements from clients, and translating them into actionable functional and technical use cases.Key achievements include:Strategic Leadership: Led cross-functional teams, collaborating with clients and executive stakeholders to align on marketing strategies, customer liabilities, and revenue accounting requirements.Global Team Coordination: Effectively managed teams across different time zones, ensuring the timely delivery of high-quality services.Revenue Optimization: Provided in-depth analysis of account receivables and revenue generation through weekly and monthly reports, supporting clients in making data-driven decisions.Process & Functionality Improvements: Implemented key functionalities, decision rules, report definitions, and data transformations, while managing release plans, timelines, and SLAs to ensure smooth system operations.With a strong background in telecom billing and invoicing, I am committed to driving operational excellence and supporting teams in achieving their goals through effective leadership and technical expertise.

Pune Area, India

As an SME with extensive experience in billing operations, I played a critical role in the Ensemble Billing Rejects Operation, Billing Cycle Management, and Enabler Cycle Management project. My primary responsibilities involved ensuring smooth handling of billing rejects and managing the main billing process in line with specific requirements and conditions.I have a proven track record in coordinating with 3rd-party vendors and internal teams to facilitate new releases, acting as the single point of contact for both internal and external stakeholders. My role also involved liaising with interface teams to support parallel runs and collaborating with development teams to ensure a consistent understanding of system functionality.Key highlights include:Issue Resolution: Diagnosing and resolving daily operational issues, while documenting causes, analysis, and solutions.Process Automation: Automating recurring tasks using Unix/Linux Shell scripting and managing database updates to enhance efficiency.Leadership & Mentoring: Training and mentoring new team members to ensure smooth transitions and knowledge continuity.Project Implementation: Successfully led the implementation of multiple projects, including Briteand DTV.With a strong focus on operational excellence and process automation, I am committed to driving efficiency and delivering quality solutions in complex, fast-paced environments.

Bachelor'S Degree, Computer Science, A

Gate Degree College, Bsc, A