Hemendra Gaur Email & Phone Number

Pleasanton, California, Us

Enabling Observability as a standard in operation , proactive monitoring, capacity planning and forecasting Providing Observability as a service to service owners to monitor their SLA / SLOs and reduce MTTR while troubleshooting the issuesEnabling Application team to monitor their application performance through APM tools and proactively alerting Helping infrastructure team to monitor infra with single pane of glass and capacity planning Monitoring digital experience from end points and helping other teams to take data driven decisions

Bangalore, Karnataka, In

 End to End AppDynamics/APM Delivery, which includes requirement gathering, solution\architecture, Implementation, UAT (Testing), and documentation & hand over.  Installation of AppDynamics, Installation of AppDynamics App server Agent, database agent and Machine agent Installation of Java agent, .net agent, Node.js agent & Application instrumentation Configuration and administration of Controller Settings & Administration of AppDynamics Controller UI interface for Application monitoring Develop processes to monitor and alert for critical business transactions and applications to catch an issue before the impact End user or real user monitoring, Transaction monitoring, server monitoring Custom dashboard creation for e-commers client  Worked on AppDynamics integration with Splunk & ServiceNow Administration of Dynatrace & One Agent Analysis of monitoring requirement from application Team & incorporate in monitoring Create & maintain dashboards & report & custom metrics Organize, tag, and customize detection of the software components Develop and implement integrations between Dynatrace and other tools (e.g., ServiceNow) for enhanced business value Worked on Splunk & done implementation Performed administration & configuration of data input, indexer, forwarder Implemented Idera diagnostic manager for SQL Monitoring

Pune, Maharashtra, In

 End to end Transition for ESM Tools from Onsite to offshore for one of UK retail client Front ending with customer, due diligence, Requirement gathering, setting up scope & expectation WRT project delivery.  Project Management, Tracking the project, updating customer & stakeholders & management regarding Project status. Technically responsible to have knowledge transfer for Enterprise Infrastructure monitoring tools – CA Tools – CA SOI, Spectrum, Unicenter ehealth, Nimsoft  Responsible for collecting data from different sources & create report WRT raised ticket (IM/RF/PM/CR) count, key activity performed, Team Composition etc. Worked on HP OMW implementation & Support for one for Insurance client in UK Established Shared Service Platform & hosted Monitoring / Service desk tool for 13+ customers. Provided Monitoring as a service through Nimsoft tools for datacenter customers Responsible for end to end project implementation & solution/architecture design (multi-tenant) for customer infrastructure monitoring through CA’s Nimsoft tool. Integrated Nimsoft tool with event management system Accountable for delivering multiple project & End to End Project management Mentor & trained the team to provide support WRT Nimsoft Solution.

 Managed 7 branches in my cluster. Coordinating all type of IT related activities b/w Datacenter & branches. Vendor management for installing, maintaining and supporting activities and ensure for smooth operation for branches.  Also, I was part of financial inclusion implantation (biometric solution) for microfinance in villages. Responsible for report i.e. Hardware details, IT hardware maintenance report etc. Responsible to maintain IT project on Zone level & Tracking

Welwyn Garden City, Hertfordshire, Gb

 Implementation & support for CA’s AUTOSYS & SAP R/3(use for background jobs).  Implementation & Support for CA Unicenter NSM (Network & System Management). Implementation & Support USD (Unicenter Service Delivery), URC (Unicenter Remote Control), UAM (Unicenter Asset Management), DSM (Desktop & Server Management).

 Implementation & Support for CA Unicenter NSM (Network & System Management).